SRC Mortgage Solutions Ltd Reviews 168

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and genuine care, highlighting their professionalism and friendly approach. Many people found the service to be outstanding, noting that the team made the entire mortgage process incredibly smooth, stress-free, and easy to understand, even for first-time buyers. Reviewers frequently mentioned feeling supported and well-guided through every step, with all their questions patiently answered. The customer service is often described as excellent, with consumers appreciating the clear communication and quick resolution of potential issues. Many individuals expressed that they would highly recommend the company and plan to use their services again due to the personalized and efficient support they received.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exceptional support and... See more

Based on these reviews

Rated 5 out of 5 stars

As a first-time buyer, the whole mortgage process felt a bit overwhelming at first, but working with Joshua McIlroy made everything so much easier. He was incredibly knowledgeable and explained ev... See more

Company replied

Rated 5 out of 5 stars

Truly an amazing experience! Our brokers Joshua and Nancy went above and beyond to find us the best mortgage solution and secure the lowest rate available. They made the entire process simple, str... See more

Company replied

Rated 5 out of 5 stars

Jack Avery our mortgage advisor at SRC mortgages has been amazing! He has been so helpful with guiding us as first time buyers and helping us to understand easily and efficiently the best options fo... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Jack Avery enough for all his support with my mortgage. He went above and beyond, finding the right lenders, guiding me through every step, and patiently answering all my questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Our mortgage team work with a variety of clients ranging from first time buyers through to professional property investors. We have strong connections in the affordable housing sector where we provide support services to some of the country’s major housing associations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

SRC Financial

Jack @ SRC went above and beyond in finding us the product we needed after the first lendor undervalued the property.
It has been a long journey in finding the right property for us and Jack was with us the entire time. We never felt pressured and Jack explained the pros and cons of each mortgage product tailored to suit our needs and future plans.
Highly recommend.

January 30, 2024
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thanks for the great review Matt, best wishes from all of us at SRC

Rated 5 out of 5 stars

10/10

As a first time buyer Toni and Jack were very helpful and made everything easy, without any complications. The communication from the beginning was excelent, very friendly and professional.
100% recomended!!!

January 29, 2024
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thanks for the great review and recommendation. Best wishes from all of us at SRC

Rated 5 out of 5 stars

10/10 Highly recommend

10/10 Highly recommend SRC to first time buyer.

The team is amazing. Both Jack and Toni are very helpful on guiding me through the whole mortgage application process.

Jack was my mortgage advisor and he has explained all the option in details and provide a lot of useful guidance on choosing the mortgage products.

Toni has been responsive and supportive throughout the whole financial assessments and mortgage submission process. Everything has been done extremely fast.

The whole process has been completed smoothly and stress free. A big thank you to the SRC team and highly recommended!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

10/10 - I would highly recommend SRC Financial. As a first time buyer they were with me every step of the way and got me over the line without any complications.
Jack Avery was my mortgage adviser and was able to find me a great deal in the current financial climate not to mention great financial advice.
Toni Letchfield was the administrator, she made the entire process smooth sailing from start to finish, she answered all my emails instantly and was always very kind and accommodating.
No complaints at all.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond, can wholeheartedly recommend!

SRC Financial Services are a cut above the rest - Joshua and rest of team were incredibly helpful! Having had a bad experience with a previous mortgage broker who simply weren’t willing to even try and help us, SRC went above and beyond to secure us a mortgage.

The communication with them was effortless and transparent from the beginning and the level of service was excellent from start to finish. Joshua was very friendly and professional, he explained all the different processes very clearly. He also took the time to answer all questions we had as first time buyers - not to mention he was a joy to deal with!

If only dealing with solicitors and other parties was as easy and effortless as dealing with Joshua and SRC… We really cannot thank them enough!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Jack was amazing

Jack was amazing at showing us all the options open to us as first time buyers. Jack helped explain in detail what each option would look like and pushed us (in a good way) to look beyond what we had thought before our consultation. Highly recommend SRC - Jack particularly - if you’re a first time buyer and needing guidance on the various mortgages and offers that are out there.

December 21, 2023
Unprompted review
Rated 4 out of 5 stars

Quick, responsive and knowledgeable

I debated whether to use a free or paid service and decided to go with the paid service as a first time buyer.
Jack Avery provided a detailed consultation. While I was offered the same lender and interest rate by another broker, Jack explained some options that I didn't even consider initially and they worked out better for me.

The whole team worked quickly and effectively. I got quick responses to all queries.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with SRC

I had a fantastic experience with SRC. They were highly professional, knowledgeable, and made the entire process seamless. Their personalised approach and attention to detail truly set them apart. I confidently recommend their services for anyone navigating the home loan process.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

The team helped guide us through every…

The team helped guide us through every step of the way and were always willing and ready to help. As first time buyers it was great to have this sort of guidance from very caring, friendly and professional employees. They made sure we understood everything and were more than willing to answer our questions.

