today morning i happen 1 trade and to open that trade cost was maximum 20 dollar but I was charged more than I expected 296.40 dollar , even i have double check the spread or cost to open the trad... See more
Company replied
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See what reviewers are saying
After 6 months with Startrader I am happy to award 5 stars. The platform is still young, and there are still weaknesses that need to be fixed, especially regarding transparency. But I have not had a... See more
Company replied
The best thing of this Startrader platform is like fabulous wether it's deposit or withdrawal or spread. Very quick service is given. When someone gets any trouble customer services are available very... See more
Company replied
Very Disappointing Experience with Startrader I started trading with Startrader, but unfortunately, my experience has been extremely disappointing. I was charged more than I expected, and I f... See more
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Company details
Written by the company
Established in 2019, STARTRADER delivers a transparent and professional trading experience built on clarity and reliability. With competitive trading conditions, tighter spreads, efficient execution, and a wide range of global assets, the broker supports traders to operate with confidence. STARTRADER is founded on trust and integrity and holds licenses from established regulatory authorities across multiple jurisdictions. The ecosystem continues to grow, connecting retail traders, introducing brokers, and institutional partners through a unified network. The team moves forward with its traders, upholding strength, trust, ambition, and resilience as the foundations of its progress.
Contact info
Suite 201, 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, Mauritius
- info@startrader.com
- startrader.com
You should know
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Choi helped me a lot when I needed an…
Choi helped me a lot when I needed an explanation and solution to my problem thank you
March 19, 2026
Reply from STARTRADER
Hello Mark,
Thank you for your feedback! We’re happy to hear that Choi was able to assist you with your concern and provide a helpful solution. We’ll be sure to share your kind words with the team.
Regards,
STARTRADER Team
Star trader is a very good company
Star trader Very good platform but the server is a bit slow.
March 19, 2026
Reply from STARTRADER
Hello Mohd,
Thank you for your feedback. We’re pleased to hear you find STARTRADER a very good platform. We also take note of your comment regarding the server speed, and our team will continue working to improve performance and ensure a smoother experience.
Regards,
STARTRADER Team
easily understand and easy to operate.
January 19, 2026
Reply from STARTRADER
Dear Hardik Soni,
We're happy to hear that our product is easy to understand and operate. Thank you for your positive feedback; we appreciate it very much.
If you need any further assistance, we welcome you to contact us via, live chat or email at info@startrader.com.
Kind regards,
STARTRADER Team
I found it to be the best for UK…
I found it to be the best for UK traders with withdrawal almost come smoothly at nights - for example, if I request withdrawal at closing time of markets at 10pm, the funds are received before 6am in the morning. This is unmatched compared to other markets. Of course, H&L is different and that is instant to bank accounts.
March 13, 2026
Reply from STARTRADER
Hello Kamran,
Thank you for your great review. We're glad to hear that our platform has been helpful for your trading in the UK. It's also good to know that our withdrawal process met your expectations in terms of speed and efficiency. We truly appreciate you sharing your experience.
Regards,
STARTRADER Team
quick replies
March 4, 2026
Reply from STARTRADER
Hello Sobha,
Thank you for your review. We appreciate your feedback and are happy to know our team responded quickly.
Regards,
STARTRADER Team
Thank you for your support 🙏
March 13, 2026
Reply from STARTRADER
Hello Mohamed,
We appreciate your kind words and are so glad we could provide great support. Thank you for your feedback!
Regards,
STARTRADER Team
Worst Customer service!
There’s reason why average rating is only 3.9. Stay away from this trading app! The worst in handling withdrawal from your account. I withdraw my fund since February 28 and until now my money is not yet in my bank account. They are only quick for deposit but takes forever for withdrawal!!
March 13, 2026
Unprompted review
Reply from STARTRADER
Hi Neg,
We are sorry to hear that you have had a less than satisfactory experience with us.
We would like to learn more about your situation so we may assist to resolve the issues you face. However, we were unable to locate your case based off this information you have provided.
As such, we warmly invite you to contact us directly via live chat or email at info@startrader.com.
Kind regards,
STARTRADER Team
No Resolution Even After Formal Complaint and Final Notice
I had a very disappointing experience with StarTrader. After trading on their platform, I made around $6300 in profit and requested a withdrawal. Shortly after that, my account was suddenly placed under investigation. One withdrawal of $1800 was processed, but the rest of my funds are still being held.
I have contacted their support multiple times and provided all the information they asked for, but I keep receiving the same generic reply saying that the team is investigating the matter. I understand that checks may be required, but at least they should communicate properly and provide a clear timeframe for the investigation.
I also sent them a Final Notice and submitted a formal complaint with all supporting evidence, but I am still not getting a proper response.
Overall, this experience has been very frustrating. I hope they resolve this issue soon and process the remaining withdrawal.
March 9, 2026
Unprompted review
Reply from STARTRADER
Hi Vikas,
Thank you for your feedback. Please be assured that we are aware of your case and are currently investigating the matter. We will provide further updates as soon as possible. We appreciate your patience in the matter.
Kind Regards,
STARTRADER Team
Reply from STARTRADER
Hi Sol Lihin,
Thank you for sharing your experience with us. It’s reassuring to hear that you find STARTRADER’s server performance stable, with no lag issues, and that the spreads meet your expectations. Knowing that our platform is delivering smooth and reliable trading conditions is very encouraging.
