Stay Away!!!! Charged £199.00 for a call out , Machine breaks down same fault one month later, Outside guarantee, Secretly set up direct debit without my Knowledge or authorisation, !
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... See more
Company replied
Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... See more
Company replied
Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... See more
Company replied
Company details
About Spring
Written by the company
Hi we're Spring! We’re changing the way the world consumes tech.
We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.
We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).
Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk
Contact info
8 Legacy House, SE153NL, London, United Kingdom
- hello@spring.co.uk
- spring.co.uk
4.2
Great
599 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very speedy service
A very speedy service. Packaging they send is very good.
January 29, 2024
Unprompted review
Reply from Spring
Thank you 😁
Great service!
After music magpie reduced the value by £200 due to damage that wasn’t there, spring paid the full value quoted. Padded envelope was great. Money hit the bank within 10 mins of agreeing the price and requesting the transfer
January 24, 2024
Reply from Spring
Thank you for the great review - it's good to get one up on one of our competitors 😁
Fantastic service
Fantastic service. Received pouch on Saturday. Posted my phone on Tuesday, received full valuation payment on Wednesday.
January 24, 2024
Reply from Spring
Thank you for the fantastic review 💚
Waste of time
Waste of time, offer you a price then take off money for things they say they accept, £84 they took off for 1 small scratch on the screen, they claimed it was a deep scratch when even on the photo you can see it’s not a deep scratch
January 24, 2024
Reply from Spring
As you've already discussed this with our CS team we'll have to agree to disagree on the facts about the scratching and photos.
We would have happily returned the phone for free to you. And we offered this multiple times when we explained we couldn't increase the offer to the initial value or the other figure you asked for due to the cosmetic condition. Although I'm very sorry you remain unhappy with the payment, I can see you chose to accept it instead and have withdrawn the funds.
Excellent experience
Excellent experience. Quick easy and if you provide accurate info you receive the value agreed. Which was 4 x webuyanyphone
January 23, 2024
Unprompted review
Reply from Spring
Not all heroes wear capes and you're our hero - thank you so much Sian!
Massively reduced valuation based on…
Massively reduced valuation based on small imperfections. Everything working perfectly but a nearly half the valuation taken off.
Happy to see a response from Spring and confirm that i did accept the reduced valuation based on the fact i couldnt be bothered with then recycling the product again and going through the royal mail twice was not going to help the condition of the phone.
In my instance i sold 2 iphone 13s initially valued at £287. The screens were both original with no cracks in at all. Both front and back. There were a couple of scuffs on the side panels. I believe this is to be expected with phones of this age and for imperfections of this size i would have anticipated deductions of maybe 20 or 30 pounds per handset. Not between 83 and 120.
Cant fault the process but people should be aware that unless the phone is immaculate you may not get your full valuation.
January 23, 2024
Reply from Spring
Unfortunately both phones had more than the declared minor wear. One was in better condition than the other and so the two prices paid were different. I understand you may have been unhappy with the 41% reduction for one of the phone but we do offer free returns. I can see you chose to accept the offers for both of them and have withdrawn the funds.
A fantastic little business
A fantastic little business, great service, fast with great prices, even if you have a problem with your phone like i had last weekend nothing is too much trouble. I cannot recommend these guys highly enough, keep up the great work chaps.
M
January 20, 2024
Unprompted review
Reply from Spring
Thank you so much Martin 😁
Reply from Spring
Unfortunately there were a few issues with the condition of the iPhone 11. The screen had been replaced at some point but it was not sitting properly inside the housing. It also had discolouration (white spot). On the back there were moderate scratches and the frame had multiple dents. Hopefully you could see this detailed in the items tech report in your Spring account.
The initial value was based on the phone being in good condition (meaning minor wear) but unfortunately it has more wear than expected so the price had to be reduced.
We do always offer free returns but I can see you chose to accept the new value and withdrew the money yesterday.
Initial offer is higher than final offer
January 22, 2024
Reply from Spring
I can see there was a difference in your case as the condition of the phone was different to the declared condition.
I can see you've chosen to accept the new offer and you've withdrawn the money.
Great service and very quick
Great service and very quick. Money paid over instantly. Will use again
January 22, 2024
Unprompted review
Reply from Spring
Thank you
Delighted with their super fast…
Delighted with their super fast turnaround and reasonable offer for my new iPhone! Also really liked the sustainable, reusable envelopes they use to collect your iPhone! Very impressed!
January 19, 2024
Reply from Spring
We're delighted with your review - thank you
Great experience
Fast efficient service, easy to deal with and great communication
January 19, 2024
Unprompted review
Reply from Spring
Thank you Lisa
Great company
Great company . Easy to use free postal labels . Money paid in same day . Would use again.
January 18, 2024
Reply from Spring
Thank you Rach
Perfect
All packaging provided free of charge, delivered to my house and sent. Paid literally the same price as quoted 2 days after sent. Great service all around.
January 12, 2024
Reply from Spring
Perfect review - thank you
Lack of clarity on 0 funds
I think, because I'm not clear as a first time user that a 0 balance should receive a clearer explanation....not just the standard response....your funds are available. As I am now sat here wondering 'what has (not) happened. Just some feedback for you.
January 17, 2024
Reply from Spring
Thanks for the feedback. The email "It's payday (or pat yourself on the back day)" is sent if you receive money or not. We've tried to cover both bases but sorry if it caused any confusion.
You should be able to see the full tech report for the phone by clicking into it in your Spring account. This would show the reasons we couldn't pay for the item.
The reasons were that phone you sent was a slightly different model to the one declared (it was a Huawei, P smart 2019 64GB which is not an item we accept as it's not listed on our website). It was also quite damaged and so we weren't able to pay for it but we will responsibly recycle it for you.
A shocking reduction in value!
A shocking reduction in value from the website quote when the phone is immaculate. £217 to reel me in and £128 offered. 'Some signs of use' does not equate to this reduction which passed all functional tests no problem. This is the phone recycling business model though.
On a positive, the process was very easy, packaging very good and quick turnaround and payment.
Sour taste with the huge reduction though. Will sell privately next time.
Edit following reply: there were no dents or scuffs shown in the photos I sent along with the phone. As mentioned earlier, this is the phone recycling business model in that an opinion that can justify a reduced value will trump the opinion of the customer.
I can do without the hassle and thought a verified review would be more useful to someone else who may be considering recycling their handset with Spring.
January 16, 2024
Reply from Spring
Thank you for the nice feedback on the packaging and the quick turnaround.
Unfortunately the reduction in price was because the phone was declared as only having minor signs of use but we found dents and scuffs on the frame (which are small but are visible in your pics), a scratch on the back camera glass and moderate scratches on the screen. You are right that the functional tests passed but the cosmetic damage in this case was the issue.
We do offer fast and free returns (in just one click). We would have happily returned this for you so you could try to sell it privately, but I can see you chose to accept the offer and have withdrawn the money instead.
AMAZING
The whole experience from beginning to end was excellent. The packaging to send the phone was such good quality and came quickly. The sale was processed on the same day they received it and above all, offered a great value for the phone. More people should know about Spring!! Will definitely be coming back.
January 15, 2024
Unprompted review
Reply from Spring
Thank you for this amazing review!
Fantastic experience from start to…
Fantastic experience from start to finish, the package to return the phone felt secure and would keep my phone from being damaged. Once receive the response was very quick and payment was receive same day once transfer submitted. Brilliant
January 12, 2024
Unprompted review
Reply from Spring
Thank you Matthew 😁
Quick and easy and they even use…
Quick and easy and they even use recyclable packaging!
January 11, 2024
Reply from Spring
Thank you 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.