spri.ng Reviews 845

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with their orders, citing significant delays, incorrect items, and products that never arrived. Customers frequently encountered issues with customer service, describing it as unresponsive, unhelpful, and often relying on automated replies rather than human interaction. Reviewers also reported problems with product quality, including wrong sizes, colors, and misprints. Additionally, many people struggled to obtain refunds, with some being told they couldn't cancel orders even when items were stuck in production indefinitely. The company's response time to inquiries was consistently criticized as slow or nonexistent.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their orders. Many reviewers report extreme... See more

Customer service

Reviewers mention negative feedback about customer service, with many reporting non-existent or unhelpful... See more

Product

Consumers express significant disappointment with the product experience. Many report not receiving parts of... See more

Refund

Customers consistently express frustration with the refund process. Many report significant delays, with some... See more

Response time

Users describe negative interactions with response times. Many customers report significant delays in... See more

Based on these reviews

Rated 2 out of 5 stars

Nothing shipped to my followers since November, 2 samples forever in "printing". Endless requests for my patience due to them being overwhelmed, etc... How to kill your successful company in a 6 month... See more

Company replied

Rated 2 out of 5 stars

I did eventually get my money back. I've heard recently that their experience is getting a lot better, and though I'm very very leary, I might give them another shot. Edit 9/13: I received another m... See more

Company replied

Rated 3 out of 5 stars

UPDATE October 2025: The T-shirt FINALLY CAME! Well I am at least glad I did NOT get scammed, just very slow/poor service. But I am GLAD that I did receive it- ad BTW, they DID reach out after my com... See more

Company replied



Contact info

2.0

Poor

TrustScore 2 out of 5

845 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Service and quality. Predatory shell company.

Never received parts of my order, and the stuff I did receive was 4 months after ordering. 7 months later, I was issued the refund, and the order was cancelled. The quality was horrendous. The sample peeled off in 6 months.

Go to your local printer.

April 14, 2026
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations and understand how frustrating delays and quality concerns can be.

We strive to provide a positive experience for all customers, and this is certainly not the experience we aim to deliver. If you have any outstanding concerns or if there's anything further we can assist with, we encourage you to reach out to our Fan Support team at fanhelp@spri.ng.

We appreciate you sharing your experience, as feedback like this helps us continue to improve.

Rated 1 out of 5 stars

Disappointing experience

As a creator I've been waiting on several payouts for months now. The bot will immediately ask me to reach out to customer support, but of course, I am the one chasing customer support for updates on my unpaid earnings every week.

Sadly after ten years of working with Teespring, then Spring and now Amaze, I have shuttered my shops and delinked my youtube channel from them.

March 31, 2026
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for your feedback. We’re very sorry to hear about the delays you’ve experienced with your payouts and understand how frustrating this must be.

We’d like to investigate this further and work toward a resolution. Please reach out directly to our Creator Support team at creatorhelp@spri.ng and they will assist you as quickly as possible.

Rated 1 out of 5 stars

I would rate 0 if I could

I would rate 0 if I could. They dont pay the creators. Been waiting on a payment since October and they keep giving me the runaround.

October 25, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re sorry to hear about your experience and appreciate you sharing your concerns.

We understand how delays can be frustrating, and our team is always working to ensure issues are reviewed and addressed as quickly as possible. We’d welcome the opportunity to look into this further and assist directly.

Please contact our support team so we can review your situation and provide help.

Rated 1 out of 5 stars

6 months still not shipped

ordered last August, a few responses saying delay and stuff, still haven't filfilled yet and no refund

Update: finally arrived in Feb. Quality was okay. Still feeling sketchy about the whole experience.

July 31, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for bringing this to our attention. We sincerely apologize for the delay and for the frustration this has caused. This is not the experience we aim to provide.

Please reach out to our support team directly with your order details so we can review this immediately and work toward a resolution, including next steps on fulfillment or a refund.

