Spring Box London Reviews 156

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their polite and respectful demeanor during installations and deliveries. The service provided is frequently described as outstanding, with many appreciating the careful attention to detail and the stress-free process, even with challenging tasks like heavy furniture or missing parts. Reviewers also consistently commend the delivery service for its punctuality and speed, noting that teams arrive on time and complete tasks efficiently while handling goods with great care. Many people express their intention to continue working with the company, citing their reliability and the exceptional support provided for various furniture and moving needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently report positive experiences with the service, highlighting the team's professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, very helpful and on time. Dan, Szabi, Ljuby, Alex, Peter and Tristan helped us install our project and were very quick and efficient and made our lives much easier by answering qu... See more

Rated 5 out of 5 stars

Spring Box were fabulous. Friendly, helpful and extremely professional, they delivered and installed a very heavy marble table quickly and with great skill. Big thanks to the team: Dan, Peter, Szabi,... See more

Rated 5 out of 5 stars

Dan and Ljubi were exceptional. They arrived on time, waited patiently for my arrival, and went above and beyond to support the installation. They handled every product with great care and professiona... See more

Rated 5 out of 5 stars

Springbox delivered an absolutely outstanding service from start to finish. We’ve worked with them in the past, and once again they handled multiple furniture trips to our property with extreme ca... See more


Company details

  1. Interior Construction Contractor
  2. Delivery Service
  3. Interior Fitting Contractor
  4. Shipping Company
  5. Storage Facility

Written by the company

FF&E Installations Experts. We specialise in storing, delivering and installing furniture for interior designers and furniture companies. We offer a one stop shop service for everything FF&E with 100% accountability for our work or your money back. We are based in London and use a modern tech to keep our clients u to date on all their goods that we receive for them. Our furniture installations team are highly skilled professionals who come recommended by many client’s base in the DCCH. We offer services such as: receiving, storage, deliveries, furniture assembly, removal of packaging, hanging wall art and mirrors, fixing headboards, installing big and heavy furniture, supply electricians, quality checking, live inventory management and accountable service that’s backed up with customer satisfaction. Our three main sectors we service are to interior designers, furniture companies and kitchen companies. We also provide services such as residential storage and house removals for existing and previous customers. We’ll take delivery of the items at our warehouse, track all items in our live inventory (which you have access to in real-time), check for quality and send you photographic evidence of anything that’s damaged. Then we’ll pack everything up safely for storage where it’s fully protected by 24-hour alarm systems and CCTV monitoring. When you’re installing your project, we’ll deliver all items to you, assemble any furniture, put up artwork and offer a full white glove service. Our FF&E solution means that anytime you have a big project on we can handle everything on your behalf keeping you updated along the way with simple automation tools we share with you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent service!

I had an excellent experience with spring box. Process was seamless and professional. The team was punctual, courteous and incredibly efficient on the installation. I highly recommend their services to anyone looking for reliable and professional storage and installation service.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and reliable

We have worked with the Spring Box team for several years and they are a joy to have on site, very considerate and courteous, and always go the extra mile. Could not recommend them enough!

April 18, 2024
Rated 5 out of 5 stars

Highly Recommended

We are a London based Interior Design Studio and have worked with SpringBox for quite some time now.
We always find Head Office to be super responsive and efficient, and the install teams are always professional, and respective of all clients and their homes, treating all deliveries with the upmost care.

December 6, 2023
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Everything from start to finish was seamless. Very professional delivery team, the delivery arrived on time, the delivery team were extremely polite, helpful and professional. This company is the best company I have used by far

October 16, 2023
Rated 5 out of 5 stars

Springbox were recommended to me and I…

Springbox were recommended to me and I found them friendly, efficient and helpful. Particular shoutout for Chelsey who helped manage tight time slots for pickup and delivery. And the delivery guys who be trusted to treat goods with respect and care. Worth every penny.
Catti - Lelievre

September 27, 2023
Rated 5 out of 5 stars

Helpful, professional and efficient installations and delivery.

Needed a company to deliver and build a sideboard and dining table for our client’s son in his new London apartment. Springbox were recommended to us by a supplier. Katy organised everything quickly and efficiently and understood exactly what we needed. Springbox were even able to hang artwork for us, which was fine beautifully and without fuss.

