Orders which were on COD were delivered immediately. Pero yung mga orders na paid na upon checkout using credit cards, DI PA NADEDELIVER DUE TO PORT CONGESTION daw. Mind you, ordered a high value item... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
attempted to be delivered
attempted to be delivered. They updated fake details stating the address could not be found while I have been staying at the same address for many years.
No delivery done . Lazy ridiculous guys
Lazy kamote delivery rider
SPX kamote Rider named Jovane claimed that "DELIVERY UNSUCCESSFUL :RECIPIENT MISSED DELIVERY"
I was home the whole day fixing my yard lol!
I hope SPX will do something about this irresponsible, lazy and lying delivery rider.
We are looking forward spx action. Thank you
useless courier ever!!!!!
Screw Shoppe Express
Ordered an item on Dec 23 and the parcel haven't left Manila until Jan 2
And got delayed on CDO for 3 days (jan 4-6) and I still can't receive the parcel until Jan 13. I understand that its the holidays but that long?
The worst! Need to be out of business!!!
So I will join on this negative tread. I ordered a dress for my company’s Christmas party; asked them to send it as priority. I guess they decided to use this horrible delivery's service for priority. So I noticed that they sent me an undeliverable address message which had me confused because I receive packages all the time. So for them to state that in my tracking information made me very suspicious of them. So I used the chatbox available since they did not have an available number to call them. No response. I sent a lengthy email stating how incompetent their driver was and how they need to retrain the driver. Again no response. Today I receive a text message stating that the driver tried to deliver but couldn’t find my address and they sent me a picture of my package. Mind you my whole address is on there correctly. But their incompetent driver couldn’t read and deliver my package that was already late. So I texted the number that text me and told them that it isn’t my fault that their driver cannot read my address to deliver my package. To send it back to sender; I do not need it any longer. They need to be out if business! If we are paying for a service they need to do their job! If my package was stationed in NJ I would have picked it up myself but unfortunately it is stationed in NY and I refuse to pay the tolls, be in traffic and be aggravated. They have to be the worst delivery service!!!!!
WORST EXPERIENCE!!
I have this experience today with my parcel. I already paid for it and I check my status it was delivered already which I didn't receive at all. I called the SPX EXPRESS number in Paco Manila Office and the tenant was so rude he told me that he has nothing to do with my parcel. I also told him to track who's courier pick the parcel so that I can locate, same answer he can't help me! Poor service!
Extremely Disappointing Service from SPX Express
I recently had an unfortunate experience with SPX Express that I feel compelled to share. I placed an order with Shopee, and SPX Express was responsible for the delivery. My issue began when the delivery rider attempted to drop off the package at 10 pm, which is an inappropriate hour for any home delivery, let alone one without prior notice.
This late delivery attempt not only disrupted my family’s rest - including my young children, who need uninterrupted sleep for school - but also demonstrated a lack of consideration for the customer’s time and circumstances. Despite the item being out for delivery since 8 am, I received no communication about the delay or the late-night delivery attempt.
What exacerbated the situation was the rider’s decision to mark me as unresponsive without attempting a daytime delivery or at least messaging ahead to confirm if a late delivery would be suitable. This lack of communication and poor judgment has left me with a very negative impression of SPX Express.
I have already filed a formal complaint but wanted to share my experience to inform others. A delivery service should prioritize customer satisfaction and communication, both of which were severely lacking in this case.
Worst experience
My order has high value and it was delivered slower than regular orders. I have to say that this is the first time I have had expensive packing delivered by SPX Express and it is an awful experience. Slow delivery and status update for the order was so frustrating. I still can not receive my order on time now, how terrible it is!
Minus x99 stars terrible company never…
Minus x99 stars terrible company never delivered my parcell riders never come then lie shopee need to change courier
Your incompetent rider delivered my…
Your incompetent rider delivered my items to the wrong address, I have a screenshot of proof that your stupid rider delivered the items, he took a picture of the gate of the wrong house !!!!!!!!
Worst Courier in the Philippines
Worst Courier in the Philippines. Super slow delivery wont recommend it to anyone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








