Staffordshire Fuels Reviews 111

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I live in a wood ,difficult to find ,normally, , but your lorry driver rang , I gave him directions which he followed & arrived safely , very polite man , good to see . & talk too. Very professio... See more

Rated 5 out of 5 stars

Have used Staffs Fuels for well over 20 years Through a recent change of owners - still good - old family business was even more satisfying to deal with- (management delivering emergency order to... See more

Rated 5 out of 5 stars

We’ve used these guys since we moved in to our place with oil fires aga. They are a family based company and there the endeavour to get us the cheapest. They are quick to deliver sometimes slower due... See more

Rated 1 out of 5 stars

Stay away from this company they are an absolute joke, I ordered oil and got told it will take a week to deliver and still nearly 2 weeks on and still no delivery!!! Got told by e-mail that they could... See more

Company replied

Company details

  1. Fuel Supplier

Information provided by various external sources

Staffordshire Fuels is an established fuel distribution company supplying domestic, agricultural, commercial and haulage markets throughout Staffordshire and the West Midlands area.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

111 reviews

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Rated 5 out of 5 stars

Nothing but praise for Staffordshire fuels

Second delivery of oil from Staffordshire fuels and have nothing but praise for them. The cheapest I could find for delivery to my address and even delivered before the delivery date. An extremely pleasant gentleman who delivered it. Had a bad experience with a delivery of oil from another company who didn't deliver on the day they would and were extremely rude

August 16, 2023
Staffordshire Fuels logo

Reply from Staffordshire Fuels

Hi Sara,

We just wanted to say thank you for the truly fantastic review - it means a lot to the team so we appreciate you taking the time to leave us feedback.

All the best,
Andy & the Staffs Fuels Team

Rated 1 out of 5 stars

Driver damaged property and tree

Delivery attempted and the driver damaged the neighbours fence, hit a tree and damaged the tanker (the driver told me in his own words that he made an error when manoeuvring) Colleague called to say that we are deemed as a dangerous address and order cancelled, we have had oil deliveries for decades by another company ! DO NOT USE !!!!!!! This company deserve a ZERO star rating !!!!!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

I live in a wood ,difficult to find…

I live in a wood ,difficult to find ,normally, , but your lorry driver rang , I gave him directions which he followed & arrived safely , very polite man , good to see . & talk too. Very professional , in delivery , excellent. Thank you. Will definitely use you again.

October 3, 2022
Rated 1 out of 5 stars

No conformation of delivery date or…

No conformation of delivery date or time, didn't turn up on the booking date, called Stoke office was told it would be the next day. It didn't show called again was told order had been cancelled. Turned up two days late. Won't use them again. Update. Sent details no reply.

October 20, 2022
Staffordshire Fuels logo

Reply from Staffordshire Fuels

Hi Sean,

I'm very sorry to hear about the communication and delivery issues with your recent order. Please could you send the details of your order to feedback@staffsfuels.co.uk so that I can look it?

Thanks,

Chris

Rated 1 out of 5 stars

Don't order online is what they told me!!

I ordered online and paid a few pound extra to get my oil delivered within a time period. It didn't arrive. I rang them up after the phone rang for a long time and it was obvious they didn't receive my order.
I then was promised a call back but didn't receive one only an email with a new delivery date. Again it failed to show. I emailed them and had a response that they had logistical issues and that it would be deliver in a few days time.
I tried calling and gave up after 10 minutes, so I emailed asking for a time but again no response. No offer of any discount for the inconvenience and don't think I'll use them again.

June 9, 2022
Rated 5 out of 5 stars

Excellent service

This was my first time using this company but they will be my regular supplier as the service was excellent.
The driver was most helpful and the cost during these inflated times was reasonable.

April 5, 2022
Rated 2 out of 5 stars

I paid on line

I paid on line, fuel not delivered by date, then after phone call gave me another date which was also not complied with. Young lady on the phone not particularly helpful with somewhat comeday goday attitude. I’m owed money back as didn’t need as much fuel as thought. Will be VERY interesting to see how easily I get it back !

March 29, 2022

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