Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
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Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
Company replied
I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more
Company replied
Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

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Reply from Stanton Optical - El Paso (The Fountains)

Reply from Stanton Optical - El Paso (The Fountains)
The staff was friendly facility clean. We had an appt at 4:15pm got there at 3:30pm to be sure we had more than enough time to for our appt and we left the facility at 5:30pm. The job was done but out discount that was promised at the beginning of the visit was not given to us. Never saw the doctor ans our reading glasses are really hard to see.

Reply from Stanton Optical - El Paso (The Fountains)
terrible place. The saleman told be 11 months ago that when i got the glasses that the scratch warranty would allow me to get lenses replaced if scratched within the year if I get the $50 scratch warranty. Went in the store within the year and got charged $30 for replacement. I will just go back to EyeMart next time. That have a real scratch warranty

Reply from Stanton Optical - El Paso (The Fountains)

Reply from Stanton Optical - El Paso (The Fountains)
From the time I walked in, to the time I left it was like visiting family. Aggie and staff was super helpful and friendly. Loved the atmosphere and I’ve told family members about my great experience.

Reply from Stanton Optical - El Paso (The Fountains)
I had the appt on feb 5 at 9 :45 got there before like at 9:25. I didn’t want ah be late but it was stressful they forgot that I was there . They had waiting for hrs . Until I ask why I haven’t being called . So I was there until 1:49 and don’t even ask about what happened to my daughter she is not using your glasses at all I am not recommending your place at all.

Reply from Stanton Optical - El Paso (The Fountains)
Well my experience w/eye exam was not a good one, they kept taking care of the walk-ins before the people who made the time to book the exam, like me , my appointment was at 9:15,, and didn’t get called in till after 10: , but I did get my glasses ADAP, so guess that made up for the other chaos

Reply from Stanton Optical - El Paso (The Fountains)
The commercials are great, 2 pairs of glasses for $79, but at the end the price is sticker shock! I wish you would make the invoices easier to understand. I had to go back and get the lens changed out on one pair because it was made to see far instead of close. I had them adjust 2 other pairs I bought because they the bridge was rubbing against my nose bridge. Now, they are hurting the back of my ears! Very disappointed with Stanton.l!!

Reply from Stanton Optical - El Paso (The Fountains)
Outstanding manager by the name of Jasmine .She is prosoical, proactive, and proficient.

Reply from Stanton Optical - El Paso (The Fountains)
My 1st prescription was wrong so I had to go back for a second exam. When my glasses were ready, I was given the glasses with the 1st prescription instead of the 2nd corrected prescription. Luckily as I sat in my car preparing to leave, I noticed something wasnt right with the glasses. So I went back and told them and they realized they were the wrong glasses.

Reply from Stanton Optical - El Paso (The Fountains)
Very kind and helpful. I’ve been going here for a little while now and it’s always a pretty smooth experience from the staff. I went in got what I needed at a good price and left with no issues. Definitely recommend.

Reply from Stanton Optical - El Paso (The Fountains)
They have changed a lot. Their service is horrible. My wife and I went there to get her glasses. Well, she got an exam, by a tech, not by a Doctor. Something about new machines and more expensive for their services. So the service went down the drain. She was not told by this tech the results of the exam. I had to ask some one after 20 minutes of waiting why was it taking that long to get taken care of. My wife had already picked her frames. When I asked the person at the front desk I was told she was not getting glasses because she had been referred to see an eye surgeon for cataracts. She don't show any signs of cataracts, but that is not the issue if she has to see a surgeon she will, but the fact that I had to ask someone what was the status of her exam after 20 minutes of waiting for some one thinking that she was getting glasses just to be told that she was going to get a referral instead of glasses shows that these people don't know what they are doing. I will never visit this store again, I think they need to evaluate their customer service procedures and or get new management. The frames are very expensive, cheaply made, and most are out place and or missing their colored tags! What a mess! do yourself a favor and visit other stores with better reviews.
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