Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more
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Review summary
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They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more
Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more
Company replied
Company details
Written by the company
SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.
Contact info
Capitol Ave, Suite 310, Cheyenne, 82001, United States
- support@spinsamerica.com
- spinsamerica.com
1.9
Poor
130 reviews
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
(EDITED) After following up with staff and them…
Edit: I have NOW AMENDED my experience and they have processed my redemption. But staff was very slow and unresponsive, it took way too many tries to get proper help. But I have received my sweepstakes redemption. I’m still weary to even make another purchase due to the experience.
After following up with staff and them replying to my review, they are still avoiding or ignoring my emails, and giving me the same responses when they do reply. I completed every step for redemption completely and they've agreed, yet they decline my redemption after approving it time after time, and dont help after. Complete scam. I use many sweeps casinos and have spent over 100k, use any site except for this one.
August 20, 2025
Unprompted review
Reply from Spinsamerica
We apologize for the frustration you’ve experienced with your redemption requests and follow-ups. Since you’ve already completed the required steps, we’d like to review this further. Please contact our support team at support@spinsamerica.com
Do not play at this trash site!
Do not play at this trash site!! They are liars, thieves who will NOT PAY YoU your winnings and tell you for. Months they are working on the issue they made in the first place… after I won it was redeemable play through was already completed. When I went to redeem my winnings it showed it was all redeemable. When I submitted my redemption request it denied it then placed my winnings as non redeemable.. I have made Multiple attempts and requested them to fix it for months now. They keep telling me they are working on it.. bullish! They haven’t ever even updated me about anything to do with it! I have to always ask why nothing has been done and same stupid answer we are working on it. Liars !!!don’t play here!!!!! plenty of legitimate casinos online who will actually pay you when you win.. NOT SPIN AMERICA!!!!!
May 21, 2025
Unprompted review
Reply from Spinsamerica
Hi there,
We’re very sorry for the experience you’ve had and completely understand your frustration. A technical issue has unfortunately affected a small number of players, and we regret the delays it has caused. Please know that our team is working hard to resolve this as quickly as possible and to improve how we keep players updated along the way.
For the most up-to-date information, you can always reach our support team at support@spinsamerica.com
.
— The SpinAmerica Team
Trustworthy, paid out
Took a little longer than expected to get through their KYC procedures, but once that was handled they paid out promptly. I continue to use them.
August 19, 2025
Reply from Spinsamerica
Thank you so much for your 5-star review! 🎉
We really appreciate your patience during the KYC process — it’s an important step to keep things safe and secure for all our players. We’re glad to hear everything went smoothly once verified and that you received your payout promptly. It’s great to know you’re continuing to enjoy SpinsAmerica, and we look forward to providing you with even more great experiences ahead!
If you ever need support in the future, our team is always here to help.
— The SpinsAmerica Team
After a month they finally processed my…
After a month they finally processed my withdrawal. They are all in all ok with good bonuses. I do wish they would be more transparent with the play through and be a bit better with customer service.
August 18, 2025
Unprompted review
Reply from Spinsamerica
Thank you for sharing your feedback with us. We’re glad to hear you’re enjoying our bonuses, but we truly regret that your withdrawal took longer than expected and that our communication wasn’t as clear as it should have been.
We take your comments about transparency and customer service seriously, and we’re actively working on improvements in both areas to provide a smoother experience for all our players.
We appreciate your honesty and hope we can earn a higher rating from you in the future as we continue to improve.
— The SpinsAmerica Team
Something Shady going on
I initially joined InboxDollars through their platform, a site I've trusted and relied on for years due to their reputable offers.
**First Issue:** When I signed up, I used the Facebook tab, which linked to an email that differs from my primary one. Consequently, my Facebook email became the registered email for my account. I successfully followed all verification steps and was approved without a hitch. I made not one, but two of the required package purchases while I remained on InboxDollars to fulfill their offer. I started playing and, to my amazement, won over $350 right from the start while meeting all the site's requirements. However, when I attempted to redeem my winnings, I noticed my redeemable balance was just $50.
