I placed an order for copier paper, but due to a shipment error, the order was only partly delivered. In life, it's not about the problem, but how it is managed and the solution arrived at. Suzanne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item I ordered was not as described, but was an item directly from the distributor, so it was not the company's fault. They promptly worked with the distributor to get the item picked up for retu... See more
I was missing a letter from a new set of alphabet pebbles. I contacted customer service and received a prompt response. They were incredibly helpful and quickly resolved the issue within a week. I rec... See more
Company replied
The parcel was well wrapped and arrived earlier than expected. I was so pleased to find the soap flakes online and they are fragrance free which is essential for me with my allergies.
Company replied
Company details
About Springboard Supplies
Written by the company
Shop with Confidence – Our Customer Satisfaction Guarantee
Trusted by thousands of educators – we guarantee quality, service, and support on every order.
At Springboard, we know that teachers and nursery staff need dependable resources they can count on. That’s why we offer our Springboard Guarantee to give you complete peace of mind when ordering. We aim to dispatch all orders promptly and keep you informed throughout. Our products are handpicked and quality tested to ensure they meet the demands of real learning environments. If anything isn’t quite right, we’ll resolve it without delay or fuss. Our friendly team is here to help with product advice, order queries, and anything in between. We’re proud to support thousands of primary schools and nurseries across the UK with supplies that teachers can trust.
Contact info
Unit 3 Glen Trading Estate, Wellyhole Street, OL4 3BF, Oldham, United Kingdom
- 0330 128 1314
- support@springboardsupplies.co.uk
- springboardsupplies.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
web site easy to use
web site easy to use, very completive price much better than other well known company. Product was delivered on time and found to be good quality.
June 28, 2024
Great customer service
Our items came a little short in numbers, it was quickly rectified and a replacement sent with no charge.
June 26, 2024
Easy ordering, good price, quick delivery, quality products
Easy ordering & paying. Good price. Quick delivery. Quality products.
June 11, 2024
The children I cared for absolutely…
The children I cared for absolutely loved it washing their baby dolls and pretending it was snow on the playhouse. Quick delivery too thank you would definitely recommend.
May 30, 2024
Great Didi cars at a great price
Great Didi cars at a great price. Brilliant communication from the team when certain colours were not in stock. Super speedy delivery. What’s not to like!
May 14, 2024
Have not received my item
May 7, 2024
Reply from Springboard Supplies
Dear Sioned,
Thank you for taking the time to leave a review, I'm sorry to hear that your item was delayed.
I've checked the tracking and it appears to have been stuck with Royal Mail but has now been delivered.
Please accept our apologies for any inconvenience caused by this delay - we will feedback to the courier.
If you have any further queries, please do not hesitate to contact us so we can assist you further.
Many thanks,
Customer Services
Great service
May 7, 2024
Quick to order and fast delivery
April 18, 2024
Pro-Design Copier
I brought Pro-Design Copier - 160gsm - A4. I used it to print my Zines for one of my university projects and it’s went amazing. Definitely recommend it to print for posters, cards, magazines etc
April 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.