Stanstedairportparkingservices Reviews 

FAKE SENSE OF SECURITY. Spare wheel stolen off my vehicle. Apparantley happens all the time when talking to Standstead Airport team or online forums.

If you read online reviews, Reddit, AI, it will tell you how theives are able to circumvent security and steal what they like. The security teams will not intervene unless attacked. WHAT ARE WE PAYING FOR?

YOU ARE PAYING HIGH RATES BUT SECURITY IS NOT INCLUDED.

Cheers Standsted

Horrendous experience DO NOT USE THIS COMPANY. Refused to answer their phone, unprofessional and rude, and truly horrific customer service on all accounts. Am currently seeking a full refund on top of threatening to take them to the small claims court

Used for Stanstead, collecting the car 6th July. Overall service appalling. Late collecting the car from us on 1st July despite us ringing and giving them 30 mins notice of arrival. Very late bringing the car back. Told us 30 mins, kept saying 5 mins away ...turned up after an hour. Car is absolutely filthy outside and the floormats. When asked they couldn't care less. Guy just said 'im only the driver' . Other things....it looks like someone has been in the passenger side too.. footprints on the mats...no idea why. Pre programmed seat settings have also been changed. £26 additional charges ....13 each way. Absolutely rubbish company and service. Avoid at all costs

AVOID AT ALL COSTS!! Waited over an hour for car. Very disorganised company, bad service. Do not use!

​Terrible Service and Abysmal Communication - Avoid This Firm.

​I highly recommend avoiding this company due to their unprofessional service and poor communication.
​Prior to my wife’s arrival, I called to provide her flight details and landing time. The staff refused to give an estimated arrival time or distance from the airport, repeatedly stating only to call after landing.
​Despite calling immediately upon landing, it took five follow-up calls and a 75-minute wait before the vehicle was delivered. This is entirely unacceptable for a "meet and greet" service. Consequently, my wife was left stranded in a parking lot for over an hour in 28°C heat with a dead phone battery.
​This operation is amateurish, and the staff lack any basic understanding of customer service.

Shame there isn’t a 0 star options! Such awful service nothing like meet and greet should be! Extra charges on top of what already paid £26! No where to park so had to drive around while waiting for someone - who we had no idea what they looked like! No uniform, no paperwork! Phones 4 times when coming home and couldn’t find my car or booking! And still had to wait for them even after phoning so many times! Terrible service DO NOT USE!!!

I have used this company twice now and never again. The first time I waited 2 hours in the airport for my car to be brought back to me on arrival to the airport. The second my driver repeatedly messaged me on Whatsapp demanding money because the time in the car park was overstayed when this was down to the driver not being in my vehicle to access my pin when I gave it to him and the company giving me the wrong rows in the car park to park in

Avoid at all costs.
Communication is terrible, waited over an hour longer than told for our car, at midnight. Awful company

This company is awful! Bad communication and waited 48 minutes for them to drop my car off.

This place is a sham. Use a different service. It may seem cheaper, but it wont be. Extra 20£ as soon as you drop your car off. Then collection from the airport was shocking. Some people waiting 2 hours. They also tried to fine most of us for being late even though they kept people waiting. Rude and unprofessional staff. Unwritten rules with made up fines and timings. We ended up having an argument at their desk for half an hour while kids and elderly people watched on. They eventually folded as we all stood our ground. These guys will be shut down, i wouldn't recommend having your car in their possession when it happens.

DO NOT USE!! Totally bogus company who you can’t complain to. And you’ll want to! It’s hard to even know who the company is! Very misleading when you book! ADD £26 to your booking for the tickets they don’t tell you you need to get on drop off and pick up. Waited 45 minutes from the call to tell them we’d landed to be told by the driver he has nothing to do with the company. I could go on!

I booked a meet-and-greet service from SC Parking ltd expecting a smooth and efficient return process, but unfortunately the experience was extremely disappointing. Despite following the instructions exactly and calling ahead as required, I waited around 90 minutes for my vehicle to be returned and was repeatedly given inaccurate updates about when it would arrive. What should have been a straightforward collection turned into a lengthy and frustrating ordeal that delayed our journey home significantly. The drivers themselves were polite, professional and clearly doing their best, and I have no criticism of them personally. However, the system they are working within is appalling. Communication between customer service and drivers appears to be poor, resulting in customers being given unrealistic collection times and left waiting without accurate information. I paid for a premium service and simply did not receive the level of service that was advertised or promised

Terrible experience. Waited 25 minutes before car picked up and 55 minutes for it to be returned. Car covered in bird shit. Approx eight pound coins nicked. My fault for leaving them in the car but what a bunch of lying cheats.

Please avoid this company! Really wish I read reviews before booking!
Absolutely terrible customer service! Took ages to meet us at the airport to collect the car and the same again but worse on the way back! Waited for an hour for them to drop the car back in the middle of the night with tired children. Called every ten minutes and got the same response from a guy who was very rude - driver will be 5 minutes. I asked if the driver could be called to find out exactly how long and they would not.
When we got the car back, we found that change left in the car had been stolen. A small amount but it is the principle!
Also, it is not clear upon booking that you have the pay the £13 entry to the car park on both drop off and pick up - so not as cheap as you think!
Spend a bit extra and book with someone else.

Do not use this amateur outfit. You will be given just one mobile number to call, no-one will answer, increasing your stress levels as you flight time gets closer and no-one has collected your car. Nightmare. Zero stars. I'm appalled that Stansted allow them to continue to operate.

I have never had a worse parking experience. This company is a disgrace and Stansted Airport should be ashamed of even allowing them to operate.DO NOT USE THEM! You would be better to walk to long stay parking

Absolutely horrendous! Hidden fees, was told car would be brought to airport that was a lie, long bus rides and chaotic getting on as many people waiting and rushing to get a seat as it was a small mini bus! Couldn’t locate car on arrival back so another mess around. Will Never use again!

Extremely unprofessional service.

Ignored calls, rude staff, no vehicle inspection, no receipt, no paperwork, and poor communication from start to finish. I was even shouted at by a staff member after following their own instructions.

To make matters worse, I waited over 30 minutes in the cold and rain for my car to be returned.

This was a stressful and frustrating experience. I would not use this company again and would not recommend it to others.

DO NOT USE SC PARKING!!
We had two cars on our booking but after 45 minutes waiting in the car park only one arrived. The same driver then went back to collect the other one, which took another 15 minutes. Both cars had been parked in a field or possibly a bog so were covered in mud when they finally arrived. There was also an additional 2 charges of £13 to exit the car park on drop off and pick up. Will never even consider using this service again!

Terrible...AVOID!!!!!
They kept us waiting 45 minutes out in the cold, kept hanging up on us, telling us will be 10 mins about 4 times. The car came back like it had been through a muddy ditch, covered in mud literally all over the car, even the roof.