I promptly reached out to customer support. They responded with an apology, admitting they were aware of the issue and that their tech team was diligently working on a solution, assuring me they would get back to me soon. After two days of waiting, I decided to play again and hit another big win, increasing my balance to $400. While the redeemable balance was eventually updated, I was left without any options for withdrawal. When I contacted support again, I learned that I was required to complete purchases through an ACH bank transfer. I attempted several transactions, and my bank confirmed that I was linked to their site. Yet, every single transaction was declined, despite my bank stating they never received any requests. To make matters worse, each supposed declined transaction was deducted from my redeemable balance.
**Second Issue:** I emailed them regarding the account linking and expressed my concerns, but I have yet to receive a response. In an effort to investigate further, I made a purchase with the same bank card, and it went through without any issues. This raises serious red flags, especially considering the similar complaints I've seen from other users. Clearly, something is amiss here.
**Third Issue:** I also reached out to them about making my Facebook email my primary email on their site. They provided me with instructions for the change, which I followed diligently three days ago, but I have not heard back from them since. This lack of communication is disheartening and further indicates a troubling pattern. Though I appreciate your response but how does this help me resolve the on going issues at hand and still haven't heard any email response sent 5 days ago
August 8, 2025
Unprompted review
Reply from Spinsamerica
Thank you for taking the time to share such a detailed review. We’re sorry to hear about your frustrations and want to address your concerns directly:
Account Linking – We understand how confusing it can be when sign-ups happen through third-party options like Facebook. We’re working to make this process clearer and more flexible for players.
Redeemable Balances – Accuracy and transparency in balances are very important to us. We regret any delays or inconsistencies you experienced and are actively improving the way balances update in real time.
Payment Processing – Reliable withdrawals are a top priority. We acknowledge that declined or delayed transactions are frustrating, and we’re continuously refining our payment systems to ensure a smoother experience for everyone.
Customer Support – Communication and responsiveness are areas where we must do better. We’re taking steps to improve support so players receive clear updates and timely resolutions.
We appreciate you bringing these points to our attention. Your feedback helps us improve the platform, and we are committed to providing a more transparent and reliable experience moving forward.
— The SpinsAmerica Team
Stay away
Stay away! I won 1200 SC and am now being asked for a full bank statement that includes all my purchases on this site. The bank statement isn't ready for another 2-3 weeks, so I'm stuck in limbo. Support takes 2-3 full days to reply, so good luck getting anywhere. Every other sweeps site will pay out within 3-5 days with little to no hurdles. Spinsamerica is a SCAM.
August 16, 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your frustration and appreciate you sharing your experience. Verification and compliance checks are required by regulation to keep the platform secure and fair for all players, but we understand they can sometimes feel lengthy or inconvenient.
That said, your feedback on documentation requests and response times is important. We are working to streamline the verification process and improve communication so players can receive their payouts faster and with more clarity.
We take claims of unfairness very seriously and want to reassure you that we are committed to safe, transparent, and timely redemptions. Thank you for bringing this to our attention — we’ll continue working to make the experience smoother for all our players.
— The SpinsAmerica Team
This company is one of the worst social…
This company is one of the worst social casinos you can play. They are currently declining my redemption of 210 sweep coins because I have to wager $1,000 to redeem any sweepstakes. Their own words. I made $120 worth of purchases. I would have kept it lower but they said I needed to link my bank account in order to redeem now which I had to make an additional purchase for. But now their excuse is I need to wager $1,000 to redeem ANY sweepstakes. No other company I have played on has had such a bad policy that changes at will. I seen other here complain about having to wager $100 or $200 to redeem but $1,000 wager to redeem $210 is ridiculous. I’m filing a charge back with my bank if they choose to decline my redemption again because in their own terms of service it says nothing about $1,000 wager requirement.
August 14, 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your experience and understand how frustrating this must feel. Transparency around redemption requirements is very important, and we appreciate your feedback regarding wagering and purchase policies.
Our goal is to make sure all players have a clear understanding of how the process works, and we are reviewing both our communication and support responses to ensure policies are explained consistently and upfront.
We value all feedback, even when it’s critical, as it helps us improve the platform. Thank you for taking the time to share your perspective — we’re committed to making SpinsAmerica a more transparent and enjoyable place to play.
