Order number: SF1336413 Good overall experience. Fast delivery (7€) and the product was exactly as described. However, the return cost (15€) was more than double the original shipping cost, which I... See more
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Maximum score for SportFits. Very easy to order in the web-shop. Price was unbeatable. Quick processing and delivery. Ordered in a weekend, got the goods delivered with DHL tracking in Switzerland Wed... See more
I am super happy about order SF1399599. It was fast delivered during my stay in Austrian mountains. I would definately recommend choosing ski products from sport fits!
Great selection, good prices, easy ordering process and fast delivery across Europe. Everything in perfect condition. Order number: SF1455490
Company details
Written by the company
Der Shop für Outdoor-Fans, Radfahrer, Skifahrer und Fitness Sportler. Bei SportFits findest Du die schönsten Sport[Out]Fits für die Freizeit oder Deinen Lieblingssport.
Contact info
Ebenäcker 2a, 94121, Salzweg, Germany
- info@sportfits.de
- sportfits.de
Replied to 95% of negative reviews
Typically replies within 1 month
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Everything was ok and delivered very…
Everything was ok and delivered very fast
Quick delivery
Quick delivery, good notifications related to the order
SF1241350
Wide product assortment.Impeccable…
Wide product assortment.Impeccable service and delivery.
Excellent business to order from
Excellent business to order from. Great prices and great service. Highly recommend.
Received the order on time.
Fast shipping and good price!
Excellent sales prices
Excellent sales prices. The merchandise arrived within a few days to Prague and the items exceeded my expectations. I will definitely order again from SportFits after my first experience. Danke!
Highly satisfied
Good price
Fast delivery
Modest and effective communication
Very positive experience
I've found at SportFits the children's back protection I looked for cheaper than elsewhere. The purchase was easy on the website and the package arrived in France fast and safe !
So, my first experience with SportFits is very positive.
Excellent from start to finish
Excellent from start to finish. Fabulous prices and impressive contact from purchase.
Extremely Poor Customer Service and Unacceptable Delays
I am currently having an absolutely terrible experience with Sportfits starting from 28th September. After returning a defective product (with proof of drop-off provided), I expected a straightforward resolution.
Instead, I have been met with weeks of vague responses, repeated apologies, and zero progress.
Despite multiple follow-ups, confirmation that they received the item, and three separate requests for a refund, Sportfits refused to process it promptly. Their excuse was that they needed to wait for a replacement item from the manufacturer—even though I never asked for a replacement. This is completely unreasonable and contrary to consumer rights.
It has now been over six weeks, and I still have not received my refund. Communication has been slow, repetitive, and dismissive. I even cited the Consumer Rights Act and warned of legal action, yet they failed to respond.
This company’s returns process is inefficient, their customer service is unhelpful, and they do not respect consumer law. I will never purchase from Sportfits again and strongly advise others to avoid them.
I still haven't received my refund.

Reply from SportFits
Placed order SF1135556
Placed order SF1135556 on SportFits — everything went perfectly. Easy-to-use website, fast processing, and on-time delivery. The product matches the description and came well packaged. Great experience overall, highly recommend this store.
Unsatisfactory experience
I ordered a pair of shoes from SportFits (SF1156168) and noticed shortly after that the price went down by around 16 €. I kindly asked if they could send a small discount code so I wouldn’t have to return the product. I was told that this was not possible.
So, I returned the product and ordered it again. After all the back and forth, there was a total difference of about 7 € in my favor. I think SportFits should review the return policy on pricing, at least when the return is issued within the same country.
The whole process created unnecessary extra work, packaging waste and shipping emissions. This felt unreasonable for such a small matter that could’ve been solved with a bit of customer service flexibility.
SportFits wasn’t obliged to offer a discount code, but doing so would’ve encouraged me to make orders in the future. I thought I’d become a regular customer because their prices seemed fair, but this experience alone was enough to change my mind.

Reply from SportFits
All went well with the order :)
All went well with the order :)
SF1157480
Swindlers!
Swindlers!
I ordered a canoe, which was an offer. When received, I came to the conclusion that I ordered the wrong size. So I returned the product immediately, without checking the complete content of the box. The box was very damaged when it arrived and all the holes were covered with tape. Seeing the size of it, I had no other option than to use the same box for the return.
Now, Sportfits claims that the canoe had been used, and sent pictures as proof where even the glue tube of the repairkit has been used. But no signs of anything that has been repaired/glued on the canoe's skin. Apart from all the other damages that were photographed, this was the most remarkalble and suspicious. It feels to me that someone made a little bit too much effort to proof that the canoe had been used.
I have definitely not used the canoe. Sportfits refuses to refund the full amount of the purchase, claiming they cannot sell the canoe anymore. I won't be surprised if the same canoe will be on their website again soon as a special offer.
Total amount of my damage: 600 Euro!
Such a fraud!

Reply from SportFits
Everything went well!
Everything went well! Products arrived on time and they are of the expected quality!
Great Service
Delighted with my new approach shoes. V easy to purchase, delivery fast and easy. Many thanks
Odlo Jacket SF1144869
SF1144869
Perfect jacket, practical and stylish for both the city and the mountains, I like it.
Everything went perfectly from ordering to delivery.
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