Sportamore Reviews 

3,672
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Comfortable jacket (Tuxer Barrett Jacket Black). The size corresponds to the description. Jacket size L, suitable for height 184 cm, weight 79 kg. The material is thick, this is not a poor man's plas... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 11 October, at checkout, it states that item will be shipped within 24hours. I have checked the tracking number with UPS and they still haven’t received the package and it’s now 2... See more

Company replied

Rated 2 out of 5 stars

Great delivery time, price and everything, but the aggressive marketing is really upsetting. You buy one thing, and then you get bombarded with an ad e-mail every three days, up to two in the same day... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery, product even better looking than in their photos. Was close to not buy it as the photos werent the best. But happy i did decide to buy this product. Also wish there would be bit... See more

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Company details

Written by the company

We power international ecommerce From Shopping to Shipping


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3.9

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(3,672)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, great prices, fast delivery, thank you!

February 12, 2022
Unprompted review
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Reply from Sportamore

Hi Jana! So happy to hear. Have a good day!
Jasmina

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, free returns. Would use again.

February 12, 2022
Unprompted review
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Reply from Sportamore

Thank you for the lovely feedback,Ania!🌷

Rated 5 out of 5 stars

Fast and easy shipment

Fast and easy shipment
From Sweden to France in 2 days

February 11, 2022
Unprompted review
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Reply from Sportamore

Hello Nix 😊
Thank you for your review! Great to hear you were satisfied.
Best regards,
Amanda

Rated 5 out of 5 stars

Return process was a disaster / now fixed

Update on below: Just spoken directly (free phone) to one of their wonderful operators. Issue is with UPS apparently. They have pulled out all the stops to get my return back, and my money refunded asap. They were super apologetic and admitted that there was also an issue with the advertised sizing in Nov 21 which has now been fixed. It's so fresh to deal with company who cares about thier customers, has integrity, admits their mistakes and fixes them. Great expeience - will now quite happily use them again! :)

Return process is a disaster, and their sizing. Ordered in Nov 21 Nike trainers a size 7.5 UK and they sent a size 7.0 UK so had to return them. Followed return instructions to the letter, the trainers were returned to me - no explanation. Called, resent the items using new return instructions, followed instructions to the letter - I have just received a delivery of the trainers back. This is incredibly frustrating and as another reviewer has said - no refund, no trainers, no Christmas present for my daughter and it's now Valentine's Day. Want to order from elsewhere but don't have the refund money to do so - at this rate it will be next Christmas before she has her trainers ...... if ever :(

February 11, 2022
Unprompted review
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Reply from Sportamore

Hello,
Thank you for the feedback and review. Please contact our customer service again and we'll make sure to help you with the return and refund. I really apologize for the inconvenience.
All the best,
Sara

Rated 5 out of 5 stars

👍🏼

I have shopped multiple times with sportamore and always happy with quality and service 👍🏼👍🏼

February 5, 2022
Unprompted review
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Reply from Sportamore

Very happy to hear that too. Thank you for the feedback.🙌 / Farah

Rated 5 out of 5 stars

Top, top, top service

From Sweden to Ireland in 24 hours.
Game over...

February 1, 2022
Unprompted review
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Reply from Sportamore

Hey Rory! :)

Thank you for your review, I´m glad that you received your package so fast.

Best regards Paula :)

Rated 5 out of 5 stars

Absolutely brilliant company to deal…

Absolutely brilliant company to deal with amazing price for the nike skirt that I bought for much cheaper then any other site the fit and quality of the skirt is excellent and I am still in shock at how quick it was it was at my door 2 days after I ordered it I will be ordering again from this company in the future for sure

January 31, 2022
Unprompted review
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Reply from Sportamore

Thank you Kim! We are glad that you are happy with everything😄 /Sara B

Rated 5 out of 5 stars

Great service

Good discounts on the items I wanted and incredibly quick delivery into the U.K. The only downside is that delivery cost for U.K. customers is now so high. Another consequence of the worst thing to happen to us- Brexit.

January 31, 2022
Unprompted review
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Reply from Sportamore

I am glad to hear!😄 We have two delivery alternatives and one is cheaper of course. If you have any questions, please contact us💜 /Sara B

Rated 1 out of 5 stars

In the messig of sportmore.com the…

In the messig of sportmore.com the customer write delivery will be 1-3 days I whait 5 .days and didn’t get the product!

