So far my experiences with Starling have been very good - the app is excellent, and so is the customer service. The savings account rates aren't very competitive, though (Virgin money offer nearly 2%... See more
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Review summary
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Starling has been, in the last few years, the best Bank App i've ever used and it's so easy to manage and understand. It has some good savings plans too and the use of spaces, to set up your goals an... See more
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Everyone should have at least one online bank if it is reliable and secure like this. No foreign transaction or cash withdrawal fees, which made my holiday experience much easier. I also enjoyed using... See more
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The app works well and gives all the services I expect. Please don't start, as other banks do, offering me discounts or points with purchases of other products. I want a bank to stick to the knitting... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.1
Great
46K reviews
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Reply from Starling
Hi Louise,
Thank you so much for your positive feedback!
We're over the moon to hear that you're finding our app easy to use.
Our team's on hand 24/7 if you need help.
Happy banking,
Team Starling
They can suddenly freeze your account…
They can suddenly freeze your account the moment you deposit additional funds and move your money out of your account into theirs without paying any interest — even after you’ve provided all the documentation they requested. They then sit on your funds while dragging the entire process out under the guise of complaints or compliance procedures.
Monitor the account for sure but don't take the money out of my account without permission. This is illegal.
May 1, 2026
Unprompted review
Reply from Starling
Hi there,
We're sorry you've had a bad experience. We may need to restrict an account at times. Our team will reach out to keep you updated. Please check for any messages from the team.
If you'd like to raise a complaint, you can do so here: https://www.starlingbank.com/how-to-complain/
Team Starling
I have had no issues using Starling…
I have had no issues using Starling Bank, They are magnificent
April 13, 2026
Unprompted review
Reply from Starling
Hi Gordon,
Thanks for such a magnificent review!
Team Starling
Starling is ideal for sole traders
Starling offers everything I need. My one request is to have fully compliant and integratable reporting for UK sole trader tax returns asap. Thank you!
May 2, 2026
Unprompted review
Reply from Starling
Hey there,
Thanks for your great review!
We're so happy to hear we're provide all your banking needs! Our new accounting tool for businesses and sole traders offers lots of great features. Feel free to check out our website, or give our 24/7 customer service team a call on 020 7930 4450 to find out more!
Thanks again,
Team Starling
It's very quick efficient user friendly…
It's very quick efficient user friendly
Great for busy family connected banking
April 23, 2026
Unprompted review
Reply from Starling
Thanks for your lovely review, Rubi!
It's great to hear you're finding the app quick and easy to use! We're so happy you're enjoying your experience with us!
Thanks again,
Team Starling
A really easy to use banking experience…
A really easy to use banking experience and one of the few of the more ethical new banks; most of the others don't seem to have any other ethics other then making as much money as possible regardless of the cost.
May 2, 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for your wonderful review!
We're so happy to hear you're finding the app easy to use! It means a lot that our values and approach resonate with you as well. We believe banking should be both simple and responsible!
Happy banking,
Team Starling
This bank is set up like you want it to be !
This bank is set up in such a way that it has features I have been wanting or only partially received from my previous bank.
The app is fast and secure and new features and improvements continue.
May 1, 2026
Unprompted review
Reply from Starling
Hey Rob,
Thanks for your brilliant review!
We're thrilled to hear the features our app has to offer are exactly what you've been looking for! It's great to know you're loving the speed, security and ongoing improvements too.
Here's to a better banking experience,
Team Starling
Poor customer service
Shocking. Been with Starling 5 years and son had a kite card. Turns 16 and applies for 16-17 account. Refused no reason given and will not discuss with me or him the reason for refusal. Tried again 6 months later - same response. Off to Monzo and closing my account at the same time
Following Starling response rating stays the same. The links you gave do not explain the criteria used. 2 parents excellent credit score, daughter early twenties no problems all with Starling but 16 year old who has used the kite service without any issue - refused. Strange decision. Some posts say they only have so many accounts for teens to issue but frustrating no way of finding out why refused as they explicitly state no reason can or will be given. Disgraceful. Do not expect you to change your mind but at least tell people why. Monzo accepted yesterday no problems. 2 parents now switching away - no wonder Monzo outperforms in Customer satisfaction with a rating 82% for overall service quality and 87% for online and mobile banking services.
May 1, 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for taking the time to leave us a review.
We're truly sorry to hear your son's application was declined. We appreciate declined applications can be disappointing news. Please know we don't make these decisions lightly. As a regulated bank, we do have eligibility checks we need to follow before we can open an account. We suggest reading our Privacy Notice for more info on how we review each application: https://www.starlingbank.com/legal/.
If you haven't already, raising a complaint helps us understand the impact of your experience. You can see how to here: https://www.starlingbank.com/how-to-complain/
Team Starling
Great online bank, no problems encountered.
We've been banking with Starling for a number of years now with a business account and have never had any issues. The app is very easy to navigate and make payments from.
The link to our accounting software platform is seamless, and this makes it very easy to keep track of all banking transactions.
I would definitely recommend.
May 1, 2026
Unprompted review
Reply from Starling
Hey Cathy,
Thanks for your wonderful review and recommendation!
We love hearing from our long-standing customers! It's great to hear you're enjoying your business account, and the accounting software is helping you keep track of your transactions. Banking doesn't need to be complicated, so hassle-free banking is what we’re aiming for!
