Gracie was very thorough in my examination. She explained everything as we went. Gracie and Nicole worked tirelessly with me to get what I needed in lens and frames that met my budget. They were both... See more
Company replied
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Gracie was very thorough in my examination. She explained everything as we went. Gracie and Nicole worked tirelessly with me to get what I needed in lens and frames that met my budget. They were both... See more
Company replied
Mine and my husband's experience was great with the sales personnel. She was patient, friendly, and polite while we were picking out our frames. And when I picked up our completed the glasses, the you... See more
Company replied
Not very professional, and I felt cheated out of a legit eye exam. The frames are set up so that it would be a miracle to find 2 pairs for the $79. Actually all the frames are sad choices. Overall, it... See more
Company replied
Omar got me taken care of. I went in to see what my options were because I lost my glasses and I was suffering with headaches and hard time driving at night for the last 3 days. He pulled my accoun... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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6542 Clinton Hwy, 37912, Knoxville, TN, United States

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My experience with Stanton Optical was absolutely great! I was a walk-in and this was my first time ever using them. I was welcomed by Omar whom was very professional, knowledgeable, and has great taste in music. My glasses are wonderful, and has the clearest view I've seen in awhile. Would I choose to use them again?Absolutely, I will share and shout it to the world . You'll never know how good they are unless you give them the opportunity to show you. Have patience when going to them, because they don't have a lot of employees. However, they still can get the job done and professionally at that.
Wouldn't even sit down with me for my glasses , just handed them to me and walked away first and last time with Stanton

Reply from Stanton Optical - Knoxville (Crown Pointe)
Customer service was perfect. Everything was explained as she did each task.
Long wait. 2nd part of test computer shut down had to repeat.When I picked up wrong script in one side. I asked about putting reader in sunglassess way to expensive, I left with 2 reading glasses only.

Reply from Stanton Optical - Knoxville (Crown Pointe)
This place was amazing great customer service they were so helpful and accommodating I would absolutely recommend this place!!
Charity Kelly has done an excellent job getting my glasses to me. She is very professional and very prompt. I would recommend to all my friends to use Stanton Optical at Crown Plaza.
Not very professional, and I felt cheated out of a legit eye exam. The frames are set up so that it would be a miracle to find 2 pairs for the $79. Actually all the frames are sad choices. Overall, it was a disappointment. I will go back to America’s Best because at least there I feel like it is a legitimate eye business.

Reply from Stanton Optical - Knoxville (Crown Pointe)
Never saw an optometrist through my entire visit, just two techs. I don't think my long distance prescription was dead on but it was okay. No one offered to adjust the fit or check them when I picked them up. I would say the visit is just okay. Not sure I will use them again.

Reply from Stanton Optical - Knoxville (Crown Pointe)
They took the time to make sure everything was comfortable and working clearly

Reply from Stanton Optical - Knoxville (Crown Pointe)
I loved my first experience and when I went to pick up my glasses I was slightly disappointed because it was so busy and not enough people. They was definitely understaffed for the day. But even so they handled it with a smile and quickly helped each person. I was in and out in less than 30 minutes. I just hope when I have to pick up my second pair my experience will still be as good.

Reply from Stanton Optical - Knoxville (Crown Pointe)
Perfect every1 was super nice and I didn't feel rushed

Reply from Stanton Optical - Knoxville (Crown Pointe)
We had a misunderstanding about one pair of my glasses. I wanted transitionals when she suggested progressive I thought it was the same. I found out it was not when they came in.

Reply from Stanton Optical - Knoxville (Crown Pointe)

Reply from Stanton Optical - Knoxville (Crown Pointe)

Reply from Stanton Optical - Knoxville (Crown Pointe)
Omar got me taken care of.
I went in to see what my options were because I lost my glasses and I was suffering with headaches and hard time driving at night for the last 3 days. He pulled my account up , he found my exact frames (which is still crazy to me ) and they had my lenses in store !!! I left the same hour with no glasses to leaving with glasses and relief . He was so
Sweet and helpful while juggling 4 other customers alone . I appreciate his positive energy and attitude towards ALL of us even the frustrated ones

Reply from Stanton Optical - Knoxville (Crown Pointe)
Service was good. The quality of glasses are good. Answered all my questions.

Reply from Stanton Optical - Knoxville (Crown Pointe)
Staff was kind and professional, made great suggestions, without trying to take from my wallet. Even with others ahead, felt like the service was pretty quick!

Reply from Stanton Optical - Knoxville (Crown Pointe)
Will never go there again do not keep appointment time had to wait 45 minutes

Reply from Stanton Optical - Knoxville (Crown Pointe)
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