SportFits Reviews 4,727

All is OK! Very well!

I ordered an item at 2 a.m. The website indicated delivery would take 6 days. But just two minutes after paying, I received a message from Sportfits stating they were out of stock and were just ordering it from their warehouse. This meant delivery would take at least 17 days. This message was sent at night, meaning Sportfits knew in advance they were out of stock and were planning to deceive the buyer by promising fast delivery. This looks like fraud. And now I don't know how I can get my money back..

Delivered in time as per schedule, trouser looks good quality

SF1405343:
Wonderful experience with fast delivery. It arrived in Italy after just 3 days. I'll be ordering again in the future.

I'm satisfied with the speed of delivery and the prices, but the garment (a Napapijri jacket) arrived damaged, Damage that appears to be from the factory !
Returns were impossible and refused because the item was damaged. Customer service simply offered me the option of : contact and using the manufacturer's warranty or a €20 voucher… So, they're selling defective products but not taking responsibility !

Fantastic service all round. Easy to use the site and navigate around it. It was shipped in a very timely manner and arrived in good time. SportsFits is an excellent site that I have now used twice but will use a lot more in the future.
My order number is: SF1395132

Do not buy from here. I waited weeks for my Fjällräven items, only to receive a random email stating they had received my 'return request'—which I never even made! In the meantime, the items went out of stock, so I missed out completely. Save yourself the frustration and shop elsewhere.

See the response below! They did not even offer to resend it. Return money is not the solution. It is convenient for the company. Not for the customer. That is why you got the one star. You where not offering a solution.

Very fast delivery. Wide range of products. order number SF1352707

Extremely disappointing experience with SportFits.eu.

I placed an order for La Sportiva products, and after a long delay and multiple postponed delivery dates, I still haven’t received anything. What makes the situation even worse is the complete lack of accountability. Instead of taking responsibility, SportFits keeps blaming the manufacturer (La Sportiva) for their failure to fulfill the order.
This kind of behavior is unacceptable. Customers are left waiting indefinitely, with no clear information, no solution, and no proper communication. Passing the blame onto the brand you sell only damages trust further and raises serious concerns about how this company operates.
I would strongly advise others to think twice before ordering from SportFits.eu. Based on my experience, the service is unreliable, unprofessional, and frustrating.

Very happy with the service. My jacket arrived promptly and I’m very happy with it.

super quick delivery to Czechia, it took 4 days to have the item at home. My 4th purchase and not the last one

It was order SF1384349. Perfect shop, quick delivery, good price. I am very satisfied with this shop, and recommend it. Quality of jacket is unbelievable.

Placed an order (order number SF1379297) 10 days ago which was supposed to be delivered in 3-5 days. Yet, the shipping label was created with DHL but the parcel has apparently not even been handed to DHL. I haven’t received any further update regarding my order. Called them but is only in German. Sent them a email but haven’t got a reply yet.

Update (17 Mar 2026): I appreciate your reply, and I thank you for updating me with many information that are completely news to me. I too did sent DHL a email on 9 Mar 2026 for enquiries, but I was told the next day that they had not received the parcel from your company. I immediately passed on DHL’s reply to your colleague to whom I had managed to reach by email. I wasn’t informed about the parcel being damaged - not by DHL and not by your colleague (whom I could reach via email). I must say that if it was the case, it would beg the question as to why I wasn’t informed in the first place because if DHL refused to accept the parcel because it’s damaged, the parcel must have been returned to your company’s warehouse, and your company must have been notified. I do very much appreciate your gesture of offering me a goodwill as compensation (although I haven’t yet been notified by email about it and this too is completely news to me), but what I’d truly appreciate is a full refund because as of today (18 days since I placed my order and 11 days since I notified your colleague about the problem with my order), I still have not been refunded or notified about the refund even though I’ve already requested for it. Since 7 Mar 2026, I’ve sent a number of emails to your colleague, but every time I was only told to be patient as investigation was being conducted. I only learned about what had happened to my order here from your reply on Trustpilot today, and I still haven’t been refunded or notified anything about my refund, which I had requested. Is this reasonable or professional in your opinion? I want to be fair and keep everything factual. So, I’ll keep this message updated when I eventually get refunded from your company. I look forward to receiving an update about my refund. Kind regards.