Highly recommended and I will be using their service again.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Extensive experience & can-do attitude

Great team that was willing to get stuck into any and all tasks. They had experience doing everything thrown their way, so added a lot of value in knowing the most efficient & effective ways to do them. Will definitely bring the team in for my next big project install!

June 27, 2023
Rated 5 out of 5 stars

Fantastic service all round!

Fantastic service all round!!
I couldn’t recommend highly enough from start to finish. Job entailed receiving a consignment of furniture and dressing items for an interiors job for a 7 room Harley Street Clinic. Receiving delivery and then delivering and installing the complete job. It was a full days work, the guys on the day were professional yet friendly and personable, they did everything to precision and with a smile, unpacking around 100 boxes, positioning pieces of furniture, hanging artwork mirrors and various wall hanging pieces. Attention to detail was obvious, and willingness to go above and beyond.
Great team and a great job done without one single hitch! Would highly recommend as a first class service!! Thanks Springbox, I look forward to working with you again. :)

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Calm and skilful installation

Very impressed with the care that Szabi & Barna from Spring Box took when delivering two very tall units through a tight space for my recent project install. Their skill and calm attitude was exactly what was needed.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

We are happy to share our review

We are thrilled to share our exceptional experience with Spring Box London, the delivery service we have been using. Their services have consistently exceeded our expectations and left us extremely satisfied.

Right from the start, our interactions with Spring Box London have been seamless and efficient. Katy and Kyle are doing an excellent job, and their great team provide the best service to our clients.

Their delivery process is prompt and reliable! Spring Box London's commitment to customer satisfaction is commendable, as they consistently go above and beyond to ensure a smooth and enjoyable experience.

Their dedication to excellence, attention to detail, and exceptional customer service make them an outstanding partner for our delivery needs.

Thank you, Spring Box London, for consistently exceeding our expectations and for your role in enhancing our customers' experience. We eagerly look forward to continuing our partnerships!

June 1, 2023
Rated 5 out of 5 stars

Highly Recommended

We used Springbox for packing, removals, and storage, and I'm incredibly satisfied with the service. Not only was Springbox's quote significantly lower than other London companies, but customer service was responsive, and the three gents who helped us move were friendly and helpful throughout - even down to advising us on what could be done to reduce the amount of storage containers we'd need. I'll be using the company again, and recommending others do so too.

October 11, 2022
Unprompted review
Rated 1 out of 5 stars

For the last two weeks I've been trying…

For the last two weeks I've been trying to use storage services provided by this company while being constantly 'dodged' by the customer support team. After a fair amount of calls (6) and emails (3), I didn't get any paperwork to confirm that a storage is booked and that the team is ready to accept the upcoming shipment. Everything has been confirmed only over the phone and given the amount and value of the shipment, there is no way I can trust the company without a proper written confirmation. What was consistently suggested by Springbox employees over the phone: 'just send it to us, we will receive your shipment'.

At the end, I was urged to look for another storing solution last minute and pay huge amending fees to transportation company for changing our destination address. Despite all the positive feedback I saw on Google Maps, I personally do not recommend using services of this company.

Consider avoiding the company if you don't want to spend hours on the phone or writing dozens of emails.

September 28, 2022
Unprompted review
Spring Box London logo

Reply from Spring Box London

Hi Dima, I am sorry that you feel this way. We had sent you a quote two days ago so it comes as a shock to see you so unhappy. We do however take accountability for all your concerns expressed in this review and I will make sure we do everything we can to see how we can do things better.

Rated 5 out of 5 stars

Professional, friendly and one of the best

Kyle and his team have been amazing for our recent move. They were flexible with last minute changes / additions and came prepared with extra boxes and tapes. We felt very comfortable for his team to move our items by themselves and they always kept us up to date. The team was pleasant, courteous and friendly from quoting to the end. It is by far one of the best experiences we’ve had with a removal company. I would highly recommend them!

August 24, 2022
Rated 5 out of 5 stars

Spring Box were excellent

Spring Box were excellent, I would highly recommend then. They arrived within the slot they suggested and took what was a very tricky job in their stride. They took furniture apart where needed without fuss or hesitation and were extremely professional throughout.

May 30, 2022

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