Spring Box London Reviews 156

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their polite and respectful demeanor during installations and deliveries. The service provided is frequently described as outstanding, with many appreciating the careful attention to detail and the stress-free process, even with challenging tasks like heavy furniture or missing parts. Reviewers also consistently commend the delivery service for its punctuality and speed, noting that teams arrive on time and complete tasks efficiently while handling goods with great care. Many people express their intention to continue working with the company, citing their reliability and the exceptional support provided for various furniture and moving needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently report positive experiences with the service, highlighting the team's professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, very helpful and on time. Dan, Szabi, Ljuby, Alex, Peter and Tristan helped us install our project and were very quick and efficient and made our lives much easier by answering qu... See more

Rated 5 out of 5 stars

Spring Box were fabulous. Friendly, helpful and extremely professional, they delivered and installed a very heavy marble table quickly and with great skill. Big thanks to the team: Dan, Peter, Szabi,... See more

Rated 5 out of 5 stars

Dan and Ljubi were exceptional. They arrived on time, waited patiently for my arrival, and went above and beyond to support the installation. They handled every product with great care and professiona... See more

Rated 5 out of 5 stars

Springbox delivered an absolutely outstanding service from start to finish. We’ve worked with them in the past, and once again they handled multiple furniture trips to our property with extreme ca... See more


Company details

  1. Interior Construction Contractor
  2. Delivery Service
  3. Interior Fitting Contractor
  4. Shipping Company
  5. Storage Facility

Written by the company

FF&E Installations Experts. We specialise in storing, delivering and installing furniture for interior designers and furniture companies. We offer a one stop shop service for everything FF&E with 100% accountability for our work or your money back. We are based in London and use a modern tech to keep our clients u to date on all their goods that we receive for them. Our furniture installations team are highly skilled professionals who come recommended by many client’s base in the DCCH. We offer services such as: receiving, storage, deliveries, furniture assembly, removal of packaging, hanging wall art and mirrors, fixing headboards, installing big and heavy furniture, supply electricians, quality checking, live inventory management and accountable service that’s backed up with customer satisfaction. Our three main sectors we service are to interior designers, furniture companies and kitchen companies. We also provide services such as residential storage and house removals for existing and previous customers. We’ll take delivery of the items at our warehouse, track all items in our live inventory (which you have access to in real-time), check for quality and send you photographic evidence of anything that’s damaged. Then we’ll pack everything up safely for storage where it’s fully protected by 24-hour alarm systems and CCTV monitoring. When you’re installing your project, we’ll deliver all items to you, assemble any furniture, put up artwork and offer a full white glove service. Our FF&E solution means that anytime you have a big project on we can handle everything on your behalf keeping you updated along the way with simple automation tools we share with you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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Rated 5 out of 5 stars

Highly recommend Spring Box for…

Highly recommend Spring Box for travelers! They made my life much easier! With the same day notice, they came and packed all my stuff, moved them to their truck, transported them to their storage, and kept them for two years with reasonable charges. The staff are super friendly and responsive. Highly recommended!

April 5, 2022
Spring Box London logo

Reply from Spring Box London

Hello Jing.
We wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

What a great team from the first phone…

What a great team from the first phone call to the end
Really hard working nothing was to much trouble everything went super smoothly
Great team great attitude
Second time we have used them and both times have been fantastic
I would highly recommend Spring Box

April 1, 2022
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Reply from Spring Box London

Hello Savvas.
Thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team not only for your first move but also the second house move too. We will pass on your kind words to our great team so that they may keep doing the amazing jobs they do!
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

So nice we've used them twice.

We were so impressed by Spring Box 3 years ago when they initially helped our family move house that it was a no brainer to use them again for our recent house move.

Glad we did! Again, Tucker and his team were great from start to finish. Everything was handled with extreme care including artwork, vinyl collection, a massive 3m x 2m mirror (only 5mm thin) as well as a bunch of audio equipment and electronics.

I can't recommend Spring Box enough. Keep up the good work okes!

