Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
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Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more
Company replied
Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

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Good customer service. I wish you sold the Ray Ban metal frames.
They had me waiting for a while so i don’t understand what the point of having an appointment is if you’re just gonna sit there waiting before you’re finally called back. Also i feel like for the glasses i got i paid too much; i probably should’ve just got the eye exam and ordered my glasses for way less online. It took a little over a week to get them which also makes me think i might as well have ordered online.
The experience was not the best, we made an apt with someone over the phone who was rude and then went to check in with someone who was rude to my 13 yr old daughter. Then took 3 hours to get through the apt which made it pointless to have an apt. We did finally get the prescription so thats the only plus.
My glasses I waited over 3 weeks for when I got confirmation they were ready ! I even gave them an extra 3 days after that to pick them up and they were not ready when I arrived, waited an hour for them to adjust and after that they put the wrong lenses of prescription in the wrong sides of glass frames ? ...and tint color was also incorrect the manager jasmine is great! Really tried to help me prior before pick up another rep assisted me that day ! ..but it was a waste of time and stressful cause I need my glasses asap !
They got my prescription wrong and after that got my glasses order wrong twice and didn't have a pair that I actually asked for

Reply from Stanton Optical - El Paso (The Fountains)
It was super professional and the process was super easy I just made an appointment and walked in and before you know it I had my glasses the very next day I couldn't think of a better place to get your eyes checked and purchase your glasses or contacts from! Thank you Stanton optical I'm forever grateful!
I was able to explain the problem I was having with my glasses as far as using the bifocal part. I was remeasured and got a new pair. Within a few days I received my new glasses without having to pay for them. They turned out better and I have been able to see better with the ones they replaced.
The readers I ordered fit well without need to adjust the frame. The staff at the store are efficient and knowledgeable.
Jazmine Navarro was exceptional! She answered all my questions and took time to explain all the details, and I didn't feel rushed or pressured to make decisions.
The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and their designer frames are maybe 2 or 3. Plus, if you get one of those designer brands, you don’t get the original frame case.

Reply from Stanton Optical - El Paso (The Fountains)
The Stanton Optical staff at the Fountains gave exceptional service. They were helpful and informative about the different options for me to choose my glasses; they also made the exam visit comfortable and offered a new service that was added to test for signs of glaucoma and cataracts. With my insurance, the exam and the inclusion of two pairs of glasses was reasonably priced. I received my new glasses within a week. I will continue to use their services. Thank you so much!
Experience was great from start to finish. Great staff.
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