Rated 1 out of 5 stars

I ordered a shirt on February 3

I ordered a shirt on February 3, was charged about $50. 2 months later the progress said it was still in production, and then I emailed asking and they replied saying there were delays. I asked for a refund. I never received a shirt and I don’t think I was ever refunded either.

February 2, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re very sorry to hear about your experience and understand how frustrating this must have been. Delays like this are never what we want for our customers, and we apologize for the inconvenience and lack of clarity you encountered.

Please reach out to us at fanhelp@spri.ng so we can review your order and ensure everything has been fully resolved. We appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

If I could give no stars

If I could give no stars, I would. Lied about shipping multiple times. Did not print and ship until I asked for my money back 3 weeks after ordering. Just read about them online. Bad business practices

December 10, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re sorry to hear about your experience and apologize for the frustration the delay caused. This is not the experience we aim to provide.

If you’re open to it, please reach out to us at fanhelp@spri.ng so we can review your order and help resolve this.

Thank you for your feedback.

Rated 1 out of 5 stars

This company owes me over 1000 dollars…

This company owes me over 1000 dollars that they have not paid in over a year. After multiple attempts to reach out to them to shut my account down with no luck i am not sure what to do

December 2, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re very sorry to hear about your experience and the delays you’ve encountered . That’s certainly not the level of support we aim to provide. We want to make sure your payout concerns are fully reviewed and resolved as quickly as possible.

When you have a moment, please reach out to our Creator Support team at creatorhelp@spri.ng
with your account details and payout request, and they will be happy to assist you directly.

Thank you for bringing this to our attention, and again, we sincerely apologize for any frustration this has caused.

Rated 1 out of 5 stars

This site is no longer producing items, but still taking your money.

I used to use this site to create my own clothing and mugs. A few years ago, I even recommended it to people! But I ordered something back in late August (unaware of the pause on production) that was to be delivered in two weeks, but they did not notify me until early November that they were having production issues. I have since been told that I cannot get a refund and cancel my order AND that they have no plans to restart production at this time.

November 1, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience has caused, and we understand how disappointing the delays and lack of communication have been. The unexpected pause in production has created challenges we never intended for our customers to face, and we sincerely apologize for the impact it had on your order.

We appreciate your past support and want to make this right. If you’d be willing to reach out to our support team directly, we’d be happy to review your order again and work toward a resolution. Your experience matters to us, and we’re grateful for the chance to address your concerns.

Rated 1 out of 5 stars

Just an awful company

I placed an order for two shirts and a sticker to support someone I follow online. This was in February. It is now November, and I still have not received the last shirt in my order. One of them did finally arrive over the summer, and sometime in September the sticker just showed up out of nowhere. I suppose, reading these other reviews, I should be thankful that I got even that!

November 19, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for taking the time to share your experience. We’re sorry to hear about the delay with the final item in your order. That’s certainly not the smooth process we aim to provide.

In some cases, items in multi-product orders can be fulfilled at different times, but waiting this long is unusual and we’d really like to look into it for you. If you can reach out to us at fanhelp@spri.ng
with your order details, we’ll be happy to check the status and work toward a resolution that best fits your needs.

We appreciate your patience and the opportunity to help get this sorted out.

Rated 1 out of 5 stars

SCAM / betray

Ordered a T-Shirt in July 2025
Now we have mid November 2025 and nothinghappened.

It's a scam

July 3, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for sharing your feedback. We’re sorry to hear about the delay you’ve experienced. While some orders have recently taken longer than usual to process, we’d be happy to take a closer look at this for you.

Please reach out to us at fanhelp@spri.ng
with your order details, and we’ll gladly provide an updated status and work on a resolution that best fits your needs. We appreciate your patience and the chance to make this right.

Rated 1 out of 5 stars

I regret ever ordering anything from…

I regret ever ordering anything from them. Placed an order and my credit card was charged almost 2 months ago. Hasn’t shipped yet. Contacted customer service inquiring about the status of my order and was told sorry, they’re having delays… no shipping date estimate provided. I suspect this is a scam. Will file a claim with my bank soon.

