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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently complain about extreme delivery delays, noting that parcels take weeks or even months to reach their final destination instead of arriving on time as expected. Packages often remain stuck indefinitely at sorting facilities, while online tracking systems fail to provide accurate or helpful real-time location updates. Some reviewers were not happy with the delivery staff, reporting that riders are frequently unhelpful, rude, or completely unresponsive when handling packages. People also highlighted frustrating experiences where delivery attempts were marked as unsuccessful without drivers knocking or calling.

What people talk about most

Delivery service

Customers expressed deep dissatisfaction with the delivery service due to persistent delays, prolonged... See more

Service

Users describe negative interactions with service, highlighting that consumers experience extreme delays,... See more

Staff

Clients share profound dissatisfaction with staff, expressing widespread frustration over lazy and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Orders which were on COD were delivered immediately. Pero yung mga orders na paid na upon checkout using credit cards, DI PA NADEDELIVER DUE TO PORT CONGESTION daw. Mind you, ordered a high value item... See more

Rated 1 out of 5 stars

Spx courier was very lazy as I can tell. Kasi Hindi ko Naman ni reject Yung parcel sadyang di talaga pwede sa subject nayun ang phone kaya diko na accept Yung call pero Hindi na Ako binalik the next d... See more

Rated 1 out of 5 stars

SPX PH is too slow. If you can give them a negative score, it will be a commendation for their delivery service. With other delivery couriers, they only take within 2 to 3 days for parcels t... See more

Rated 1 out of 5 stars

I ORDERED MY SAMSUNG S25 ULTRA LAST FEBRUARY 24, IT SHOULD BE DELIVERED VIA FAST DELIVERY (3-4 DAYS ONLY), UNTIL NOW MY PARCEL IS STILL IN TRANSIT. 1 WEEK STUCK AT GENSAN HUB. EXPECTED DELIVERY DATE M... See more


1.1

Bad

TrustScore 1 out of 5

155 reviews

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1.1

All reviews

(155)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Manila

Shop location: Manila
My address: Tibungco Davao

I placed an order on May 7 and it was shipped on May 8. The order has been arrived in Davao on May 12 and on May 16 it was received in Tibungco and today is May 19 and there is no updates about my order. I usually received my order within 5-7 days with the other courier, so sad that this courier is set as default courier of Shopee and I still have 3 more orders to come handled by spx with the same status! Poor service!!!!

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service

Only tried to deliver once, only called when at door and we told him won't be home that day, we're home 3 days prior to delivery(which according to shopee was ready to deliver but they didn't try) and been home every day since. No attempt to even when we went to delivery site. Said we couldn't pick at there.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Of course SPX Express can only improve…

Of course SPX Express can only improve - they are about as bad as possible. If I could give them a 0 rating, I would.
Shopee were my go to online shop, primarily as the shipped purchases with J&T who always delivered within 5/6 days to Maasin City in Srn Leyte. Seems that SPX Express took over shipments in the last few weeks, and I'm thinking of switching to Lazada [I stopped using Lazada a few years ago as final deliveries with Ninja were not easy, but they delivered the same day even late in the evening]. Ninja are not as efficient as J&T [J&T always gets 5 stars], but they would warrant 3 to 4 stars.
My experience is I placed an order for 15kgs of basmati rice on April 23, and today is May 8 - 15 days into the ongoing saga. The package was delivered to SPX's local hub on April 28 - 10 days ago, but there's been no delivery attempt, sms or call related to this consignment. Shopee's tracking system shows that the package has been moved between Hilongos and Maasin several times, but SPX delivery riders have advised there's no hub in Maasin. Hilongos is a smaller town some 40kms away. Have kept the seller informed - he has advised that he also sells on Lazada should the delivery not happen. Have noticed many comments which suggests that SPX delivery riders refuse large/heavy consignments as they are paid by the package, and prefer to take 50 smaller items than a somewhat bulky 15kg package.
Started making a switch back to Lazada so that there's no repeat of this ongoing experience.
If SPX Express has any interest in trying to firefight their reputational damage the consignment is SPEPH049001422354, ordered on April 23, 2024

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

If there is just a choices of no stars…

If there is just a choices of no stars 🌟 I will definitely not put any! This is the worst courier in Philippines. Shopee shouldn’t have made this if they can’t handle delivering. I have two parcel that has been stucked in the hub for 8days now and if you go there to just pick it up they don’t allow it. LOL! This has been giving us a big problem because if you really need your parcel ASAP? Goodluck! You will just stressed out and have nothing to do. Shopee is not helping us aswell. I have been reporting it And they didn’t do anything about it. This courier should be banned! Very disappointing shopee!!!!!!!!

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

The worst courier that has ever existed

The worst courier that has ever existed. It should have received a lower rating. After being trapped at the hub for five days, my item has been tracked back and forth to Muntinlupa, Las Pinas. Now, on the seventh day of the delay, it has moved to the Tunasan Hub and then back to the Muntinlupa hub. "We will request to expedite the delivery, and the responsible team will reply within 24-48 hours and 24-78 hours," is the standard response from customer service.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

This is supposed to be a negative…

This is supposed to be a negative star. 
First time to have a parcel where SPX Express is the courier. The tracking system is not friendly to users; they didn't even mention the hub location where the parcel has been received. They are very slow; my parcel has been stuck in a hub for a couple of days or more, and they are marking my parcel as delivery unsuccessful even without trying to deliver it and send it back to the seller.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Been over a week na ung parcel ko

Been over a week na ung parcel ko, still at the hub pa sa ngayon, very slow service, needed ko pa ung parcel ko, i am very disappointed. Sana nalang yung ibang courier nalang maaasahan pa, eto apakatagal na di pa na deliver

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

doesn't deserve even 1 star

doesn't deserve even 1 star. keeps getting my delivery stuck on hub, really stressed me out whether my parcel can still be delivered or not especially on urgent parcels. I really need my parcel pa naman. If you can change your courier, don't pick spx or don't even use shopee. No solution even if you expedite delivery.
Slow progress. No useful information. Very slow and bad service! Shopee express sucks.

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered dog food on 14 March 2024 S&R Shopee

Ordered dog food on 14 March 2024 from S&R at the Shopee website. I have ordered 20kg every month for a year. J&T Express, no issues, it arrives in 6 days to Bukidnon every time. THIS month (March 2024) it got shipped via SPX, and at eleven days I am still waiting, tracking says it's 34km away from me in CDO for the last 5 days. Useless "express" company, needs to be out of business. I'm stopping ordering anything on Shopee until I see they went back to J&T, or SPX gets it's s#^t together. Hmm, just checked Lazada same price, cheaper shipping, bye bye.

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible.

It seems that the courier gets my address wrong, even if the address that I have implemented is correct. They would claim that I missed my delivery TWICE, but no one was going out of our house at the time, nor a person sleeping. I was waiting for the delivery throughout the afternoon, but still, no one arrived, and yet the status of my order tells me that I missed my delivery. The courier updated that my delivery would be near by now, and GUESS what, not a single parcel has been delivered. With my first ever experience within this delivery service, I would recommend to change your delivery service immediately, in hopes that you would refrain this situation and eventually waste your time in waiting for the parcel, only to find out that it will be sent back to the sender.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

The worst courier i had!!!😡😡😡

The worst courier i had!!!😡😡😡
I was waiting for a call or text from the rider today because i was informed at 6 am that it was out for delivery but when I traced it back just now, it was already unable to track the recipient?

March 21, 2024
Unprompted review

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