Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.
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Review summary
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Reviews shaping this summary
Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more
The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more
The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... See more
Company details
Written by the company
Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.
Contact info
40 The Boulevard, ST6 6DW, Stoke-on-Trent, United Kingdom
- 01782943387
- staffsappliancecentre@gmail.com
- staffsappliancecentre.co.uk
4.9
Excellent
2K reviews
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First Class Customer Service
I had an exceptional experience from start to finish. I purchased a graded washing machine with only the most minute scratch, offered at an excellent price, and the quality far exceeded my expectations.
Delivery was expedited at my request and arranged for the very next day, free of charge; a level of service that truly reflects care and professionalism. The customer service was impeccable throughout, making the entire process seamless and reassuring.
I wouldn’t hesitate to recommend this company to anyone seeking both quality and outstanding service.
January 27, 2026
Excellent communication
Excellent communication. A courtesey phone call to confirm the web order and explain the delivery process. Afterwards follow-up emails and texts allowed me to track the order and arrange the delivery.
Very happy customer
February 2, 2026
Unprompted review
Ordered item was value for money and as…
Ordered item was value for money and as described on the website would definitely order from this company again - there was a problem with the delivery company and it arrived a day late
January 7, 2026
Excellent service from start to finish
Excellent service from start to finish. Called in to the shop at 9am & new appliance delivered by 1pm & old appliance taken away.
January 30, 2026
Unprompted review
Excellent from start to finish.
Excellent from start to finish.
We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice.
We purchased one and they booked in the free delivery on the Monday.
Delivery was great- they contacted me when nearby (having already told me a 2 hour window on Saturday) and unpacked it all upon arrival.
Thank you for excellent service throughout.
January 12, 2026
Good customer service..
Good customer service... checked my address and that I was happy with my order before then sending.
January 9, 2026
Product good; delivery questionable
The cooker hood that I bought was fine and was delivered on time. The only negative so far concerns the delivery. The driver refused to remove the item from the pallet and take it down the path alongside the house (a distance of about 10 metres on the level). My kitchen fitters stepped in and carried it around the house for me. The driver then told them that he didn't need the pallet and left it behind for me to sort out! Is this normal behaviour?!
January 13, 2026
The staff made me feel very welcome and…
The staff made me feel very welcome and provided excellent customer service.
January 10, 2026
Unprompted review
A well priced fridge freezer
A well priced fridge freezer, granted it was slightly damaged. The customer service was great, with a call from the guys to confirm my order and when the delivery would be. I'd recommend using them.
November 24, 2025
Placing an order was a breeze
Placing an order was a breeze. The team kept me well-informed and maintained great communication throughout the delivery process. Outstanding support from the customer service team. Much appreciated!
December 4, 2025
Unprompted review
Highly Recommended
Good price excellent customer service, received a courtesy phone call checking my order & address for delivery. Delivered on time.
Would definitely use again.
November 24, 2025
Super service
Great product and good customer service with quick delivery thank you
November 25, 2025
Good customer service and the staff…
Good customer service and the staff were very welcoming
November 25, 2025
Five stars all the way
Five stars all the way! The service, the product, and the overall experience were very good.
October 31, 2025
Of course
Of course! Please provide the text of the review you would like me to rephrase.
November 20, 2025
Unprompted review
Heat Pump Tumble Dryer
Ordered a Teknix 9 kilo Heat Pump
Tumble Dryer on Thursday 13/11/25 delivered on the Tuesday 18/11/25 quick delivery and a very good price also drying time is fantastic after having 2 Bosch Heat Pump Tumble Dryers and my bad experience with them and failing within two years and the expense of purchasing them in the first place also had an Amica that lasted about 7 years this Teknix puts all of them to shame.
November 19, 2025
Unprompted review
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