Stanton Optical - El Paso (The Fountains) Reviews 

120
TrustScore 3.5 out of 5

3.6

8889 Gateway Blvd W, #1010, 79925 El Paso, TX, US


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Rated 5 out of 5 stars

Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more

Company replied

Rated 5 out of 5 stars

I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more

Company replied

Rated 1 out of 5 stars

The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more

Company replied

Rated 5 out of 5 stars

Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

  • (915) 277-0054
Promotion box for Stanton Optical - El Paso (The Fountains)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.6

Average

TrustScore 3.5 out of 5

120 reviews

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3.6

All reviews

(120)

16,516 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience at Stanton…

I had a great experience at Stanton Optical! The staff was friendly, professional, and welcoming, and they made the whole process easy and stress-free. I really appreciated their helpfulness and attention to detail. I’m very happy with my experience and would definitely recommend Stanton Optical to anyone looking for great service and quality eye care!

August 12, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Kaley, We’re thrilled our friendly, professional team made your experience easy and stress-free. We truly appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Great service!!

August 13, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Joshua! We’re thrilled to hear you received great service during your visit. We truly appreciate your kind words and thank you for choosing Stanton Optical!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Got both glasses I. The estimated time and bother were perfect

August 11, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hi Tyler! We're so glad to hear our team was friendly and that both pairs of your glasses arrived within the expected timeframe. It's even better to know they fit perfectly. We truly appreciate your support and thank you for choosing us!

Rated 5 out of 5 stars

Thank you

Everything, from the customer service, the time, and the product

August 9, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Alfonso, We’re thrilled you were happy with the customer service, efficiency, and quality of your new glasses. We truly appreciate your support!

Rated 5 out of 5 stars
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Lucia, We’re thrilled to hear you received excellent customer service. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Great experience i liked how everything…

Great experience i liked how everything was explain to me about my eyes .I was pleased to have a staff that looked like they loved there jobs.

August 4, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hi Benjamin! We're so glad our team took the time to explain everything about your eyes and make sure you felt informed and comfortable throughout your visit. It's great to hear our staff’s passion and care made a positive impression. We truly appreciate your kind words and look forward to seeing you again!

Rated 5 out of 5 stars

Tony is the man!

Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one priority in the optical shop. There wasn’t a single thing Tony wouldn’t know about, massive knowledge. You cannot get any more attentive and helpful than Tony the man. After running into an emergency and urge to get new glasses I made sure to let Tony know he saved the day.

July 28, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello James! We’re thrilled to hear Tony provided such attentive and knowledgeable service and made you feel truly valued throughout your visit. We appreciate you recognizing his dedication and are glad he was able to help you when you needed it most.

Rated 1 out of 5 stars

Is there even an optometrist here?

I only saw a tech and never saw an optometrist. I feel like an optometrist is not even in the store as I never saw one there. I was never called to be informed that my items had arrived.

July 27, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Abel. We're sorry to hear that your experience did not meet your expectations, and we apologize that the exam process was not what you anticipated and that you were not notified when your order was ready for pickup. Please know all of our prescriptions are reviewed and signed by a licensed doctor. We've escalated this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. Wonderful staff

July 22, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Gilbert, Thank you for your kind review! We're glad to hear our team provided a professional and helpful experience. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

I have been putting off getting an eye…

I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot.
From the moment I walked in the staff were so friendly and kind and very welcoming. Every single person working that day showed me so much kindness and patience! I don’t think I can even put into words how amazing the staff was to me! They went out of their way to make me feel comfortable and made small adjustments to try and accommodate me and it made all the difference. I truly have never been anywhere where the staff seemed to genuinely care about the customers! They were extremely professional as well as caring! Thank you again Stanton Optical at the Fountains! You all are amazing!

July 21, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello. Thank you for sharing such a heartfelt review! We're truly grateful you chose Stanton Optical at The Fountains for your eye care needs. We're thrilled to hear our team made you feel welcomed, comfortable, and cared for from the moment you walked in. Providing a kind, professional, and supportive experience is what we strive for, and we're so glad our team was able to make your visit a positive one. We appreciate your kind words and look forward to serving you again!

