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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently complain about extreme delivery delays, noting that parcels take weeks or even months to reach their final destination instead of arriving on time as expected. Packages often remain stuck indefinitely at sorting facilities, while online tracking systems fail to provide accurate or helpful real-time location updates. Some reviewers were not happy with the delivery staff, reporting that riders are frequently unhelpful, rude, or completely unresponsive when handling packages. People also highlighted frustrating experiences where delivery attempts were marked as unsuccessful without drivers knocking or calling.

What people talk about most

Delivery service

Customers expressed deep dissatisfaction with the delivery service due to persistent delays, prolonged... See more

Service

Users describe negative interactions with service, highlighting that consumers experience extreme delays,... See more

Staff

Clients share profound dissatisfaction with staff, expressing widespread frustration over lazy and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Orders which were on COD were delivered immediately. Pero yung mga orders na paid na upon checkout using credit cards, DI PA NADEDELIVER DUE TO PORT CONGESTION daw. Mind you, ordered a high value item... See more

Rated 1 out of 5 stars

Spx courier was very lazy as I can tell. Kasi Hindi ko Naman ni reject Yung parcel sadyang di talaga pwede sa subject nayun ang phone kaya diko na accept Yung call pero Hindi na Ako binalik the next d... See more

Rated 1 out of 5 stars

SPX PH is too slow. If you can give them a negative score, it will be a commendation for their delivery service. With other delivery couriers, they only take within 2 to 3 days for parcels t... See more

Rated 1 out of 5 stars

I ORDERED MY SAMSUNG S25 ULTRA LAST FEBRUARY 24, IT SHOULD BE DELIVERED VIA FAST DELIVERY (3-4 DAYS ONLY), UNTIL NOW MY PARCEL IS STILL IN TRANSIT. 1 WEEK STUCK AT GENSAN HUB. EXPECTED DELIVERY DATE M... See more


1.1

Bad

TrustScore 1 out of 5

155 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(155)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rider issue

HAHAHAAHAHHAHA! Finally see it! I thought it was only me who experiencing these kind of issues. SPX Express is a headache everywhere, this is a behavioural concern guys, don’t you have Quality Control guys? para ma educate niyo mga taohan nyo how to handle good service?
We choose to get our parcel door to door delivery instead of pick-up, tapos sabihan ka lang ng rider na wrong assigned and since it was wrong assigned, can we meet up to this specific place? Like, ipastop ko lang daw yung jeep na sinasakyan ko para ma bigay na parcel ko? WTF, very unprofessional na man ng mga tao nyo. When kaya kayo mag palit yung matino!!!!!

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

To the riders of your company:

To the riders of your company:

It's possible that the recipient is busy and unable to answer calls, so please text them first before going directly to their location. It's also inconsiderate to immediately ask for the location without texting first, especially if the customer is not at home. Please be patient; a one-hour wait for a text reply is not unreasonable. Your riders should improve their attitude and provide more timely updates. Not all customers are always at home.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

1 star hays pero to be honest dipa…

1 star hays pero to be honest dipa talaga deserve ang 1 star kung may 0 lang dito ay ayon ang deserve. Ayusin niyo naman service niyo nakakainis nakakagigil ang napakatagal na service niyo

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly, SPX is the worst logistics ever. Deliveries takes so much time and the update is not realtime. I'm getting tired of their lame service. Also there are issues in missing parcels.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

worst shopee courier

delivery takes so much longer compared to other couriers, there always is an issue, your order will be going round and round in your town before they deliver.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Bogok na service

Bogok na service. No choice sa courier since sila lang naman nandun sa shopee. Ako yung naduduling sa info about sa parcel ko kasi pabalik balik e. Tangang spx. Nasa davao dc nung nov 22, 2024 pero ngayon na 29 ng nov na wala parin. Pabalik2 lang ang information

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

SPX Express here in Cagayan de Oro you need to Improve your Process

SPX Express here in Cagayan de Oro, keeps going back and fort to Delivery driver has been assigned - Your parcel has arrived at the delivery hub: MB CDO Uptown Hub. The original expected time of delivery is September 30 to October 2, 2024. Now they moved it to October 07 - October 9, 2024. What is this? You need to improve your process or else this won't be good to your company in the long run. I see reviews and comments from previous years and it has been going on for quite sometime. Hoping that you study and research to better up your service and be more accountable. Even your customer service don't even have an authentic care to their customers, with a chat bot nothing but a canned responses.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE

Delivery states that the recepient is not at location. Rider did not inform nor contact me in anyform. All deliveries are late. Poor service overall. This is not the industry for you.

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

BS delivery service

What is wrong with SPX? Laging past 7 nagde-deliver sa’min, which is okay lang naman sana sa’kin kasi dumadating tsaka maganda pakikitungo ng nagde-deliver. Problema lang talaga yung ngayon na hindi na nagte-text at tumatawag kung idedeliver ba o hindi. It’s already 9pm and hindi ko alam kung dadating pa ba yung parcel ko kasi sa shopee app, out for delivery parin. Never ko na experience sa ninja van at j&t pero sa spx? Grabe, manghuhula pa ako kung dadating pa o hindi. You don’t even put the name and the numbers ng delivery guy anymore. What’s the point? Lol

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

BULOK

Terrible as in, my parcel was supposed to be delivered 3 days ago, but up to this point, I still dont have it. If only a zero rating is possible, I will willingly do that. Never pa to nangyari sa 6 years ko kaka order sa shopee. Patawa. Why implement something that you can't even maintain and work properly? It should've been J&T and Ninja van ONLY. Shopee Express should never be an option as a courier. 

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Bulok

It's ironic the "express" when you can't deliver an order in a shorter time compared to other companies. mag sara na kayo mga ulolz

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

Operated by thieves

First, there is no apparent way to contact this den of thieves. Their "how to contact" page resolves to a page full of graphics, none of which are clickable and none of which contain anything resembling contact details.

Search hard enough and you'll eventually find a link to a Shoppe sub-domain, which claims to offer help. Having contacted Shopee about the situation, they have completely washed their hands of it and blamed the courier. The same applies to the Shoppe vendor.

We had two orders to be fulfilled on the same day, from the same Shopee vendor, COD. The driver arrived with the first order only, but demanded payment for BOTH orders before leaving the goods, insisting that the "other" rider would arrive with the "other" order in less than 30 minutes.

I paid for BOTH orders, as requested. The "other: order simply never arrived. I can see that the vendor shipped the order and that SPX received it at their Angles City distribution facility. They just failed to deliver it, but received payment in full regardless.

There is a word to describe that behavior. It's called theft. That's what SPX Express are. Thieves.

Be very careful when dealing with this uncontactable, unaccountable, dishonest company. Disgraceful.

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

I want to report a rider named Joemari…

I want to report a rider named Joemari for returning my parcel and making false RTS reason's for returning it. with mobile # 09352781496, please teach your riders to be honest and be professional in their line of work. this rider called only once and next thing i know is my parcel was cancelled delivering, thankyou for making an action about this

June 16, 2024
Unprompted review

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