Staffs Appliance Centre Reviews 

1,660
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times alongside extremely helpful, polite staff members who consistently go above and beyond to assist buyers. Consumers also deeply appreciate the clear communication and wonderful customer support experienced throughout their entire purchasing process from start to finish. However, some customers also noted that drop-offs are restricted to kerbside or involve large lorries, which can occasionally create parking or property access challenges. Some reviewers additionally observed minor cosmetic marks or scratches on discounted appliances, even though these imperfections were usually clearly displayed online prior to purchase.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting smooth and timely arrivals of their... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

Clients share positive opinions on service, noting that the entire process from ordering to delivery was... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive in perfect condition and work... See more

Customer service

Consumers find customer service to be exceptionally positive, describing it as fantastic and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... See more


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,660)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bosch American fridge freezer

Great company with fantastic customer service. They were so accommodating and nothing was too much trouble. Great price too! Will definitely use again in the future.

August 5, 2025
Rated 5 out of 5 stars

Purchased all appliances

Purchased my dryer, washer, ovens, dishwasher and fridge from Tom at Staffs appliance centre. I saved £100's compared to other appliance companies, all came with warranty, graded accurately. Reliable and friendly service. Definitely recommend. Will use again.

August 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look