Rated 1 out of 5 stars

Be more courteous and respectful…

Be more courteous and respectful towards customers and stop acting like robots.

July 21, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Hector. We're sorry to hear that your experience did not meet your expectations, and we regret that the service you received did not feel personal or welcoming. This is not the level of service we strive to provide. We’ve escalated your concerns internally so they can be thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

Happy customer

Very happy with the service and time it took to get our glasses.

July 2, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hi Russell. Thank you for your review! We're so happy to hear that you were pleased with both the service and the quick turnaround on your glasses. Providing quality eyewear with fast, friendly service is what we strive for every day. We appreciate your support and look forward to seeing you again soon! 😊👓

Rated 4 out of 5 stars

The staff was on point and the glass s…

The staff was on point and the glass s where awesome

July 2, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hi Ricky. Thank you for your review! We're thrilled to hear that our team was on point and that you love your glasses. Providing great service and quality eyewear is what we strive for every day. We appreciate your support and look forward to seeing you again soon! 😊👓

Rated 1 out of 5 stars

VERY UPSET

Very upset that I was duped by Stanton Optical. I called to make appointments and was told there was a back to school special, wherein, my boys could get free eye exams. I asked if I would be obligated to buy the frames there. Stanton does not take my kiddos insurance. I was told by the representative that I would NOT be obligated to purchase the eyeglasses there as it was to help the community with back to school eye exams. I was told that I could receive the prescription and then buy the eyeglasses anywhere I would like that takes their insurance. Wrong! They received their eye exams and I was told that the representative was wrong and that I would need to pay for eyeglasses out of pocket or the eye exam would no longer be free. This was the only reason I went to Stanton. Money is extremely tight at the moment, as it is for many families in America. ☹️ The person that assisted us explained that it was a miscommunication. I could have just paid for eye exams, but time is of the essence and I believed what I was told by their representative. I walked out of there having paid upwards of $400. 🙄

July 19, 2026
Unprompted review
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Jess. We're sorry to hear that your experience did not meet your expectations, and we regret that the promotional offer and its requirements were not communicated clearly before your visit, leaving you feeling misled and resulting in unexpected out-of-pocket costs. This is not the level of transparency or communication we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

Disappointed I had no access to doctor…

Disappointed I had no access to doctor at store and am still waiting for DMV paperwork ! Response time not good

June 27, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Susan, we're sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must have been to experience delays with your DMV paperwork and to feel you didn’t have access to the doctor when you needed help. This isn’t the level of service and professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you for sharing your feedback.

Rated 1 out of 5 stars

Dissatisfied customer

Customer service was horrible no communication. I’ll never use Stanton optical ever again.

June 27, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Pearl, we’re sorry to hear that your visit didn’t meet your expectations. We understand how frustrating it can be when communication falls short, and we regret that your experience left you feeling disappointed. This isn’t the level of service or professionalism we strive to provide. We’ll be escalating this internally to ensure it’s thoroughly reviewed. Thank you so much for your feedback.

Rated 5 out of 5 stars

THE PLACE TO GO

Johanna was a great help, I liked the vision test, the quality was very good. I received my glasses Glasses quickly. I was very satisfied.

July 3, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Ruben! We're glad Johanna provided great help and that you had a positive experience with your vision test and new glasses. We appreciate your feedback and are happy to hear you received your glasses quickly and were satisfied with your visit. We look forward to seeing you again!

Rated 5 out of 5 stars

The experience was great been there…

The experience was great been there before great service friendly people and would recommend others to go to Stanton optical to get here Eyewear

July 3, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Valeria! We're glad you've continued to have great experiences with our friendly team and excellent service. We appreciate your recommendation and look forward to helping you with your eyewear needs again in the future!

Rated 5 out of 5 stars

They were fast and friendly

Staff were friendly and the service was excellent. This was my first time getting progressive glasses and they explained all my options thoroughly.

June 15, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Raquel! We're so glad our friendly team provided excellent service and took the time to thoroughly explain your options for progressive lenses. We appreciate your trust in us and are happy to hear you had a great experience!

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