Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
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Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more
Company replied
Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

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Staff was fine. I was disappointed how they just put the glasses 2 pair in front of me. I tried them on and said there fine. I had to ask for cases for the glasses..I purchased Cavel glasses which are name brand luxury glasses and they hand me two very cheaply made plastic cases. And had to ask for lenses cloth to clean the glasses.

Reply from Stanton Optical - El Paso (The Fountains)
ads say two pairs starting at 79, same day
try 700+ and 1 and a half weeks not same day
no help to explain type of frames is a big thing to the expense
then add this and add that
eye exam was great service
pick ok but not once did we verify i could actually see what happened to let verify your glasses are correct not just the fit buy the vision!!!

Reply from Stanton Optical - El Paso (The Fountains)
Terrible, I showed up 30 minutes early to see the styles, and my only request is will they help me find something that is the proper size. I was basically told it's what is on the wall and see if it fits. I'm so glad I walked out before the exam. This place is like a McDonalds, everyone is in such a rush that customer concerns don't matter. No thank you.

Reply from Stanton Optical - El Paso (The Fountains)

Reply from Stanton Optical - El Paso (The Fountains)
My questions were answered. My concerns were answered. Gloria helped me to obtain what I needed in my glasses and the wait time was minimal.
Staff was helpful, helped me through process, Store Manager was amazing!!
Going to the appointment itself took the longest. It was so busy and absolutely no help.

Reply from Stanton Optical - El Paso (The Fountains)
I've gone to two different locations in El Paso and have been unhappy with my results both times my glasses are not a good fit nor is the prescription aside from that each time I've gone they never have a pair of contacts for me to leave with but they always charge me for the contact appointment so I don't even know if the contacts are a good fit the prescription is a good fit I don't know because the glasses and prescription are not this is probably going to be the last time I go to any El Paso store

Reply from Stanton Optical - El Paso (The Fountains)
I like how everything is very straightforward the only thing is that the website kind of gets stuck during signing in other than that everything is great.
Quick & friendly service, very informative & had a good variety of frames to choose from. Thank you!
Got a message a day before my glasses were ready to be picked up. I was told to sit at a station and someone would be right with me. 30 minutes later a gentleman asks if I’ve been helped I said I’m here to pick up. He looks for my glasses in the yellow boxes and they were not in there. He goes to the back and comes back 20 minutes later staying they sent the wrong style and that I could take them or send them back. I have already waited and needed them ASAP so I asked or a refund and Eyemart took care of me within an hour. Waste of my time here. Another lady was there and got a message her eye drops were ready and staff told her they would be ready by Monday. Seems like a very disorganized establishment.

Reply from Stanton Optical - El Paso (The Fountains)
Had nothing to do with staff has to do with the company. Not many frames to choose from when it comes to the 2 pair for 79 dollars. Then everything is ala carte now when before you could choose what you wanted. Staff was great and amazing.
I can't read with the progressive part of the lenses. They were made wrong.
Great experience from the moment I walked in until I walked out. The young lady the assisted me was patient with me and put me at ease right away. Since I couldn’t read the questions hence my visit there…she took time and read them to me and I answered verbally. She continued to assist me pick my frames and provided me with advice which I appreciated very much. She even provided me with at least 1 of my glasses to take home. The other pair would be ready in 5 to 10 days. Very happy experience. Just a quick note the young men there were discussing there previous night activity while providing my pre-exam..I don’t think they thought I spoke English so I just listened..lol I myself have 3 sons so I thought it was funny but concern if I was getting the proper attention to my exam…
First of all. They waste all my time in telling me, I could have my lenses replaced to other frames, I brought in. They charge me total price and weeks to receive news and They declined to have lenses replaced. Waste of time. 2ndly..my other frames with transitions had no transitions, after being told they were ready for pick up..had to waste more time. Few more weeks to get the right lenses..more valuable time wasted.. currently no transitions eye wear. No discount, half price off to show any inconvenience they may have caused me..just take my money and waste my time..now that Is what they call "customer service "
They quickly fixed problem and went out of their way
From the very beginning your staff helped me get an appointment to get my eyes checked and eventually a nice pair of glasses with proper prescription... The waiting time was a little too long but in the end we'll wort it and definitely your prices are outstanding. In this economy you sure helped me a lot. I'm ready to used my prescription once more and get me another pair of glasses for the sun!!!
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