— The SpinsAmerica Team
Reply from Spinsamerica
Congratulations on your win, and thank you for the 5-star review! 🎉 We’re glad to hear you had a smooth experience once the documentation was completed. Verification is an important step to keep everything secure, and it’s great to know you were able to enjoy your payout. We appreciate your trust and look forward to seeing you back on SpinsAmerica!
— The SpinsAmerica Team
I like the site and like that they're…
I like the site and like that they're are getting new providers but they definitely should list the playthrough requirement when you purchase. Also they should make it to where you show a bank statement once. Not everytime you redeem or purchase a big amount you're required to show the bank statement with the purchase on it. I had to wait a month to get my bank statement from cash app and redemption. After I provided that though it was super fast and I actually like customer service. I think they're nice.
July 3, 2025
Reply from Spinsamerica
Thank you so much for your 5-star review! We’re glad to hear you’re enjoying the site and our growing list of providers, and we appreciate your kind words about our customer service team.
Your feedback on clearly displaying playthrough requirements and making the verification process smoother is very valuable. We’re always looking for ways to improve transparency and make redemptions quicker and easier, and suggestions like yours help us do that.
We’re happy everything went smoothly once your documents were in place, and we look forward to continuing to provide a great experience for you.
— The SpinsAmerica Team
worst casino ever
worst casino ever. The website is not so great lot of glitches, the support team is ok, I put 22$ and won almost 137$, I try to redeem it, the support says you need wager 200$ to withdraw, I was frustrated but I wagered anyway and now I have 105$, now when I withdraw they are asking my bank statement and account details, why do they need it, very scummy scam site, never use it.
August 11, 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. Wagering requirements and verification checks are standard practices designed to keep the platform secure and compliant, but we understand they can sometimes feel unclear or inconvenient.
Your feedback on transparency, website performance, and support is important to us. We are working to improve communication around requirements, streamline verification, and address technical issues so players have a smoother experience.
Thank you for highlighting these areas — we take concerns like this seriously and are committed to making the platform more reliable and transparent.
— The SpinsAmerica Team
Unwillingness to look through the documents sent for verification
The person reviewing my bank statements seemed confused, even though i sent both statements from the two separate accounts they seem unable or unwilling to look through them. Even when I sent a screenshot that was directly from one statement i sent clearly showing the transaction was in it they didn't seem to understand and just told me screenshots were not allowed as proof which was obvious instead of understanding that if they just looked through the bank statement carefully they would have found the same information that was in the screenshot.
August 1, 2025
Reply from Spinsamerica
Hi James,
Thank you for sharing your experience — and we’re sorry for the frustration you encountered during the verification process.
We completely understand how it can feel discouraging when you're providing the right documents and still not getting a smooth resolution. That said, our verification team is required to follow very specific guidelines to ensure account ownership and transaction legitimacy — and in some cases, that includes rejecting screenshots to prevent manipulation or mismatches.
That said, your feedback is valid, and we’ll review how we can improve the clarity and communication during these checks — especially when the correct information is actually present in the document.
If your case is still unresolved or you'd like it re-reviewed, feel free to reply to your support ticket or contact us directly at support@spinsamerica.com and we’ll do our best to help.
Thanks again for your patience and for helping us get better.
Best regards,
The SpinsAmerica Team
I hopped on this sweepstakes casino …
I hopped on this sweepstakes casino and bought a promotional offer, played a little bit and redeemed the minimum redemption. Was a good overall experience. I would recommend that you make it easier to link bank accounts so that they appear on the redemption page faster.
July 25, 2025
Unprompted review
Reply from Spinsamerica
Hi Jjord,
Thanks for giving SpinsAmerica a try and for taking the time to leave a review!
We're glad to hear you had a good experience overall and were able to redeem successfully. Your feedback about making it easier to link bank accounts is spot on—and it’s something we’re actively working to improve for a smoother experience.
We appreciate the recommendation and hope your next visit is even better (and luckier)!