December 15, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thank you for your review Thomas, we know how stressful it can be as a first time buyer and always aim to assist our clients in any way we can. We wish you lots of luck and happiness in your new home.

Rated 5 out of 5 stars

The team were so professional and…

The team were so professional and friendly, and made the whole experience as simple as possible. They will help with any queries you have and always respond so quickly. I would definitely recommend them.

December 12, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thank you for your kind review, we appreciate you taking the time to provide feedback and wish you luck and happiness in your new home.

Rated 1 out of 5 stars

I don't want to give them bad…

I don't want to give them bad publicity, but my experience with them has been worse than that. A month ago, my wife and I liked a house on our landlord's website (CHP) and we made an inquiry because we live in a two-room apartment, me, my wife and our two children (a boy and a girl) and because we sleep in the kitchen so that the children can they have rooms we decided to apply for this three bedroom house but this is where our problems started after we were approved and invited for an view and after the view we presented them with tons of documents to complete the deal, surprisingly we were told that we had to find a mortgage broker. So far so good, but after visiting several different mortgage brokers we realized that getting a mortgage on this house would be very difficult because we would never own this house because the maximum part we could buy was 80%. This was not communicated to us by the Landlord or SRC before start application . One month of suffering.

December 1, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Hi Damian, we are sorry to hear that you are disappointed at not being able to purchase the home that you wanted. If you would like to discuss this further, please contact us at info@srcfinancial.com

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing - genuinely. I had a lot of problems and my first purchase fell through as the mortgage offer expired after 12 months. Jack stayed with me throughout and I am please to say 17 months later I have a home! Jack and the team at SRC were always available and extremely fast to get back to me and genuinely helpful and generous with time and advice. So pleased my friend recommended SRC. Very professional, informed and informative, good communication, good out of office cover - in all this time I had no problems.

December 1, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thank you for your review Kevin. We understand how frustrating and stressful it can be when purchasing a new home, and we are so pleased that we were able to help you to get onto the property ladder. Wishing you lots of happiness in your new home, from everyone at SRC.

Rated 5 out of 5 stars

We had a fantastic experience with SRC…

We had a fantastic experience with SRC services. Special thanks to Jack Avery for explaining the whole process clearly and about possible mortgage options backed with his knowledge and professional expertise. Apart from this, he is very responsive all the time, with all the pertinent suggestions to secure a mortgage offer for my first purchase so quickly.

Also, many thanks to Toni Letchfield for her and follow-ups on the required documentation and mortgage submission process which made my mortgage offer smoothly and stress free.

I sincerely take this opportunity to wish every success and remarkable growth to SRC Financial Services, and obviously I would highly recommend their services.

Chandra

October 20, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thank you for the detailed review Shekhar. We work hard to make the process as stress free as possible so getting feedback like this is always welcome. Best wishes for the future from all of us at SRC.

Rated 5 out of 5 stars

Really smooth and easy process

Really smooth and easy process. Josh updated me with each step of the process. Would recommend!

November 16, 2023
Unprompted review
SRC Mortgage Solutions Ltd logo

Reply from SRC Mortgage Solutions Ltd

Thank you for your review. We work hard to make the process as stress free as possible so getting feedback like this is always welcome. Best wishes for the future from all of us at SRC.

Rated 5 out of 5 stars

Supportive and helpful

As a first time shared ownership buyer I found SRC and my advisor Jack to be really helpful, clear and talked me through all options. I definitely found this a lot less stressful as a result. Would recommend

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless, Josh was patient and instrumental in us achieving our home. Would recommend.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

My all experience with src was faultless
From start to finish took around two weeks to get my mortgage offer even with a bit of adverse credit
Big thank you to Josh 👏👏

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend for First Time Buyers

I had a great experience with SRC Financial. They were so quick to respond to any queries and very helpful. My adviser was Jack who made the process easy to understand (I am a first time buyer) and I definitely felt I was getting the best offer possible for my circumstances. Any questions I had were answered clearly. I also got an mortgage offer in 3 working days after my appointment! Now I know that is very dependant on the lender and not everyone would get that but I do think it is also a testament to SRC's efficiency. Highly recommend. Update 16/3/24 - after now completing on my home purchase SRC supported me throughout the whole process, even contacting me to secure a better mortgage rate which has saved me a huge amount over the fixed term! Also want to add I highly recommend Yvette for Income Protection insurance, she was great, very helpful in talking me though everything and got me a fantastic deal with some great benefits.

September 6, 2023
Unprompted review

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