Update (19 Mar 2026): Please be informed that I have still not yet received a full refund from your company although I sent yet another email two days ago to urge for my full refund. Having consulted my banker and lawyer, I was advised to send your company a Final Notice by email before I proceed with my bank and initiate a Visa Chargeback for “Merchandise Not Received” and provide our correspondence as evidence of your refusal to refund a non-delivered order. I sent the email today already. In addition, I was advised to file a complaint to the European Consumer Centre (ECC), the German Consumer Organisation (Verbraucherzentrale) and the Center for Protection against Unfair Competition (Wettbewerbszentrale) about this incident for potential malpractice and fraud. I’ll do that after I initiate a Visa Charge back. I’ve been patient and reasonable the entire time. Under EU Consumer Law (EU Directive 2011/83/EU), your company is responsible for the goods until they reach me. Since your company’s contracted carrier DHL never took possession and your company’s admission on TrustPilot that the parcel was damaged before being handed over to DHL, this is a fulfilment failure on your part, and I am not legally required to wait for your internal investigation with DHL or your warehouse. At this point, I see absolutely no reason at all that your company is still upholding my refund and continuing to stall my request by telling me to simply be patient as investigation is ongoing.

Update (24 Mar 2026): After sending them several emails over the week, I finally received a response on 20 Mar 2026. I was told that “my refund had already been approved, but the refund was currently with their accounting department and must be processed manually.” Today, it’s 24 Mar 2026, and yet I still haven’t received any refund from them. I filed a complaint to TrustShop.com about this incident yesterday.

Update (31 Mar 2026): Stil no refund has been made as of today. TrustedShops investigation initiated. Complaint filed to European Consumer Centre France. Criminal complaint filed to Police in Passau for suspicion of commercial fraud (§ 263 German Criminal Code).

Update (16 Apr 2026): Finally received my full refund on 2nd April 2026 after engaging with European Consumer Centre France (complaint reference no. ECCFR-134619), TrustShops (complaint reference no. TS2C-1982704482) and Police in Passau (Police case no. BY2211-506932-26/7). I kept them updated accordingly and I requested all of them to continue to investigate into the company’s business practices.

Good price,
very fast delivery

Best service ever on winter sports purchase.
Perfect shipping, very good customer service and first of all best price of the net!
Very good guys

Perfect, well-maintained, and fast delivery.
Also very competitively priced compared to other websites.
Highly recommended.

Ordered a ski jacket from SportFits based on their clearly stated delivery time of 3 business days to Ireland. The order was dispatched on 22 January and delivered on 30 January — more than double the advertised timeframe.

The jacket was needed for a ski trip and arrived too late to be used. I had to buy an alternative at the resort.

When I requested that the €14.95 return fee be waived due to the missed delivery timeframe, this was refused. The company treated it as a standard change-of-mind return despite the delay and repeatedly referred to internal policies rather than addressing the actual issue.

The responses were impersonal and entirely policy-driven, with no willingness to take responsibility for the missed delivery timeline displayed on their own website.

Very disappointing experience. I would not rely on the stated delivery times if ordering for a specific date.

& I still haven’t received my refund!!!!!!!

Update 27.02.26

SportFits has now stated below that a delivery timeframe of 4–6 working days was shown at checkout. However, the shipping page on their website clearly stated “Ireland – 3 business days” at the time of ordering. This inconsistency between what is advertised and what is allegedly shown at checkout is exactly what caused this issue.

Rather than acknowledging the confusion created by their own messaging, the response has remained strictly policy-driven from the beginning. A simple goodwill solution would have prevented weeks of unnecessary correspondence, escalation and a PayPal dispute over a modest return fee.

Instead, the situation was prolonged and handled in a rigid, procedural manner with no meaningful attempt at resolution.

Customers ordering for time-sensitive trips should be extremely cautious when relying on the delivery timelines presented on the website.

It is easy to use SportFits website and easy to order. Also assistance works very good.