January 28, 2022
Unprompted review
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Reply from Sportamore

Hello, I am vey sorry for the delay :( Please contact us and we will remove your shipping charge! Thank you💜 /Sara B

Rated 5 out of 5 stars

Great service all round

After reading some negative reviews I was reluctant to order anything from Sportamore as they are based in Sweden but I took a chance and it paid off. After 2 days I rang them just to see when the order might arrive.. I coulden't believe it was answered straight away by a real human who was very helpful and courteous and assured me I would have it in a couple of days which I had.Great service all round 😊😊

January 27, 2022
Unprompted review
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Reply from Sportamore

Hello Peggy,
Thank you so much for your feedback :)
We are very happy to have you as a customer.
Have a great day! /Paul, Sportamore

Rated 5 out of 5 stars

Great communication

Fairly new on the Dutch market but great products and prices. Communication regarding shipments and returns was excellent.
Great shop if you are looking for something different.

January 27, 2022
Unprompted review
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Reply from Sportamore

Thanks for this review Paul :D

Greetings from Stockholm,
Nikolas

Rated 1 out of 5 stars

My trainers never arrived

My trainers never arrived. And they sent me only the laces....🤬🤬

January 26, 2022
Unprompted review
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Reply from Sportamore

Hi Laura, how strange. I'm so sorry to hear that.
Please contact our customer service on storesupport-gb@footway.com and we'll help you sort it out.
All the best,
Sara

Rated 1 out of 5 stars

Beware

Beware - the refund process isn't as is advertised on the website!
The website says "When we have received the product, we will refund you. It could take up to 7 business days for the return to be registered"
When I chased up my refund after 8 days I was told "it takes 2-3 weeks for them to receive the return - when they receive the item they refund"
If I had known this I would never have ordered from them as it now means I cant buy a replacement until my £130+ is refunded. Not impressed at being mislead !!

January 25, 2022
Unprompted review
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Reply from Sportamore

Hello Kim, I am sorry that it was confusing! When we receive a return, we have to register it, and that part including the refund takes up to 7 business days :) If you wonder anything else, please contact us and I will be glad to help you!🙂 /Sara B

Rated 1 out of 5 stars

really big mistake here to order shoes

really big mistake here to order shoes, the worst communication i have ever seen.

January 24, 2022
Unprompted review
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Reply from Sportamore

Hi Jakub,
I'm sad to hear that. If there is anything we can improve in particular, feel free to contact us on storesupport-gb@footway.com.
Kind regards,
Sara

Rated 5 out of 5 stars

Excellent service

Excellent service, product and shipping very quick and convenient. Will was so impressed I made a second purchase a week later.

January 22, 2022
Unprompted review
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Reply from Sportamore

That's is excellent ! Thank you for sharing this great experience with us🤩 / Lilly

Rated 5 out of 5 stars

Good service

Was a bit worried because I didn’t know the company but with a good saving on running shoes (Nike Pegasus) for my sons birthday, I took the chance. All went smoothly , good communication, picked up from local UPS store and fitted him perfectly.

January 21, 2022
Unprompted review
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Reply from Sportamore

Dear Ruth, thank you for the great review!

We’re looking forward to making your experience even better in the future!

Best regards,
Bella

Rated 5 out of 5 stars

Great Customer Service

I ordered 2 Didrikson coats in November 2021. I actually didn't realise that the coats were coming from Sweden (I am in the UK) until I had to ring Sportamore with a query about the courier. The information about their warehouses is buried in the Q&A on the website and really this my only complaint as I think that should be more obvious. However customer services are excellent, the phone was answered really quickly and the staff were very helpful. Delivery took about 8 days and the same for the coat I returned. There were some queries from the courier both for the delivery and return. I think is because of new Brexit regulations and I'm sure that will become easier in time. It was a paperwork issue, I wasn't asked for any payment. I have bought Didrikson coats before and ordered 2 for choice. They are excellent quality and I would recommend the brand.

January 21, 2022
Unprompted review
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Reply from Sportamore

Hello Joanne,
Thank you so much for your feedback! And yes, the Brexit regulations will become easier in time :)
All the best from our team
Fabian von Sportamore

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