This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more
Company replied
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This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more
Company replied
The parking lot was only accessible by going through 2 other parking lots, I did feel the promotion is misleading spent over 3x what the promotion implies. The staff, however, were delightful.
Company replied
The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able... See more
Company replied
This staff spent lots of one on one time with me to make sure my insurance coverage was maximized and prepared both pairs of glasses within 24 hours. They do a great job with eye exams as well.
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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7811 Kingston Pike, 37919, Knoxville, TN, United States

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This my second time two locations..this time it was the good employees.. they seem to care.

Reply from Stanton Optical - Knoxville (West Town)
The manager was excellent in referring me to an exceptional local Ophthalmologist for surgery and upon completion, taking care of my prescription. He expedited the completion of my order and provided excellent customer service! Thank you!

Reply from Stanton Optical - Knoxville (West Town)
Very misleading store and staff. When booking the appointment we were told the exam is included with the frames and the lenses would be done the same day. When getting to the appointment, we were told the exam is $25. We told them we had insurance and that they don't bill our type of insurance and give us a $130 credit for glasses. While waiting, we picked out a pair well below the credit and after the exam, we were then told due to the strength needed, the lenses need to be ordered and could take 2 weeks or more to come in. The whole reason we chose stanton is because the same day glasses due to my son's being broken and needing some sooner rather than later. When taken to the counter to pay, was told it's now $90 instead of $25? I asked why and they just shrugged their shoulders. I only paid because we needed the glasses and didn't have time to go elsewhere. After looking at the receipt, it said I was charged $65 for lenses plus the $25 exam fee. I asked why so much for lenses and they said oh he needs special lenses? Why was i not told? We have never needed special lenses in the past, much less ever had to pay extra for lenses unless we added special coatings. Very misleading. Also wanted to mention the 2 for $79 is a lie. They don't carry any of the frames included in the 2 for $79 in store. We weren't looking for that deal, but we did notice that none of the frames were available for that deal. I would never recommend this company to anyone needing glasses.

Reply from Stanton Optical - Knoxville (West Town)

Reply from Stanton Optical - Knoxville (West Town)
They are fast nice and straight forward no gimmicks or run arounds 😁

Reply from Stanton Optical - Knoxville (West Town)
Always a wonderful experience. I won’t ever go anywhere else

Reply from Stanton Optical - Knoxville (West Town)
Staff was helpful and they know there job and there all vary helpful

Reply from Stanton Optical - Knoxville (West Town)
My father who is 83 years old went to get glasses at a store in Knoxville, TN after talking with them on the phone on Aug. 19, 2024. They deinied him service because of his age. Told him the cutoff age is 80 yo. My sister called the company and they confirmed the age cutoff for service. Getting older is hard enough without the age discrimination and psycological impact of being treated this way. Company should provide service regardless of age. This is wrong.
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