Lovely marble tiles for our bathroom floor. Excellent Customer service in store and online. Alex was really helpful in arranging replacement tiles when one got damaged and we didn’t have a good match... See more
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Review summary
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Reviews shaping this summary
Great experience, I ordered various samples which arrived well packaged, I also note that in some cases where the samples i ordered were not available i was provided with suitable alternatives. The cu... See more
Company replied
Starel is the UK’s finest retailer of marble tiles (amongst other things) I have been using them since the company began and they are the real deal and very competitive pricing. Julia has been superb... See more
Company replied
I Visited Fareham showroom for samples, and was assisted by a lovely young lady who was very helpful (did not get her name) stunning range of tiles. we opted for the Arebescato viola for our downstai... See more
Company replied
Company details
Written by the company
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Contact info
7& 8 Standard Way, PO16 8XB, Fareham, United Kingdom
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4.5
Excellent
848 reviews
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Replied to 75% of negative reviews
Typically replies within 1 week
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Good delivery from Don 👍
July 21, 2026
Unprompted review
Reply from Starel Stones
Hello Philip,
Thank you for your kind review. Thanks again for choosing us, and we hope to help you again in the future!
Kind regards,
Starel Team
Beautiful tiles, great delivery experience
We ordered marble tiles from Starel stones on 2 occasions. The tiles are stunning so we’re very happy with them.
What also added to the experience was Ryan who delivered them both times. He took such care unloading and delivering the pallet and no tile was damaged during the delivery process. In comparison we refused delivery of another large marble tile company because all their tiles came broken. Thank you Ryan!
July 17, 2026
Unprompted review
Reply from Starel Stones
Hello Irene,
Thank you so much for your wonderful review! We're delighted to hear that you're so happy with your marble tiles and that you've had a great experience with us on both orders.
A special thank you for recognising Ryan. We'll be sure to pass on your kind words to him. We really appreciate your support and look forward to helping you with any future projects. Thank you again!
Kind regards,
Starel Team
Delivery was fantastic
Delivery was fantastic, Ryan the driver couldn’t have done more to help!
July 15, 2026
Unprompted review
Reply from Starel Stones
Hello,
Thank you for your review. It's great to hear Ryan went above and beyond to help with your delivery. We'll be sure to pass your kind words on to him.
Kind regards,
Starel Team
Very nice marble slabs and helpful…
Very nice marble slabs and helpful driver don
July 15, 2026
Unprompted review
Reply from Starel Stones
Hello Miran,
Thank you for your review. We're glad you're happy with the marble slabs and that Don was helpful with your delivery. We appreciate your feedback.
Kind regards,
Starel Team
No confirmation
Just placed an order for floor tiles after already getting samples and writing a good review on here about the sample process. However now I’ve ordered, I have received absolutely no confirmation of order, no delivery scale nothing. Just a blank email and one to review. I hope this isn’t how the order means to go on. I was a bit anxious about ordering after reading reviews on here so fingers crossed they send a proper confirmation of my order soon. I have would expected it to be an automatic thing as soon as the order was placed.
July 13, 2026
Unprompted review
Reply from Starel Stones
Hello Jane,
Thank you for taking the time to leave us a review.
Our team has followed up with you by email to provide an update on your order and has also resent your order confirmation for your reference.
Your tiles were dispatched via our standard delivery service. If you have any questions or need any assistance in the meantime, please don't hesitate to get in touch – our customer service team is always happy to help.
We hope you enjoy your order!
Kind regards,
Starel Team
Great delivery by ryan
July 14, 2026
Unprompted review
Reply from Starel Stones
Hello Rokas,
Thanks for your review. We're pleased to hear Ryan provided a great delivery service. We'll be sure to pass your feedback on to him.
Kind regards,
Starel Team
Excellent customer service
Excellent customer service, beautiful mosaic fan tiles and fast delivery. Very happy!
July 7, 2026
Unprompted review
Reply from Starel Stones
Hello Emma,
Thank you for taking the time to leave us a review. We're so glad you love your mosaic fan tiles and that everything arrived quickly. We hope they look fantastic once they're installed, and thank you for choosing Starel.
Kind regards,
Starel Team
Ryen was extremely polite and…
Ryen was extremely polite and accommodating as to where to leave the delivery
July 10, 2026
Unprompted review
Reply from Starel Stones
Hello George,
Thank you for your kind review, we appreciate your support. We're pleased to hear Ryan was polite and accommodating with your marble delivery.
Kind regards,
Starel Team
Timely delivery
Timely delivery, Ryan was professional and very friendly. Tiles are beautiful and no breakages.
July 10, 2026
Unprompted review
Reply from Starel Stones
Hello,
We’re delighted to hear your tiles arrived on time and in perfect condition. It’s great to know Ryan provided a professional and friendly delivery service. Thank you for sharing your experience.
Kind regards,
Starel Team
Reply from Starel Stones
Hello Joe,
We’re pleased to hear you’re happy with your slabs and that Don provided a helpful delivery service. Thank you for your feedback.
Kind regards,
Starel Team
Fantastic deliver
July 9, 2026
Unprompted review
Reply from Starel Stones
Hello Jorge,
We’re delighted to hear you had a fantastic delivery experience. Thank you for your feedback and support.
Kind regards,
Starel Team
Reply from Starel Stones
Hello Taras,
We’re happy to hear Ryan provided such quick and friendly service. Thank you for your feedback, and we’re pleased you had such a positive experience.
