Only giving one star because I have to. Ordered an acre on the moon gift for my husband for Christmas. Received no confirmation and have not heard anything about postage. I doubt I will receive anyt... See more
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It is now almost two weeks since I placed my order. Have chased it on several occasions and heard nothing back. I work for a print company so I know for a fact this doesn’t take that long to pro... See more
Exceptional! Outstanding! Phenomenal & Highly Recommended…. Robert (CEO) Went Far & Beyond to Make our Christmas Extra Special. I can not Praise this Company Enough! I Truly had Tears in my Eyes when... See more
Company replied
Order has been received and arrived in extremely tough durable and professional packaging. Contents of the package was in immaculate and desirable condition. the acre of moon Cert was very well... See more
Company replied
Company details
Written by the company
An Award Winning Star Naming Registry, with many years of experience providing the unique opportunity for customers to Name a Star for Someone Special. Our variety of great value Gift Packages make this a really affordable and unique gift! Stars represent so much to us, as we look into the night sky and they shine down upon us all. Suitable for almost any occasion, Star Naming is a gift that is really special and shows how much you care. Each Star Naming Gift is Registered in your chosen name for Eternity and we never name a star twice! Visit us at www.starnaminggifts.co.uk to buy now! We are also delighted to exclusively sell Acres of Land on the Moon or on Planet Mars. Each Acre Gift Package contains your exclusive Planetary Land Deed, detailing the location on the Moon or Mars of your specific plot of land. Each one is presented inside a Gift Portfolio Folder and is bursting full of fun contents that we know the recipient will enjoy. Buy an Acre on the Moon Mars by visiting: https://starnaminggifts.co.uk/moon-acres-for-sale/ Available on our website: 1. Name a Star Standard Gift Package (Great Value) https://starnaminggifts.co.uk/product/name-a-star/ 2. Name an Extra Bright Star Gift Package https://starnaminggifts.co.uk/product/name-an-extra-bright-star/ 3. Name a Binary Star Gift Package (perfect for Couples or 2 People) https://starnaminggifts.co.uk/product/name-a-binary-star/ 4. Name a Star Premium Gift Package Includes Framed A4 Star Deed, Luxury Gift Boxed https://starnaminggifts.co.uk/product/name-a-star-premium-gift/ 5. Acre on the Moon - Standard Acre Gift Package (Great Value) https://starnaminggifts.co.uk/product/acre-on-the-moon/ 6. Deluxe Acre on the Moon Gift Package (Acre is located in the Sea of Tranquility) https://starnaminggifts.co.uk/product/acre-on-the-moon-deluxe/ 7. Acre on the Moon Premium Gift Package Includes Framed A4 Lunar Deed, Luxury Gift Boxed https://starnaminggifts.co.uk/product/acre-on-the-moon-premium/ 8. Acre on Mars Gift Package (Standard Great Value) https://starnaminggifts.co.uk/product/acre-on-mars/ 9. Acre on Mars Premium Gift Package https://starnaminggifts.co.uk/product/acre-on-mars-premium/
Contact info
7 Feltham Lane, BA11 5AJ, Frome, United Kingdom
- 07828569848
- starnaminggifts@gmail.com
- starnaminggifts.co.uk
People also looked at
This is a lovely item
This is a lovely item, I bought it for my neighbours small little girls who have just lost their much loved grandad. It is really nice that they can go out on a clear night and say hallo to him, and has really helped them to understand that he has gone away. The communication was excellent and I would happily recommend this company.
November 29, 2021
Reply from www.starnaminggifts.co.uk
Vyvienne, thank you so much for this review and I truly hope that the girls can get some peace knowing that their Grandad is shining down on them. Really touching to read your review and we thank you for entrusting us with this special present. Best Wishes. Robert CEO
Ok, not great
Package was easy to order & fast to be delivered & my SO was duly impressed. That said, this could really benefit from a set of instructions helping to find the star, or a full description of where it is. The RA & RD are included, but as the sky changes all the time, without the inclusion of time, they tell you nothing useful
November 14, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Hello, thanks for your feedback. We are pleased it was easy to order and it got there quickly. We have taken your feedback on board about locating the star, and currently have an app in development which will when completed hopefully make this much easier. We also are having a hand drawn star map being produced to help with the location. We are sorry if we didn't meet your expectations on this occasion, and thank you again for your order with us. best wishes Robert CEO
My purchase was easy and the gift was…
My purchase was easy and the gift was delivered sooner than the expected date which was perfect timing.