April 1, 2022
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Reply from Spring Box London

Hello Kevin.
Thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team not only for your first move but also the second house move. We will pass on your kind words to our great team so that they may keep doing the amazing jobs they do!
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Spring Box Deliver

Spring Box Deliver
delicate items and big furniture it seems no problem .
always 100%

March 30, 2022
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Reply from Spring Box London

Hello Philip.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our teams. We understand it is exciting time for clients when receiving their amazing orders which is why we always aim that the delivery experience is nothing short of a great service provide by our expert teams.
It is very much appreciated.
Thank you

Rated 4 out of 5 stars

Efficient service and no issues with us…

Efficient service and no issues with us keeping hanging boxes over a weekend as we were moving in somewhere with no storage

February 22, 2022
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Reply from Spring Box London

Hello Phil.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
Glad the hanging boxes were able to help.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Superb removal team

Superb removal team. I got 6 quotes all with video surveys and from start to finish Spring Box were excellent. Not only were the team who did the packing and removal excellent at what they did, they were all lovely guys. A stressful time was actually made enjoyable as they were so friendly and made everything easy for us. Would recommend to anyone moving.

February 15, 2022
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Reply from Spring Box London

Hello!
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with our service and that we were able to take the stress out of moving for you.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish, and a lovely team to have around us during such a stressful couple of days. Highly recommended

February 9, 2022
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Reply from Spring Box London

Hello Paul.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with our service and that we were able to take the stress out of moving for you.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Highly recommended ethical and trustworthy

I highly recommend Springbox. They were trustworthy, booked me into a time slot of my choice easily. Very ethical company - the job took longer to complete than initially thought, and I wasn’t given a further charge. I am going to book Springbox for my next move. Great team, thank you Kyle!

December 1, 2021
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Reply from Spring Box London

Hello Sui.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

This is the second time we've used…

This is the second time we've used Spring Box in the past 14 months and have been so impressed with the quality of service both times.
The team (Led by Don) were always polite, punctual and professional and came through to pack day 1 with no issues.
The move on day 2 was a breeze and completely stress free. Don and the team were excellent and extremely efficient in getting all completed in good time.
We hope to not have to move again but if we do then the only firm we will use is Springbox.
Thanks guys

November 30, 2021
Unprompted review
Spring Box London logo

Reply from Spring Box London

Hello Rob.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with our service and that we were able to take the stress out of moving for you.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

as a company we decided to out source…

as a company we decided to out source our delivery service to springbox, they have been most accommodating with our needs and always there for us no matter how big or small the job is. they complete our deliveries to a standard that we have set and our clients deserve. it is a pleasure working with them and for our continuing relationship

October 28, 2021
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Reply from Spring Box London

Hello KCA.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our teams. We understand it is exciting time for clients when receiving their amazing orders which is why we always aim that the delivery experience is nothing short of a great service provide by our expert teams.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Spring Box are brilliant

Don and the guys far exceeded our expectations. They were, punctual, friendly, and went above and beyond. They all had a proactive approach to problem solving. I’m really happy we chose Spring Box and wouldn’t hesitate to recommend them.

October 28, 2021
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Reply from Spring Box London

Hello Stephen.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with our service and that we were able to take the stress out of moving for you.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Springbox sprung into action

Needed a last minute move of an awkward and heavy item, they managed to fit me in on very short notice and went out of their way to get it collected and delivered safely. Friendly bunch of guys willing to go the extra mile - Couldn’t recommend them enough!

October 16, 2021
Spring Box London logo

Reply from Spring Box London

Hello Martin.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Spring Box

Spring box is the perfect removals company for any type of move or installation.
The have a great professional team that knows how to carry and care about delicate items. This why why we use them for our all business needs.

October 14, 2021
Spring Box London logo

Reply from Spring Box London

Hello Turkesh .
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our teams. We understand it is exciting time for clients when receiving their amazing orders which is why we always aim that the delivery experience is nothing short of a great service provide by our expert teams.
It is very much appreciated.
Thank you

Rated 5 out of 5 stars

Working with Spring Box since nearly 3…

Working with Spring Box since nearly 3 years now. Kyle and the team are always helpful and always try to find solutions and to meet the requested delivery date, even on a last minute service! An amazing professional team who knows how to deal with delicate luxury furniture!