– The SpinsAmerica Team
Received Winnings
I signed up with Spinsamerica through Upromise. After I logged in I won several hundred dollars. At first my account was showing I couldn't withdraw due to the account not being verfied even though I had an email showing I was verified. I contacted supprt and they were able to help me and my funds were in my bank account Monday morning. I wanted to write this review because alot of people are saying the site is a scam. While it's not my favorite platform it does send you the money you win.
July 25, 2025
Unprompted review
Reply from Spinsamerica
Hi HRM 1,
Thanks so much for sharing your honest experience—we’re really glad you gave us a shot!
We’re happy to hear that our support team was able to help you get verified and that your winnings made it to your bank account without a hitch. We know there’s a lot of noise out there, so hearing real stories like yours means a lot—not just to us, but to other players too.
While we may not yet be your favorite platform, we’re working hard every day to change that. From improving features to delivering faster payouts and great support, our goal is to make SpinsAmerica a place you genuinely enjoy coming back to.
Thanks again for the trust—and we hope to see you back soon for another big win!
– The SpinsAmerica Team
Blatant fraud. You will not be allowed to withdraw.
This website simply increases the waging requirement each time you request a withdrawal into perpetuity. You will not be allowed to withdraw under any circumstances.
If you've deposited before reading these reviews, there is no point attempting to cash out or get your deposit refunded. Initiate a charge-back and report them to their payment processors, since they are a criminal operation.
Do not think you are the exception. They 100% will not pay you your winnings nor even refund your deposit. I recommend reporting them to their payment processors, webhost, domain registrar, Cloudflare, social pages, Zendesk and the offer walls that they advertise on.
Edit: the handful of new positive reviews on this page, if from real people, are almost certainly from a few selective payouts intended to lure in new victims.
July 27, 2025
Unprompted review
Reply from Spinsamerica
Hi Blake Hall,
We’re genuinely sorry to hear that you feel this way. While we absolutely respect your right to express your concerns, we want to clearly state that SpinsAmerica is a fully compliant sweepstakes-based platform — and we do process redemptions every day for players who meet the required playthrough and verification steps.
We do not increase wagering requirements on request — the requirements are fixed, transparent, and based on the offer or bonus accepted, as outlined in our Terms and Conditions. Redemptions are only denied when those terms are not met or verification is incomplete.
We take accusations of fraud seriously and stand by the integrity of our operations. We also do not incentivize or fabricate reviews. The positive experiences shared by many players — including successful $1,000+ redemptions — are genuine and verifiable.
If you believe your specific case has been mishandled, we welcome the chance to look into it again. Please reach out to us directly at support@spinsamerica.com with your ticket number, and we’ll gladly review your redemption history.
Best regards,
The SpinsAmerica Team
Won't payout
They will write you paragraphs explaining why you can't cashout or withdrawal. Stay away and most reviews are fake.
July 26, 2025
Unprompted review
Reply from Spinsamerica
Hi Dan,
We’re sorry to hear that you had a frustrating experience and appreciate you sharing your feedback.
At SpinsAmerica, we take redemption and compliance very seriously — which means every cash prize redemption request must meet our clearly stated playthrough, verification, and account ownership requirements.
We understand that this can feel strict, especially if the steps aren’t fully completed before requesting a redemption. However, these policies are in place to ensure a fair, secure, and legally compliant sweepstakes experience for all players.
We also want to clarify that our reviews are 100% genuine. We never pay for or fake reviews — and we’re always open to hearing the good, the bad, and everything in between.
If you'd like us to look into your specific case and help clarify your redemption status, feel free to reach out directly at support@spinsamerica.com — we’d be happy to assist.
Best regards,
The SpinsAmerica Team
Support is useless
Support is useless. Ive been trying for 2 days to withdraw my balance. Ive been trying to use my bank and they said my checking account wasn't a checking account. Now it's connecting but my payments been declined but it isn't being declined by my bank. So it's on there end. And of course I cant get customer support to respond. This is terrible update. I got my bank account successfully linked. Made a redemption request and 7 days later they declined my request stating I hadnt completed some wagering requirement which isnt listed anywhere in the sweeps policy they thoughtfully sent me in the email after they declined my redemption. So now I'm once again delayed on receiving my winnings for no reason. I completed there new requirement and submitted yet another redemption request. Hope they don't find some new reason to deny me. Update delayed again. Almost 2 months now. They asked me to send account statement to verify, when I sent two 4 days ago!