October 6, 2021
Reply from www.starnaminggifts.co.uk
Thank you Very much for your review Susan we really appreciate this feedback. Best wishes . Robert - CEO
Reply from www.starnaminggifts.co.uk
Thank you Robert, that's nice to hear that we have helped with your Christmas Shopping
Great gift my fiancé will love it
Great gift. My fiancée will love it
September 21, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thank you Rebecca for your feedback !
love it
Stll think was expensive, speedy delivery,, but my granddaughter will love it.
September 19, 2021
Reply from www.starnaminggifts.co.uk
Dear Jackie, thank you very much for your feedback, it really is appreciated.
Really great and went over and above with a request I made
I Named a Binary Star for my husband on our 5th wedding anniversary. I asked if the date of our anniversary could be included on the star certificate and this was done for us . I got a response straight away and was told that it was no problem at all . It arrived and was very well packed and I was delighted when I saw the certificate as it was really lovely and the date of 27 July was on it as I had asked . We have framed it and my friends have commented on it on visits !
August 2, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thank you so much Steph for your comments. I hope you had a great anniversary. Thanks for your custom
A nice present for my Fiancé
Delivered fast and a nice present for
My fiancé . Robert helped put a special message onto the star deed - thank you
July 12, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thank you Adam for your kind words. I do hope that it is well received by your other half and glad to have been able to help. Best wishes Robert
Great Present and Service
Great present, came in good time and when I asked for details I had a quick response was within a few hours, turnaround was a few days, spot on especially during covid times and Father’s Day. Thank you will use again.
June 23, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thanks for your kind works and your custom is very much appreciated
I have yet to receive my package
I have yet to receive my package. No one answers email or messenger or phone. Would like refund.
Package arrived Friday and name spelt incorrectly. Have messaged you Friday but not received a reply.
June 16, 2021
Reply from www.starnaminggifts.co.uk
Dear Sam
As sent to you via Messenger, your Parcel entered the Hermes network 3 days ago and I have sent you the tracking information and step by step information as to where your parcel is. Hermes do not leave the parcel, so if you were not in they would attempt re-delivery until it was received or signed for. The tracking as of 08.03am today said it was back out again for delivery. I would hope that this is the case, and that this is then reflected in the inaccurate review above, thanks
I am appalled at the customer service…
I am appalled at the customer service for this company. I have been chasing my order since I had notification that my order was complete. It has yet to arrive. Nobody answers emails or messenger and phone goes to voicemail.
June 16, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Sam, there is no need to be appalled as your Parcel is on route to you probably for delivery today. The Tracking Number is Hermes Parcel 2 Go P2G91178840. This is a Hermes delivery that was placed into the postal system 2 days ago. There is nothing that states we will turn around your star within 7 days. You ordered late on the 7th June, and your Parcel is with the courier and is showing as delivery today or tomorrow to you. We are not Amazon and we do our best to dispatch quickly, and Fathers day we have been busier than usual and each Star is unique and takes a few days to produce.