Kind regards,
Starel Team
Great delivery driver don
Great delivery driver don. Very helpful.
Wish the the office was as forgiving to deal with
July 7, 2026
Unprompted review
Reply from Starel Stones
Hello
We’re delighted to hear Ryan provided such quick and friendly service. Thank you for your feedback, we really appreciate your support.
Kind regards,
Starel Team
one of the worst companies I have ever dealt with
Ordered a vanity unit from them with an expected delivery of 4 weeks. It took 9 weeks. Extra delays incurred us extra labour costs too, not that they cared. When delivery was finally due I asked for a photo of the top as I just knew the company felt so incompetent that mistakes would be made. They sent no photo and instead delivered someone else's marble top. They did nothing to compensate for this mistake. Communication is the worst I have experienced from any company. I confirmed via phone that I ordered a splash back and they said yes but nothing turned up and they tried to make me pay another £400 if I wanted one. Didn't want to give this company a penny more so I am left with an unfinished product. The marble could be nice but it arrived scratched and damaged and the company don't care to reply about it. AVOID this company if you want to save yourself months of stress and financial loss.
June 30, 2026
Unprompted review
Reply from Starel Stones
Hello Jessica,
We're sorry to hear that you were disappointed with your experience.
Our team has worked closely with you throughout your order and has done everything possible to resolve the issues that arose. Your original order was placed with a Calacatta White worktop, which unfortunately led to the initial misunderstanding regarding the worktop supplied. As soon as this was identified, our team acted quickly to rectify the mistake and arrange a replacement as soon as possible. We sincerely apologise again for this error.
With regard to the splashback, this was not included as part of your original order. Our team offered a very generous discounted price as a gesture of goodwill. Unfortunately, we are unable to negotiate beyond our agreed pricing or provide additional products free of charge. While we always try to help where we can, there are limits to the level of discount we can offer on items that were not originally purchased.
We appreciate all feedback, and we're sorry that we were unable to meet your expectations. Our team genuinely worked hard to assist you throughout the process, and we wish you all the best with your completed project.
Kind regards,
Starel Team
Excellent range of marble slabs and…
Excellent range of marble slabs and appreciate the transparent pricing. Marian was very knowledgeable and a joy to be shown around by
June 26, 2026
Unprompted review
Reply from Starel Stones
Hello Cathy,
We’re delighted to hear you enjoyed our range of marble slabs and appreciated our transparent pricing. It’s great to know Marion provided such knowledgeable and helpful service during your visit. Thank you for sharing your experience.
Kind regards,
Starel Team
Ordered 8 samples they only sent 6
Ordered 8 samples they only sent 6. Requested they either send the missing 6 or refund me can’t get any response from this company despite multiple emails. #100848
June 10, 2026
Unprompted review
Reply from Starel Stones
Hello,
We're sorry to hear that your experience did not meet your expectations.
We'd like to clarify that you ordered seven samples, and all seven were dispatched. In cases where we do not have a cut sample available for a particular material, we include a similar alternative along with a note explaining the substitution, so customers can still get an idea of comparable colours and finishes.
We also want to note that our samples are provided free of charge, with customers only paying the delivery cost.
Our team is currently in contact with you via email and is actively assisting with your query. We're committed to resolving any concerns and will continue to work with you to find a suitable solution.
Thank you for your feedback, and we appreciate the opportunity to assist you further.
Kind regards,
Starel Team
My issue has been sorted via the life…
My issue has been sorted via the life chat, thanks to Margarita. Lovely tiles!
June 11, 2026
Unprompted review
Reply from Starel Stones
Hello Raj,
We’re pleased to hear Margarita was able to help resolve your issue and that you’re happy with your tiles. Thank you for your feedback and support.
Kind regards,
Starel Team
Great experience in the Guildford…
Great experience in the Guildford showroom with Margarita
June 19, 2026
Unprompted review
Reply from Starel Stones
Hello Orla,
We’re delighted to hear you had a great experience in our Guildford showroom with Margarita. Thank you for your feedback, we really appreciate your support.
Kind regards,
Starel Team
Thank you so much Patrycja you were…
Thank you so much Patrycja you were AMAZING. My trip to Starel today was thoroughly enjoyable. You were personable, helpful and so knowledgeable thank you so much I had a great experience thanks to you. Mark was pretty great too!
June 22, 2026
Unprompted review
Reply from Starel Stones
Hello Julia,
We’re so pleased to hear you had such an enjoyable visit to our Slab Gallery. It’s fantastic to know Patrycja made your experience so memorable. We’ll be sure to pass on your lovely feedback to Patrycja and Mark.
Kind regards,
Starel Team
Great Customer service by Yulia.
I was on a deadline and contacted Starell Stones to make sure my order was dispatched. Julia went to so much effort to check out my order, make sure I had ordered the correct amount and had them packaged off that day. She was so friendly and helpful. My tiles arrived in super condition and are absolutely gorgeous. Thank you again
June 9, 2026
Unprompted review
Reply from Starel Stones
Hello,
Thank you for taking the time to share your experience. We’re so pleased Julia was able to assist with your order, especially with your deadline in mind, and make sure everything was prepared and dispatched promptly. We’ll be sure to pass on your kind words to her. Enjoy your beautiful new tiles!
Kind regards,
Starel Team
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