Stanton Optical - Knoxville (West Town) Reviews 

60
TrustScore 4.5 out of 5

4.4

7811 Kingston Pike, 37919 Knoxville, TN, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more

Company replied

Rated 5 out of 5 stars

The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able... See more

Company replied

Rated 5 out of 5 stars

My glasses are perfect, and the staff was fabulous! They are friendly, patient & knowledgeable. They made my whole experience not only productive but also a great pleasure.

Company replied

Rated 1 out of 5 stars

The staff was very attentive and kind, but I felt completely mislead in terms of pricing. Two pairs of glasses and an exam for $80 is a great advertised price, but being told MID EXAM that I am REQUIR... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Knoxville (West Town)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(60)

13,186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First visit to an eye clinic.

This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out with my new glasses and able to see everything I had been missing for almost 20yrs. The whole staff was very professional and courteous to me and everyone else. Great people at the location on Kingston Pike, Knoxville near West Town Mall.

June 15, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hi Chris. Thank you for sharing your wonderful experience! We're thrilled to hear that your first eye exam was smooth and that our team provided professional and courteous service from start to finish. We're so happy you’re enjoying your new glasses and the clearer vision you’ve been missing. We appreciate your kind words and will be sure to share your feedback with our Kingston Pike team!

Rated 5 out of 5 stars

Every one of as so helpful and they…

Every one of as so helpful and they made it so easy my glasses were even a couple of days early thank you everyone.

June 11, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hi Dawn. Thank you for your wonderful review! We're so glad to hear that our team was helpful and made the process easy for you. It's even better to know that your glasses arrived earlier than expected! We truly appreciate your kind words and look forward to helping you again in the future.

Rated 5 out of 5 stars
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hi Urvashiben. Thank you for your kind words! We're thrilled to hear that you found our staff to be wonderful and very helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future! 😊

Rated 5 out of 5 stars

Very friendly and efficient staff

Very friendly and efficient staff.
Kristina and Bette were very nice and helpful.
I really did get my exam and 2 pairs of glasses for $79.00.

June 22, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello. Thank you so much for your wonderful feedback! We’re thrilled to hear Kristina and Bette provided such friendly and helpful service, and that your experience was efficient from start to finish. It’s great to know you were able to take advantage of our offer and get your exam and two pairs of glasses at such a great value. We truly appreciate your support!

Rated 5 out of 5 stars

Perfect

My glasses are perfect, and the staff was fabulous! They are friendly, patient & knowledgeable. They made my whole experience not only productive but also a great pleasure.

June 17, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello James. Thank you so much for your wonderful feedback! We’re thrilled to hear you love your glasses and that our team made your experience so enjoyable. Providing friendly, patient, and knowledgeable service is what we strive for, and we truly appreciate your support!

Rated 5 out of 5 stars

The staff was friendly and explained…

The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able to be out 2 minutes before closing even after she adjusted by glasses. Her manager was also helpful with info, but I did not get his name. Thank you again!

June 11, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Tabatha. Thank you for your feedback! We’re so glad to hear our staff was friendly and helpful in keeping you informed about your glasses and assisting with the adjustments. We’re especially happy Kristina was able to accommodate your pickup and ensure everything was taken care of smoothly, and that her manager was also helpful. We truly appreciate your kind words and support and look forward to serving you again in the future.

Rated 1 out of 5 stars

Supposed to be same day then waited 2…

Supposed to be same day then waited 2 weeks only for my lenses to be cracked

June 13, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Mitchell. We sincerely apologize for the delay in receiving your lenses and for the quality issue you experienced upon arrival. Please know same-day service and delivery time frames can vary depending on your prescription, product selection, and any additional add-ons. Your input helps us improve, and we’d love the opportunity to better serve you in the future. Thank you for your feedback.

Rated 5 out of 5 stars
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Jim! Thank you so much for your kind feedback. We are glad to hear your glasses arrived ahead of schedule and that everything went smoothly. Your support truly means a lot to us.

Rated 5 out of 5 stars

Every one was very helpful

Every one was very helpful

June 8, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Roy! We are glad to hear everyone was helpful and that you had a positive experience with us. We truly appreciate your support!

Rated 5 out of 5 stars

Great Service

June 8, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Claudia! We are glad to hear you had a great service experience with us and truly appreciate your support. Thank you for your feedback.

Rated 4 out of 5 stars

Amazing! But ask questions.

Staff was amazing! Wish the actual eye exam wasn’t virtual but it was a cool experience. Only thing I didn’t like was I chose frames over $200 and they weren’t brand new. If I knew that I wasn’t getting brand new frames out of the box I would have went cheaper. Besides that I wouldn’t go anywhere else!

May 16, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Michael! We’re glad to hear you had a great experience with our team and enjoyed the virtual eye exam. We also appreciate your comments regarding the frames and understand your concerns. Your feedback helps us improve communication and the overall patient experience. Thank you for choosing us, and we look forward to seeing you again!

Rated 5 out of 5 stars

Friendly and very helpful

Friendly and very helpful! Great atmosphere! The building could could use updating inside.

May 29, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello, Thank you for your kind feedback! We’re glad to hear you found our team friendly and helpful and enjoyed the atmosphere during your visit. We also appreciate your feedback regarding the interior updates, as comments like yours help us continue improving the experience for our patients. We truly appreciate your support!

Rated 5 out of 5 stars

Friendly service

Friendly service, knowledgeable staff. Great experience.

May 28, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Denise! We’re glad to hear you had a great experience with our friendly and knowledgeable staff. We appreciate your support!

Rated 5 out of 5 stars

Every person we encountered along each…

Every person we encountered along each step of the process made our visit feel important and meaningful.

May 10, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Daniel! We’re so glad to hear every step of your visit felt welcoming and meaningful. We truly appreciate your feedback and support!

Rated 5 out of 5 stars

Stanton Optical is the best place in Knoxville.

Stanton Optical is the best place in Knoxville to get your glasses. I'm 58. I've worn glasses since I was 9. I got my first pair of glasses from Dr.Swartz in Western Plaza in 1977. The folks at Stanton on Kingston Pike are excellent. They're thorough and caring. I highly recommend them.

May 13, 2026
Rated 1 out of 5 stars

Up sale!

Up sale!! My husband and I have good vision, just need readers. They tried to talk us into progressive readers…. 600.00 dollars. No thank you. No doctor on site as well.

April 29, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Tracy. We apologize that your eye exam did not meet your expectations and that you felt pressured during your visit. Our goal is to provide options and allow each patient to choose what best fits their needs and budget. Please be assured that all prescriptions are reviewed and signed by a licensed doctor. We have escalated your feedback internally to help us improve our process and ensure better service in the future. Thank you for bringing this to our attention.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look