Springvale Leather Furniture Reviews 

274
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Currently looking to replace my M&S Abbey 2 and 3 seater sofa after 11 years of service.. looking fir similar style and csne across Springvale Leather Furniture. Look to be lovely suites and the range... See more

Rated 5 out of 5 stars

Fantastic friendly service with no pressure as others have mentioned also plenty advice on design, colour, what foam filling to opt for etc. The finished product is a little more expensive but Great... See more

Rated 5 out of 5 stars

The outstanding knowledge of the leather used, building a suite and cleaning instructions of making a suite was very impressive! All the staff were very friendly, polite and helpful. No pressure sales... See more

Rated 5 out of 5 stars

Wow, wow, wow! Just taken delivery of our new 4-piece Edinburgh suite in Legacy Dark Caramel leather. The word "stunning" doesn't do it justice. Quality products and quality service from a local f... See more

Company details

  1. Furniture Store
  2. Living Room Furniture Store

Written by the company

High quality bespoke furniture is what we do best. Our craftsmen and women have a combined experience of over 200 years and we pride ourselves on handcrafting beautiful furniture made to customers exact specifications. All of our furniture can be made in any colour leather or fabric and any of our ranges can be amended in size, style and comfort to ensure we can offer the perfect seating options for all requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(274)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We couldn’t be happier with Springvale

We couldn’t be happier with Springvale: from the moment we entered the showroom till the delivery of our leather sofa, chair and box, the service has been outstanding. Sarah helped us with measurements, suggestions and tips, she even gave us a tour of the factory! Communication through the process has been outstanding and of course the final product is absolutely fantastic. I have no hesitation in recommending Springvale for leather forniture.

November 22, 2020
Unprompted review
Rated 5 out of 5 stars

Bespoke furniture in 7 weeks

From initial visit to showroom to delivery it was a pleasure to deal with this family run business. One week after delivery we are still thrilled with our bespoke furniture. We would be happy to recommend this company.

November 12, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful bespoke furniture.

We have purchased two beautiful 2 seater settees from Springvale Leather. The settees are reversible, and the leather and fabric both feel gorgeous.
The furniture oozes quality and comfort.
We decided, after delivery, that we wanted to make a couple of alterations to our original choices. These were completed with no fuss. It seemed that nothing was too much trouble, and the after- sales service has been superb.
We would like to thank all the staff at Springvale Leather for the help and advice we received from the moment we first went into the showroom.
I highly recommend this family firm.

November 1, 2020
Unprompted review
Rated 5 out of 5 stars

An excellent unique company to deal with .

An excellent company to deal with both service products and delivery . Very helpful, informative not pushy sales assistant .So impressed we could have a bespoke product made to suit us exactly sofas made higher and seats more depth as we are tall .Asked us back to look at sofas to adjust them to what we wanted before delivery . Such good quality .

October 21, 2020
Unprompted review
Rated 5 out of 5 stars

New settee and chair and Slipper box

Thank you to all the people at Springdale leather for my new settee and chair and slipper box. They accommodated our special requests and we are really pleased with it. The samples we were given to take home made it really easy to choose the right colour and it’s perfect.

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

QUALITY!

We purchased furniture from Springvale over 17 years ago and it still looks fantastic. We had cream leather which has been subjected to kids and grandchildren so well used. Recently we arranged with Springvale to collect both settees and all the cushion. The framework was stripped down and checked and all the cushions were re-filled. When they delivered them back they were just like new. So Springvale furniture is not just for Christmas its for life. Can not recommend they highly enough. Along with the settees we bought Springvale made us bespoke stools with storage space. Wonderful company to deal with and fabulous quality furniture.

Peter & Melanie Lancashire

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Over the moon

I have just received 2 sofas and could not have got any better I'm over the moon with them every one comments how nice they look service was fantastic they delivered free all the way to sunderland would definitely use this company again a big thank you c Reynolds

August 30, 2020
Unprompted review
Rated 5 out of 5 stars

It's a little gem

So glad we found this company to buy our sofas from. We felt so comfortable looking around the showroom and were treated like one of the family. Attention to detail is certainly applied to their sofas and the quality is fabulous. We are so in love with our new sofas; the style, fabric, comfort and look. You can feel and see they are well made and will last a very long time. Delivery was just the same - very friendly but professional too. We were given information on how to clean and treat the sofas and we cannot thank you all enough for what you have produced. We are telling everyone we know about your company as it's a little gem. Thank you! Diane and Iain

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Comfort and firmness at just the right height.