Very pleased with the presentation
Very pleased with the presentation. Purchased as a gift for someone who is recently bereaved in her mums name. Lots of info included and speedy delivery
June 7, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thanks Rachel Much appreciated
Received package
Received re printed document today with correct name , looks great , if it hadn t been such a hassle trying to get a replacement , would have given full marks as product is good and well packaged with fast delivery service , once the mistake was finally picked up the service to replace it was first class
May 25, 2021
Reply from www.starnaminggifts.co.uk
Hello ! Carol we are sorry that this has happened and just found your email in our junk folder again and had we seen it before then We would have responded . I have just asked our webdesign team who have been changing the website layout and content what on earth is going on as we had this problem in early April and I was assured that it was fixed and obviously it hasn’t been . The only reason I got this message is I as CEO get a flash when we get trustpilot feedback . I would never want this to have happened. Is it too late for us to dispatch the replacement certificate by next day delivery Or has the birthday now passed ? I can get the night team to produce this this evening if it isn’t too late . If it is - what can we do as a gesture of our apology for your Grandson , Can we send some chocolate in the post or do something to make up for this as this is not ever what we want for our customers ? Email us back on heretohelp@starnaminggifts.co.uk and we will do all we can to make up for this thanks Robert - CEO
Would not use again
I placed an order on the 19/04/2021 to purchase an acre of Mars for my inlaws 50th Wedding Anniversary. I received an email from Parcel2Go informing me that the item was scheduled to be dropped off on the 22/04/2021 with an estimated delivery of the 27/04/2021. The 27th came and still no delivery so I emailed them but got not reply, so sent the same email again the next day and guess what? Still no reply!!!!! Tried calling a few times today and just keeps going to voicemail so left a message but am not holding my breath for a call back. The only time they seem to reply is when people are writing reviews on here so thought I would give it a go.
I will be contacting Paypal for a full refund.
Edit: Thank you for your reply, it's about time! Since I added my order number 1362 to every piece of correspondence I emailed you about, you should have been able to find it no matter what the name. It's not my fault that your filing/computer system is shoddy. It's funny how you have an excuse for every one, including the lady who put on a review not long before mine. If the item had of been dispatched thenit would have arrived as the address hasn't changed. I find that hard to believe though as the order has said processing from day one.
Stop making excuses and just be more professional. In regards to the refund I thank you but we would have requested it back from paypal if not anyway.
Good day to you
April 30, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Hello. We have issued you a full refund. Your order was dispatched however when you communicate with us using 3 different names - Gary , Kye and also Michilla Mason from different email addresses to the one the order was placed with - it is no wonder we cannot marry up the messages. If you have contacted us to say the parcel hadn't arrived we would have followed this up. You are now fully refunded for this item and that is your right in law. As is ours to correct your inaccurate statement. Thank you for the original custom,
Nothing received after 3 weeks after…
Nothing received after 3 weeks after payment. Avoid. This was a wedding anniversary gift. Looks like a scam operation with no means to contact the company. Will be contacting PayPal regarding refund. AVOID.
April 29, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Hello Kelly ann, this is the first we have heard of this?? We did not receive your order through to our Website directly but we did get an order in the name of Chris Hamilton on 7th April that appeared to have duplicated as the Status went from payment received back to processing and I deleted this order thinking it was an error. I can share the screen shots with you via email to hopefully reassure you. I am more than happy to issue you an instant refund now, or if you still have time for before the Anniversary, then I can dispatch this to you via next day courier and I will get my team onto this now. Please let us know what you would rather. We would never want this to happen and as it doesn't allow me to attach screen shots of the duplicated order status. Apologies as we never want to let anyone down but we thought this was a cancelled duplicate order. Rob CEO
Pleased with the Moon gift
I got the Moon gift in advance of my granddads birthday and it arrived quickly and looks nice too
April 21, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Thanks for the feedback - Much appreciated
unsure
i’ve contacted this company through text call and the website and all i’ve seen for two weeks is processing, i don’t get any response what so ever! avoid if you’d like something for your money!!!
edit:
happy to edit my review once this as been resolved :)
April 15, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Hayley this is not true . And we are sorry you feel this way. You can see from my response to the last 2 customers reviews that in the last 48 hours it has come to light after a change in IT platform that all our new orders are going into the Junk folder and we didn’t know they were there - this is never something we would have wanted . The processing status in itself demonstrated we haven’t had the order as the status changes to complete as we produce your item. Like the 2 other customers in the last 48 hours I will arrange a full refund . Plus we will also send you the item as well by next day courier - that way you haven’t paid anything and the item is being sent with our compliments in this matter . We are as disappointed as you are that this mistake happened and are not fake in any way . We only want the best for our business and customers hence the refund immediately regards Robert - CEO
Acre of the moon
Further Update: After the issues highlighted below, I have now received a full refund and a free gift as good will gesture. Although it has taken a while to get fully sorted, I am pleased with the outcome and do consider this to be an unfortunate mistake due to IT issues. :)
Update: After an initial reply on trust pilot I was quick to receive a refund from Paypal HOWEVER I've now had another email to say the refund hasn't processed?!