November 10, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re very sorry for the delay and understand your frustration. Please know this is not a scam. Some orders have experienced unexpected production delays.

If you can reach out to us at fanhelp@spri.ng with your order number, we’ll review the details and provide an update right away. We truly appreciate your patience and understanding as we work to resolve this.

Rated 1 out of 5 stars

Can’t cancel, no delivery, no clarity

My T-shirt was supposed to arrive more than two weeks ago, but support says they can’t tell when it will be made. They also told me they can’t cancel my order or refund me because the status is “in production.” However, I just checked and saw that they marked it as “in production” the day after I placed the order. I believe they do this on purpose so customers can’t cancel their orders — while not actually making anything. After reading the reviews here, I doubt they’ll send me anything. I’m very disappointed.

September 30, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re very sorry to hear about your experience and completely understand your frustration with the delay.Please know this is not intentional, and we’re actively working to get all delayed orders fulfilled as quickly as possible.

We would like to take a closer look at your order and help provide a resolution. Please reach out to our support team at fanhelp@spri.ng with your order details, and we’ll be happy to review your case directly.

We truly appreciate your patience and understanding during this time.

Rated 1 out of 5 stars

Haven't received my order in months

I ordered three shirts months ago, and before I paid for the order, the estimated delivery date was less than 2 weeks away (and that was the highest length of time in the estimated date range). It has been months and I have not received it. I had to search to find a way to get in touch with actual humans there to share my problem, and when I finally did get to email them, it stated I would get a response within 24 hours. It took two emails to finally get a response from them weeks later. The reply did appear to be from an actual human, but all they did was apologize for the frustration and state they had no estimation of when I would receive the order and claimed they would update me when they could. I'm not fully convinced I will ever receive the order, and even if I do, waiting this long for a simple order is absurd.

Update 1: Do not be fooled by the company quickly responding to Trust Pilot reviews and telling the reviewer to contact them for help. The email they sent me after I reached out again after they replied to this review provided no help at all and continued to say they could not provide any timeline at all. I am not one for leaving negative reviews at all usually but this company deserves every negative review it gets.

Update 2: I eventually emailed and requested a refund if they could not give me an expected date of delivery. The first email was met with absolutely no mention of a refund, just another apology. However, when I emailed back saying I would take further action if not given a refund, I did eventually (not extremely promptly) get a refund. I am disappointed I won't be getting what I ordered, but I was no longer willing to pay a company that could not guarantee I would ever even receive what I ordered.

July 19, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We appreciate you bringing this to our attention and we apologize for any frustration with your order experience. This definitely isn’t the experience we want for our customers.

Please reach out to our support team at fanhelp@spri.ng with your order details so they can review the status and provide an updated timeline.

Thank you for your patience while we work to make this right.

Rated 1 out of 5 stars

Broken analytics

Broken analytics, no customer support, custom domain name must be purchased from them or paid to them to connect one you already own, but it still shows sometimes as "...creator - spring ....com", and this issue isn't solved for years... Don't use this company.

October 25, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re sorry to hear about the trouble you’ve experienced with your account and truly appreciate you taking the time to share this feedback. We’d like to take a closer look and help resolve these issues for you.

When you have a moment, please reach out to our team at creatorhelp@spri.ng
with your account information and screenshots of the errors you’re encountering so we can investigate and provide a resolution accordingly.

Thank you for bringing this to our attention. We want to make sure this gets addressed properly.

Rated 1 out of 5 stars

No Merch for Customers, No Payout for Creators

This company is still accepting payments from people ordering merchandise, and from creators who register domains for their shops through them, but the merchandise doesn't show up, and the creators don't receive their promised payout. I requested my payout on Sept 4, haven't received it and am getting the run around in emails. I contacted the BBB, and the company isn't responding to their requests for resolution either. This seems fraudulent. Creators and customers should stay away.