Service at Springvale Leather Furniture is excellent; very personal and helpful. The choice of different sizes and styles, together with many different types of leather (not to mention different colours!) was quite extensive.

As a Christian family business, integrity and attention to detail are all you would expect.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

I would like to say that my recent purchase from springvale has been a most pleasurable and uplifting experience. The staff (sarah) was so easy to deal with and nothing was too much trouble. The furniture itself is just as discussed and of exceptional quality. The delivery was just as discussed and great care was taken. Overall it has been a really good and easy process. Thanks to all Chris and Elaine

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Springvale 2 2 seater settees

From walking through the door, we were made to feel that we were the only customer in the whole world. Excellent communication skills, from the whole team. We decided after the settees had been delivered, that we could do with a little extra height. Not a problem, extra large feet were sourced and sprayed In our colour. All at no extra charge. Springvale go the extra mile, We would recommend them to anyone.
Many thanks John and Margaret Spick. Rossendale.

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful handmade furniture, great customer service

Springvale made us exactly what we wanted, even when that was mostly one sofa with the arms from a different model! They are comfy, look perfect and handmade by a local company. They arrived exactly when agreed. I can’t recommend them strongly enough. Great customer service, beautiful furniture!

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

3 piece suite

We wanted a suite that was made to our specifications and called in to your showroom where we were met by a lovely lady called Sarah. We had a look around the showroom and were very impressed with the quality of the furniture on display.
After much discussion with Sarah we decided on the suite that we wanted and placed our order.
Sarah kept us updated throughout the whole process.
The suite arrived last weekend and we are absolutely delighted with it. Delivery was made within the timescale given, and it was unwrapped and all the packaging taken.
We would have no hesitation in recommending this Company to anybody. Very professional, quality furniture and Sarah is an absolute credit to the Company. Thank you for all your help.

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Visited the Springvale show room to…

Visited the Springvale show room to view furniture was met by a very friendly and professional person who left us to view until we needed help and then could not do enough to ensure we ordered just what we needed. From then on in up to and including delivery the hole team could not of been more professional and the product matched this with its quality and finish. What a great team and product.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect sofa, excellent service

Recently redecorated our living room and decided we needed an extra special sofa to go in it. We visited all the high street furniture retailers and found nothing we liked and lots of pushy salespeople. We decided to visit Springvale Leather and we are delighted that we did. The staff were all polite and knowledgeable and worked with us to design a sofa that was just what we wanted. Price, quality and workmanship cannot be faulted. Thank you Springvale.

July 11, 2020
Unprompted review
Rated 5 out of 5 stars

We have recently purchased a suite from Springvale

We have recently purchased a suite from Springvale and are very happy with the service we received. The quality is excellent and the team really take the time and trouble to ensure that the purchase meets all our needs. I would highly recommend the company to prospective customers as providing excellent quality and good value.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality sofas and chairs, made in England.

Excellent quality sofas and chairs, made in England.
We happened by chance to find out about Springvale Leather sofas. So glad we did. There’s a super showroom with excellent help and information about variety of styles, types of leathers, fabrics, care for them etc. We were given the opportunity to visit the factory next door to see where the sofas would be made.
Without any pressure, we chose the leather and shade after taking samples home. We chose the tension and softness of the cushioning as well as the style of feet. We had two sofas, and two chairs made. We know who the Cutter, Sewer, Upholsterer, and Finisher are. We even know in which village the feet were made.
This was 15/08/14 and the products still look amazing, cushioning plump etc. In fact every time we see a high street sofa advert we always say we were glad to find out about Springvale.

June 4, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic friendly service with no…

Fantastic friendly service with no pressure as others have mentioned also plenty advice on design, colour, what foam filling to opt for etc. The finished product is a little more expensive but Great British quality all round, made by local craftsmen.

We absolutely love our new corner suite would definitely go back again but probably wont need to for another 20 years!!

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

There was no pressure to purchase. The focus was to find me exactly what I wanted. Everyone had a wealth of knowledge about their products and I was given time to consider all options. I was delighted with my sofa and chair. They have been admired by others. I wish I'd visited Springvale Leather sooner.

March 17, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look