Stanton Optical - El Paso (The Fountains) Reviews 

121
TrustScore 3.5 out of 5

3.7

8889 Gateway Blvd W, #1010, 79925 El Paso, TX, US


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Rated 5 out of 5 stars

Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more

Company replied

Rated 5 out of 5 stars

I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more

Company replied

Rated 1 out of 5 stars

The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more

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Rated 5 out of 5 stars

Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

  • (915) 277-0054
Promotion box for Stanton Optical - El Paso (The Fountains)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.7

Average

TrustScore 3.5 out of 5

121 reviews

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3.7

All reviews

(121)

16,700 reviews in the last 12 months

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Rated 3 out of 5 stars

Glasses was ready at same time

Glasses was ready at same time

March 6, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello, thank you for your feedback! We’re glad to hear that your glasses were ready on time. We appreciate you letting us know, and we hope you’re enjoying your new eyewear.

Rated 5 out of 5 stars

Excellent service

Excellent service

March 7, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Hector! Thank you for your feedback! We’re thrilled you had excellent service and truly appreciate your kind words!

Rated 3 out of 5 stars

The visit was okay.

The staff was friendly facility clean. We had an appt at 4:15pm got there at 3:30pm to be sure we had more than enough time to for our appt and we left the facility at 5:30pm. The job was done but out discount that was promised at the beginning of the visit was not given to us. Never saw the doctor ans our reading glasses are really hard to see.

March 5, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Lucy. We’re glad to hear you found our staff friendly and the facility clean. However, we’re sorry to learn about the concerns you experienced regarding the wait time, any confusion regarding pricing, and the difficulty with your reading glasses. Please know all prescriptions are reviewed and signed by a licensed doctor. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

terrible place

terrible place. The saleman told be 11 months ago that when i got the glasses that the scratch warranty would allow me to get lenses replaced if scratched within the year if I get the $50 scratch warranty. Went in the store within the year and got charged $30 for replacement. I will just go back to EyeMart next time. That have a real scratch warranty

February 28, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Daniel, we’re truly sorry to hear about your experience. We understand how frustrating it must have been to expect full coverage under the scratch warranty and then be charged a replacement fee. With our lens warranty, we cover 80% of any damage and the patient covers 20% at the retail price. We appreciate your feedback and are here to help. Please don’t hesitate to call our support center at 877-518-5788 so we can help clarify any concerns you may have.

Rated 2 out of 5 stars

4 hour wait.

4 hour wait.. it was ridiculous

February 27, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Ashley. We sincerely apologize for the long wait and understand how frustrating that must have been. Your time is important, and this is not the experience we want for our customers. We are always looking for ways to improve and better serve our community, and we hope to have the opportunity to better serve you in the future. We appreciate your feedback.

Rated 5 out of 5 stars

From the time I walked in

From the time I walked in, to the time I left it was like visiting family. Aggie and staff was super helpful and friendly. Loved the atmosphere and I’ve told family members about my great experience.

February 26, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Rudy! We’re thrilled Aggie and the team made you feel like part of the family and that you enjoyed the atmosphere. We really appreciate you sharing your experience with your family, and we can’t wait to see you again!

Rated 1 out of 5 stars

I had the appt on feb

I had the appt on feb 5 at 9 :45 got there before like at 9:25. I didn’t want ah be late but it was stressful they forgot that I was there . They had waiting for hrs . Until I ask why I haven’t being called . So I was there until 1:49 and don’t even ask about what happened to my daughter she is not using your glasses at all I am not recommending your place at all.

February 5, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Olga, we’re truly sorry for the frustration and stress you experienced. Arriving early for your 9:45 appointment and then being overlooked for hours is completely unacceptable. Thank you for bringing this to our attention. We'll be escalating this internally to ensure it's thoroughly reviewed. We truly appreciate your feedback.

Rated 5 out of 5 stars

Well my experience w/eye exam was not a…

Well my experience w/eye exam was not a good one, they kept taking care of the walk-ins before the people who made the time to book the exam, like me , my appointment was at 9:15,, and didn’t get called in till after 10: , but I did get my glasses ADAP, so guess that made up for the other chaos

February 25, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Magda! We sincerely apologize for the delay during your appointment and understand how frustrating that must have been. We appreciate your patience and hope your next visit will be a smoother experience.

Rated 1 out of 5 stars

Not happy.he commercials are great

The commercials are great, 2 pairs of glasses for $79, but at the end the price is sticker shock! I wish you would make the invoices easier to understand. I had to go back and get the lens changed out on one pair because it was made to see far instead of close. I had them adjust 2 other pairs I bought because they the bridge was rubbing against my nose bridge. Now, they are hurting the back of my ears! Very disappointed with Stanton.l!!

February 24, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Laura. We're sorry to hear about the issue with your glasses and we apologize for any confusion regarding our pricing and promotions. Our 2 for $79 deal is one of our bestselling promotions, keep in mind that depending on your prescription, product selection and additional add-ons the package can vary. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Outstanding manager by the name of…

Outstanding manager by the name of Jasmine .She is prosoical, proactive, and proficient.

February 20, 2026
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Reply from Stanton Optical - El Paso (The Fountains)

Hello Henry! We’re thrilled to hear that Jasmine provided such outstanding service. We’ll be sure to share your praise with her!

Rated 3 out of 5 stars

Wrong prescription

My 1st prescription was wrong so I had to go back for a second exam. When my glasses were ready, I was given the glasses with the 1st prescription instead of the 2nd corrected prescription. Luckily as I sat in my car preparing to leave, I noticed something wasnt right with the glasses. So I went back and told them and they realized they were the wrong glasses.

February 5, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Irene, we sincerely apologize for the confusion with your prescriptions and for the inconvenience of having to return after already completing a second exam. We understand how frustrating that must have been, and we’re escalating this internally to ensure it’s thoroughly reviewed. Thank you for your feedback—we truly appreciate it and hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful. I’ve been going here for a little while now and it’s always a pretty smooth experience from the staff. I went in got what I needed at a good price and left with no issues. Definitely recommend.

February 20, 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Nathaniel, Thank you for your continued support and kind words! We’re glad every visit has been smooth and that you found everything you needed. We appreciate your recommendation!

Rated 1 out of 5 stars

They have changed a lot

They have changed a lot. Their service is horrible. My wife and I went there to get her glasses. Well, she got an exam, by a tech, not by a Doctor. Something about new machines and more expensive for their services. So the service went down the drain. She was not told by this tech the results of the exam. I had to ask some one after 20 minutes of waiting why was it taking that long to get taken care of. My wife had already picked her frames. When I asked the person at the front desk I was told she was not getting glasses because she had been referred to see an eye surgeon for cataracts. She don't show any signs of cataracts, but that is not the issue if she has to see a surgeon she will, but the fact that I had to ask someone what was the status of her exam after 20 minutes of waiting for some one thinking that she was getting glasses just to be told that she was going to get a referral instead of glasses shows that these people don't know what they are doing. I will never visit this store again, I think they need to evaluate their customer service procedures and or get new management. The frames are very expensive, cheaply made, and most are out place and or missing their colored tags! What a mess! do yourself a favor and visit other stores with better reviews.

September 13, 2025
Unprompted review
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