This reply below is bunk. It's exactly what they will say if you email them.

October 20, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re sorry to hear about your experience and understand how frustrating this must be. Our team would like to review your account and provide an update on your payout request. Please reach out to creatorhelp@spri.ng with your creator email and any order number so we can look into this further and assist you directly.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

CREATORS: DO NOT USE. Over $8k I'm owed that they won't pay.

I'm a creator who sold merchandise on Teespring for several years. At first there was no problem but with more and more customers reporting long delivery times or orders going missing (the issues seemed to begin after Amaze bought the company), I decided to withdraw my earnings (over $8.3k) and leave. I requested the payout on 14 August and have had nothing. Payouts are supposed to be processed within the month, but it still says 'We're processing it now!' I've emailed support about six times and got stonewalled each time. Apparently the issue is 'with the financial team'. You don't have to look far online to find many other creators who aren't able to get their money. It's awful. If you're a creator thinking of using Teespring or any other Amaze platform, don't do it.

August 14, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We completely understand how frustrating and stressful this situation must be, and we sincerely apologize for the delays you’ve experienced with your payout. We take creator concerns very seriously and want to make sure your issue is addressed as quickly as possible.

Please reach out directly to our team at creatorhelp@spri.ng who can review your account and assist with your payout. We truly appreciate your patience and feedback as we work to improve our processes and support for creators.

Rated 1 out of 5 stars

I requested pay out and Spring refuses…

I requested pay out and Spring refuses to pay me out. At first they lied about a transaction issue (which couldn't be the case because these sales were years old) and once I caught them, they just keep saying there's no timeline for payment.

It seems this issue is widespread, that many creators are not getting paid and purchases are not getting products.

September 9, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We deeply apologize for the frustration and concern this has caused. To help resolve payout or account-related issues, please reach out directly to our team at creatorhelp@spri.ng they’ll be able to review your account and provide assistance.

We appreciate your patience and feedback as we work to address these concerns.

Rated 1 out of 5 stars

Delays and missing items

Months of delays before one item finally shipped (over a month past the original estimated date). When I reached out to get updates all I got was a canned reply with links to track my orders. Still waiting for my second item, been showing as in production since 27 July.

October 12, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

Thank you for your feedback and we’re very sorry for the delays and understand how frustrating this has been. Due to an unexpected backlog, some orders have taken longer than anticipated, and we apologize for the lack of personalized updates in your case.

For an updated status on your order, please reach out to our support team at fanhelp@spri.ng
we'll be happy to assist you directly. We appreciate your patience during this time.

Rated 1 out of 5 stars

Total scam

Total scam. Ordered in April, they strung me along for months saying that they were struggling with a backlog from January (LOL). Eventually they just stopped replying to my emails. I was able to do a chargeback with PayPal, and have reached out to creators who are still using them to let them know that they should change sites. If you’re waiting on an order, do yourself a favour and just ask your bank or PayPal for a refund right now, don’t let them run the clock out. It’s also scary because they used to let creators donate their profits from sales to charity, and you’ve really got to wonder whether they ever did that.

Edit: I see that TeeSpring has responded to this review with regards to fulfilment. I question why they are able to reply to a review like this, but not to all of the sellers saying that they were refused payouts, that Spring refuses to allow them to remove their stores, and queries about whether the payouts which were supposedly donated to charity ever reached those charities?

April 30, 2025
Unprompted review
spri.ng logo

Reply from spri.ng

We’re truly sorry to hear about your experience and completely understand your frustration. Earlier this year, we faced unexpected production delays that unfortunately affected many orders, and we sincerely apologize for the lack of communication during that time.

We’ve since made significant improvements to our fulfillment process and support response times to ensure this doesn’t happen again. While we regret that your experience fell short of expectations, we appreciate your feedback as it helps us continue to do better.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look