Regarding the gift, I had an email to say the parcel will be dispatched soon so hopefully I'll receive this as its now a very late gift for someone!
Hopefully this is all resolved - if so I will happily amend the review :)
Never received my gift, contacted them and no reply... think I may have been scammed!
I placed my order on 1st April and received the confirmation email. 2 weeks later my gift still hasn't arrived. I contacted the company via email, Facebook messenger and phone (switched off/Tesco mobile answer phone) no reply. These are all contact methods found on the website so I'm beginning to think I've been scammed. Disappointed as this was a gift for someone. Hopefully Paypal can assist with a refund but who knows if I'll see that money again
April 15, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Hi Alex I have just seen your Trustpilot review that came to us as an email notification. We are so sorry but we hadn’t even seen your order come to us. It came to light late last night in a similar incident that where we had a message from another customer and found that for some unknown reason hers email had gone to our junk folder. This hasnt happened before from our own website, and we thought this was an isolated incident. We changed platforms for IT 2 weeks ago and it seems to be sending all our new orders to the junk folder. This is a system error that our web team is exploring and we apologise for not spotting this until the Trustpilot message alert today. We will of course refund you your purchase now and we would like as a gesture of apology like to do what we did with the other customers and send it free of charge by next day delivery. . That way you will have your money back and your order for free. We are really sorry that this has happened, and we would never want this for any customer. Rob CEO
Best gift ever!
Bought a Binary Star Package for my Aunties wedding gift and she absolutely loved it. She said it was the best gift ever. Great price and speedy delivery too. Definitely recommend to anyone wanting a unique gift.
April 14, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
Very pleased we could help and glad she liked it
No certificate and no communication
I placed an order on the 5th April - a gift as I’m sure most of these purchases are - and after I received the confirmation of order via e-mail, I have heard nothing since.
I have left a voicemail on the mobile phone number quoted on the site. I have emailed the “heretohelp” email twice, and have just tried emailing the address on the PayPal transaction email. I notice that Robert has responded to feedback on trustpilot before, and maybe there’s a chance I will get a response here. Very, very poor customer service. I would NOT recommend and just want my money back
UPDATE After a prompt response from Robert, promising a replacement and a refund, a week has gone by. No further communication from the company, no replacement and the refund promised was not processed through PayPal. Still trying to get hold of somebody.....
April 14, 2021
Unprompted review
Reply from www.starnaminggifts.co.uk
** Sians Refund was processed in full on Wed 21 April* unfortunately due to Covid-19 infection I and another colleague had to self isolate until symptoms were over ** returning to the office tomorrow. So Full refund already given and Free item sent this morning.
__________________________________________
Hello Sian
I have just seen your Trustpilot review and was really shocked as we hadn’t heard anything about these issues, and so I had one of my team look in our Junk folder and your messages were all sat there. We never want any customer not to be happy, and upon checking I can see your parcel was dispatched on Wed 7th April via Hermes, and this should have been with you well before now. I have tried to track it and it says “in transit” as a status which cannot be correct. I can arrange for a brand new one to be dispatched by Next Day courier and share the tracking code with you whilst I attempt to track down this item, I will speak to Hermes directly.
To show you our commitment to our customers I will also refund your payment to you. That way you will have your money back and your order for free. We are really sorry that this has happened, and you may find the original parcel also turns up, in which case please let us know.
I hope this will restore your faith in us. Had we seen the messages our junk folder we could have dealt with this sooner for you and I apologise for this missing item.
Assuring you of our best intentions at all times.
Robert
CEO
Starnaminggifts.co.uk
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