July 23, 2025
Unprompted review
Reply from Spinsamerica
Hi Jonathan
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration and delays you've encountered.
Our team’s goal is always to make the redemption process as smooth as possible, while still following the necessary KYC and sweepstakes compliance rules.
We’re glad to hear your bank account was successfully linked. Regarding the declined redemption: sweepstakes prizes can only be approved once all playthrough and verification steps are fully completed. These requirements are outlined in our Terms and Conditions, and we also share them directly when support cases are opened — though we understand this can feel reactive and we’re working to improve clarity up front.
That said, once the updated playthrough requirement was met and your second request was submitted, it should now be in the review queue. If you haven’t already received a response, we encourage you to follow up with us at support@spinsamerica.com with your ticket number and we’ll make sure it’s prioritized.
We value your trust and are committed to improving both transparency and response times moving forward.
Best regards,
The SpinsAmerica Team
Reply from Spinsamerica
Hi Brad,
Thank you for the great feedback! We're glad to hear you're enjoying SpinsAmerica.com and that our support team has been there when you needed us. If you ever have questions or suggestions, don't hesitate to reach out.
Wishing you the best of luck,
– The SpinsAmerica Team
Spin America is legit!!
Spin America is legit!!! I recommend linking your bank on your first purchase so you won’t have any issues redeeming and make sure you have your bank statement to upload of your transactions to verify and get a smooth redemption. I enjoy the site. Customer service is very supportive and does respond back.
July 25, 2025
Reply from Spinsamerica
Hi Tiana,
Thank you so much for the amazing review! We're thrilled to hear you're enjoying SpinsAmerica and that our customer service team has been helpful. Your tips for new players are spot on — linking your bank and having your statement ready definitely helps ensure a smooth redemption process.
We appreciate your trust and recommendation — happy spinning!
– The SpinsAmerica Team
They straight up just steal your money
They straight up just steal your money. I put money in, I played and I won. 100% unable to withdrawl. Thieves!!
The reply below is also a lie. They will NOT help you in support if you actually get the ability to talk to anyone. They have a playthrough requirement that is never fulfilled so you can never redeem.
July 10, 2025
Unprompted review
Reply from Spinsamerica
Hi Tim,
Thanks for your feedback. Just to clarify — SpinsAmerica.com has a standard minimum prize redeem threshold of 100 SC, which is common across the sweepstakes industry. If your balance is below this amount, the redeem option will not appear.
If your balance is above 100 SC and you're still experiencing issues, please contact us at support@spinsamerica.com so we can take a closer look.
Kind regards,
The SpinsAmerica.com Team
Follow up review
-UPDATE-
After nearly 2 months I have finally received my redemption and the issues addressed in my original review have been rectified. However, when considering the insane playthrough requirement (I had to wager $2000 just to redeem my initial $125. Thankfully I somehow managed to turn it into $200+) and painfully long redemption process this has been by far one of the most unpleasent experiences with a social casino site.
I initially found the site through one of those rewards websites that pay you to do surveys and such. They were offering $60 for a $20 deposit on the site, so I thought why not. I deposited around $75 and ended up at $125 in my redeemable balance. However, when I went to redeem, there was literally no button for payment options to withdraw. Support told me to link my bank account, but still nothing showed up. I decided to make a $5 test purchase, and I ended up LOSING $10 of my redeemable balance even though the transaction declined twice. With an error like that, I lost all confidence that the funds I earned would be accessable.
July 11, 2025
Unprompted review
Reply from Spinsamerica
Hi H. Sense,
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations.
What you’ve described is definitely not typical of the prize redeem process on SpinsAmerica.com, and we’d like to clarify a few things: we do not deduct redeemable balance for declined transactions. If that appeared to happen, it may have been a display or technical error, and we’d like the chance to investigate this directly to understand what occurred.
Please reach out to our support team at support@spinsamerica.com with your account details. We’re committed to ensuring a smooth and fair experience for all our players, and your case deserves a closer look.
Kind regards,
The SpinsAmerica.com Team
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