October 14, 2021
Spring Box London logo

Reply from Spring Box London

Hello Chiara .
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our teams. We understand it is exciting time for clients when receiving their amazing orders which is why we always aim that the delivery experience is nothing short of a great service provide by our expert teams.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

The team arrived earlier than expected…

The team arrived earlier than expected which was absolutely fine with us, the sooner we could move the better.
I have never seen a team work so quickly and efficiently, the 2 bedroom flat with all the furniture apart from the sofa was packed and loaded in just over an hour (a full flatbed full of stuff).
When we arrived at the new house, the team unloaded and took all boxes and/or bags to their appropriate room, with many items up 3 flights. The team even reassembled the two desks and Bed frame. Maybe it is because I’ve not used a removal company before, but I would 100% recommend this team and company.

October 13, 2021
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Reply from Spring Box London

Hello Andy.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

I first met Kyle Tucker in 2019 at a…

I first met Kyle Tucker in 2019 at a property business networking event. His personality is infectious and his passion for his profession is second to none!
Anyone working in any property transaction will appreciate the value of collaborating with 'effective' companies and, as an Independent Agent, I will only introduce 'top draw' companies to my clients, the responsibility on my part is too great to get it wrong!
Throughout theses challenging times, Spring Box has delivered, providing a super bespoke service to all of my sellers. From the full packing and removal, storage, tip trip and International relocation. They always arrived on time with a smile on their faces, nothing was too much bother and, literally, performed as was promised.
I can guarantee all of the above with absolute integrity - I moved from my family home of twenty years in March 2021 - while running my business at a particularly busy and challenging time.
It was the most seamless experience I have ever had. I can not tell you how grateful I am to Kyle and his staff - utterly amazing from start to finish. Super patient, supportive and, always, always with a smile.
Thank you so much to Kyle and the Spring Box team!!
Sharon Hines
Keller Williams.

October 4, 2021
Spring Box London logo

Reply from Spring Box London

Hello Sharon.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team not only for yourself but for all your clients. We can understand that when moving homes can be a very exciting but stressful time and that is why we aim to take the stress out of your moving so that our clients may enjoy their house move experience and have a great start in their new home.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Springbox Movers Are First Rate!

We used Springbox Movers for a house move in August 2021. We booked Springbox to pack our goods and transport them from central London to Surrey.

The service was first rate and great value. The staff who did the move were polite, helpful and went the extra mile to make sure we had a great experience. We would recommend them to anyone who is moving house!

September 25, 2021
Unprompted review
Spring Box London logo

Reply from Spring Box London

Hello Tim.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Always friendly

Always friendly, fair price, and they get the job done well.

September 13, 2021
Spring Box London logo

Reply from Spring Box London

Hello Ashley.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Spring Box we’re absolutely fantastic

Spring Box we’re absolutely fantastic, our whole move was so straightforward and they were so great to deal with. We moved 3 hours outside of London and I’m
9 months pregnant, but Kyle and the whole team made the whole process to stress free. Their team were so polite, efficient and friendly and nothing was too much trouble. They took great care of our belongings and we would definitely use them again for a future move, can’t recommend them more!

September 12, 2021
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Reply from Spring Box London

Hello Eleanor.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with our service and that we were able to take the stress out of moving for you during a very special time.
It is very much appreciated.
Thank you.

Rated 5 out of 5 stars

Exceptional service and…

Exceptional service and professionalism, absolutely nothing was too much trouble for them throughout the entire process.

September 10, 2021
Spring Box London logo

Reply from Spring Box London

Hello.
We are sorry for the late response but just wanted to thank you so much for taking the time to leave us a 5 star rating - We are so happy to hear you enjoyed your experience with us and the service provided by our team.
It is very much appreciated.
Thank you.

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