Stanton Optical - Knoxville (West Town) Reviews 

68
TrustScore 4.5 out of 5

4.4

7811 Kingston Pike, 37919 Knoxville, TN, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more

Company replied

Rated 4 out of 5 stars

The parking lot was only accessible by going through 2 other parking lots, I did feel the promotion is misleading spent over 3x what the promotion implies. The staff, however, were delightful.

Company replied

Rated 5 out of 5 stars

The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able... See more

Company replied

Rated 5 out of 5 stars

This staff spent lots of one on one time with me to make sure my insurance coverage was maximized and prepared both pairs of glasses within 24 hours. They do a great job with eye exams as well.


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Knoxville (West Town)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.4

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(68)

15,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This my second time two locations..this…

This my second time two locations..this time it was the good employees.. they seem to care.

March 4, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Jeff, Thank you for your feedback! We’re glad to hear our team made your visit a positive experience. We truly appreciate you choosing us again

Rated 5 out of 5 stars

The manager was excellent in referring…

The manager was excellent in referring me to an exceptional local Ophthalmologist for surgery and upon completion, taking care of my prescription. He expedited the completion of my order and provided excellent customer service! Thank you!

March 2, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Tom! We’re thrilled our manager could assist you with a referral, expedite your order, and provide excellent service. We truly appreciate you!

Rated 1 out of 5 stars

Very misleading

Very misleading store and staff. When booking the appointment we were told the exam is included with the frames and the lenses would be done the same day. When getting to the appointment, we were told the exam is $25. We told them we had insurance and that they don't bill our type of insurance and give us a $130 credit for glasses. While waiting, we picked out a pair well below the credit and after the exam, we were then told due to the strength needed, the lenses need to be ordered and could take 2 weeks or more to come in. The whole reason we chose stanton is because the same day glasses due to my son's being broken and needing some sooner rather than later. When taken to the counter to pay, was told it's now $90 instead of $25? I asked why and they just shrugged their shoulders. I only paid because we needed the glasses and didn't have time to go elsewhere. After looking at the receipt, it said I was charged $65 for lenses plus the $25 exam fee. I asked why so much for lenses and they said oh he needs special lenses? Why was i not told? We have never needed special lenses in the past, much less ever had to pay extra for lenses unless we added special coatings. Very misleading. Also wanted to mention the 2 for $79 is a lie. They don't carry any of the frames included in the 2 for $79 in store. We weren't looking for that deal, but we did notice that none of the frames were available for that deal. I would never recommend this company to anyone needing glasses.

February 14, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello, we’re very sorry to hear about the confusion and frustration you experienced during your visit, especially regarding our pricing, promotions, and same-day glasses. Same-day service can vary depending on your prescription and product selection, and additional add-ons or frame choices may affect the final price. If you have any further questions or need clarification, please let us know—we’re here to help!

Rated 5 out of 5 stars

Really nice people!!!!

Really nice people!!!!

February 26, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Maria, Thank you for your kind words! We’re glad to hear our team made a positive impression. We truly appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

They are fast nice and straight forward…

They are fast nice and straight forward no gimmicks or run arounds 😁

February 21, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Kristen! We’re glad you found our service fast, friendly, and straightforward—no gimmicks, just great care 😁. We look forward to seeing you again!

Rated 5 out of 5 stars

Always a wonderful experience

Always a wonderful experience. I won’t ever go anywhere else

February 23, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello William! We’re thrilled to hear you always have a wonderful experience with us, and we look forward to serving you for many years to come!

Rated 5 out of 5 stars

Staff was helpful and they know there…

Staff was helpful and they know there job and there all vary helpful

February 21, 2026
Stanton Optical - Knoxville (West Town) logo

Reply from Stanton Optical - Knoxville (West Town)

Hello Steve, Thank you for your feedback! We’re glad our team could provide knowledgeable and helpful service.

Rated 1 out of 5 stars

Age discrimination for service 80yo cutoff age

My father who is 83 years old went to get glasses at a store in Knoxville, TN after talking with them on the phone on Aug. 19, 2024. They deinied him service because of his age. Told him the cutoff age is 80 yo. My sister called the company and they confirmed the age cutoff for service. Getting older is hard enough without the age discrimination and psycological impact of being treated this way. Company should provide service regardless of age. This is wrong.

August 19, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look