Thanks again,
Team Starling
Easy to use banking
Easy to use app makes banking straightforward. I like the notifications for spending, inward payments and upcoming debits. Spaces work well for saving for something special, and ease of transfer between my account, our joint account, my Euro account and my savings space is great. Setting everything up was very easy in the app.
May 1, 2026
Unprompted review
Reply from Starling
Hi Chris,
Thanks for your brilliant review!
We're thrilled to hear you're using and enjoying so many of the app's features! It's great to see you're making the most of Spaces. We're always trying to find new ways to keep money management accessible to everyone. We love the instant notifications too, they're super handy!
Happy banking,
Team Starling
Great experience
Any type of transaction is simple. I have no trouble following instructions and feel safe with this bank.
May 1, 2026
Unprompted review
Reply from Starling
Hi Jenny,
Thanks for your lovely review!
We're so happy to hear you're finding the app simple and easy to navigate. That's exactly what we strive for! It means a lot to know you're feeling safe with us.
Many thanks,
Team Starling
Dealing with the help desk is…
Dealing with the help desk is consistently poor . The app is not easy to naigate and locate the messages they have sent you and there is no consistency in their approach to accounts
April 27, 2026
Unprompted review
Reply from Starling
Hi Paul,
Thanks for taking the time to leave us a review.
We're so sorry to hear you're found the app difficult to navigate, and your experience hasn't felt consistent. That's not what we aim for. We're always looking for ways to improve how things are laid out, so comments like this are genuinely helpful. If you're ever struggling to navigate the app, our customer service team are on hand 24/7 to help.
Thanks again,
Team Starling
Easy to use
Easy to use, the app is really user friendly and I always felt money is safe
May 1, 2026
Unprompted review
Reply from Starling
Hey there,
Thanks for your lovely review!
We're so happy to hear you're finding the app easy to use. Your safety and security is always our number one priority, so it's great to know you're feeling safe with us!
Thanks again,
Team Starling
Reply from Starling
Thanks for the review, Ferenc!
It's lovely knowing you're enjoying the app and finding the service we offer very good.
Happy banking,
Team Starling
It took three different people three…
It took three different people three days to turn down a temporary over draft of £100 required for 10 days. A direct debit due to be paid was rejected when funds were arriving, shown on the app arriving at midnight that day. Sadly, like old stayle banking, nothings changed apart from having an app. The personal touch, so welcome with old style banking, has gone. Its now computers and AI. !!
May 2, 2025
Unprompted review
Reply from Starling
Hi Geoff,
Thanks you for taking the time to share your experience with us.
We sincerely apologise for the frustration you encountered regarding the temporary overdraft and the direct debit issue.
All overdraft options available are subject to eligibility, and while we do our best to accommodate requests, we may be unable to offer a product.
If you'd like to open a complaint about the experience you've had, please take a look at our website page here: https://www.starlingbank.com/how-to-complain/
Team Starling
Great bank.
Easy to deal with. Easy to set up. Great security measures to protect your account.
May 1, 2026
Unprompted review
Reply from Starling
Hi Lisa,
Thanks for sharing your experience 🫶
We're so glad you've found setting up your account easy.
Knowing you're able to manage your money easily and benefit from our extensive security features brings a big smile to our faces!
If you need anything, we're open 24/7.
Happy banking,
Team Starling
A quick and easy process made joining…
A quick and easy process made joining Starling Bank a pleasure and convenient, the features and usability are excellent and secure and I highly recommend them. Take the plunge and soar with Starling Bank.
May 1, 2026
Unprompted review
Reply from Starling
Thanks for the kind review and recommendation, Rowland!
We're glad you're enjoying the app and finding the whole experience a pleasure.
Happy banking,
Team Starling
First class service
First class service, really easy to use, and it is extremely pleasing to be able to speak to somebody if you have a problem. Have had an account for over 7 years. I have highly recommended Starling Bank to all of my family and friends, even to other bank employees. PS Great to use when travelling overseas.
May 1, 2026
Unprompted review
Reply from Starling
Hi Frank,
Thanks so much for your wonderful review!
We're glad to hear that you've had such a positive experience with us over the past seven years. It means a lot to us that you find Starling easy to use and appreciate being able to speak to someone when needed.
Thanks for your recommendation!
Team Starling
Being able use a very strong app
Being able use a very strong app, and getting answers without issues.
May 1, 2026
Unprompted review
Reply from Starling
Hi Stephen,
Thanks for sharing your experience! It's wonderful to know you're enjoying the Starling app and are able to get responses to questions without any issues 🫶
Happy banking,
Team Starling
Never banking with them again
Never banking with them again. Tried to rush through a time-sensitive payment relating to my elderly aunt, answered every security question they threw at me, and they still took my money but wouldn’t send it.
Said it needed a “security review” and that the team had already gone home for the day. When I asked to just get my funds back to use a different bank, they told me it would take a full seven days to return my own money.
It feels like they’ve built the worst service I’ve ever seen in a financial institution, zero urgency, zero common sense, just pure frustration. If you ever need to move money quickly, run far away from Starling.
I’m pulling everything out and switching to banks that actually work.
January 22, 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for sharing this with us, and we're really sorry to hear about it.
From time to time, we might need to check a payment and the information surrounding it, as a regulated bank. These checks do not take long, and if we need anything from you, we'll reach out via the app.
If you haven't already, we encourage you to reach out to our customer service team again. They can assist you further with your concerns, including the status of your funds.
If you’d like to raise a complaint, you can find out more info on how to do so here: https://www.starlingbank.com/how-to-complain/.
Team Starling
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