At STARTRADER, we remain committed to providing every client with efficient execution, competitive spreads, and dependable support. Your feedback motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
My issue isnt resolved still didnt get…
My issue isnt resolved still didnt get my deposit ive talked to your agents 3 times but still its not resolved
March 12, 2026
Reply from STARTRADER
Hi Ahmed Sahil,
We appreciate you reaching out to us again regarding your deposit concern. We understand how frustrating it can be when a transaction remains unresolved despite multiple contacts with our support team, and we sincerely regret the inconvenience this has caused.
We confirm that your deposit inquiry has been acknowledged and escalated for further review. Our team is currently investigating the matter to ensure proper handling. While no resolution has been finalized yet, please be assured that we are committed to resolving this issue quickly and will provide prompt updates as soon as more information becomes available.
Your feedback is important to us, and we take your concerns seriously. We remain dedicated to improving both our responsiveness and transparency, and we encourage you to continue reaching out through our support channels if you need further assistance while the review is ongoing.
Kind regards,
STARTRADER Team
Terrible decision using STARTRADER
Account number - 24939545
This past weekend i was profitable so as anyone would I tried to withdraw my funds. After successfully withdrawing some small amounts I tried to withdrawal the whole amount but it was “rejected” so the first thing I did was email back that was 4 days ago. I’ve heard no email back. So I thought if I use live chat I can get some clarification of how long things will take. May as well talk to the wall because there’s no clear answers. Just get responses like “please be patient while our team reviews your account” no timeframe. No help. I’ve used live chat probably 5 plus times to see what’s happening so I’m able to withdraw my funds but it’s just the same reply every time. And after reading reviews on here I wish I never used this company. They don’t give you withdrawals when you make successful trades. It’s just blocked for weeks by the sound of it with no answer apart from “reviewing my account” I’m not hopeful that I will get my account unsuspended. Now live chat won’t even work. They don’t respond to emails and I’ve lost my money. STAY CLEAR
March 8, 2026
Unprompted review
Reply from STARTRADER
Hi Jamie,
Thank you for bringing your concern to our attention. We understand how important timely withdrawals are, and we regret the frustration this delay has caused.
We confirm that your withdrawal request is currently under review. Your identity has been verified, and no issues have been detected with the transaction. The review process is procedural and not due to any problem with your account or withdrawal request. To expedite resolution, the case has been escalated internally, and the expected completion time is within 1–2 business days.
We sincerely apologize for the inconvenience and for any lack of clarity you may have experienced when reaching out via email or live chat. Please be assured that our team is actively working to finalize the withdrawal, and we will provide updates as soon as the payment is completed.
Your feedback is important to us, and we remain committed to improving both our support responsiveness and transparency.
Kind regards,
STARTRADER Team
Good Broker
March 12, 2026
Reply from STARTRADER
Hi Ankit Kumar,
We’re grateful for your positive feedback. It’s encouraging to know that you consider STARTRADER a good broker and that your experience with our services has been satisfactory. Your recognition reassures us that our commitment to reliability, transparency, and client satisfaction is making a meaningful impact.
At STARTRADER, we strive to provide every client with seamless trading conditions, secure transactions, and responsive support. Your appreciation motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
Reply from STARTRADER
Hi Subhasish,
Thank you for letting us know about your experience. It’s great to hear that you find both deposits and withdrawals with STARTRADER easy and convenient. Knowing that our efforts to provide smooth and efficient transactions are appreciated reassures us that we’re meeting client expectations.
At STARTRADER, we strive to ensure every client enjoys seamless trading conditions, secure payments, and responsive support. Your recognition motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
It was a great experience to talk to an…
It was a great experience to talk to an actual human and be assisted accordingly.
Choi really helped me find a solution to the problem I was having and got it dealt with.
Thanks again!
March 11, 2026
Reply from STARTRADER
Hi Rico Harris,
We’re thankful for your thoughtful words. It’s wonderful to hear that speaking directly with our support team made a positive difference and that Choi was able to assist you effectively in resolving your issue. Knowing that our team’s responsiveness and dedication are recognized reassures us that we’re delivering the service our clients deserve.
At STARTRADER, we strive to provide every client with seamless trading conditions, secure transactions, and reliable support. Your appreciation motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
Avoid StarTrader – Negligence and No Support, Pathetic.
I strongly advise against using StarTrader LLC. On 12-February-2026, my multiple copy trading accounts were liquidated because their platform failed to execute stop-loss orders, even though they were configured correctly. This caused me losses of $1,000 and $500.
Their customer support is pathetic — I have been emailing them for over a month with no response. The company is clearly ignoring its responsibilities and dragging out the matter without any accountability.
Do not use StarTrader. Their platform is unreliable, and you risk losing your money with no support.
March 2, 2026
Unprompted review
Reply from STARTRADER
Hi Eeshan Khairi,
We appreciate you sharing your concerns with us and understand the frustration caused by the stop‑loss issue in copy trading. Transparency and reliability are very important to us, and we regret that your experience has left you dissatisfied.
We acknowledge your report regarding the liquidation of multiple accounts on 12 February 2026 due to stop‑loss orders not executing as configured. You explained that despite setting the option “Close all unprofitable trades and suspend copy trading” when floating loss reached $120, the stop loss did not trigger, resulting in losses across accounts. We understand the seriousness of this matter and the impact it has had.
Our support team noted that the issue was not reported through the correct account email, which is necessary to ensure accuracy and prevent misinformation. Once the issue is submitted using the proper email address linked to the affected account, we will be able to verify the details and proceed with a full investigation.
Your feedback is invaluable, and we take your concerns seriously. Please be assured that once the correct reporting process is followed, our team will review the case thoroughly and provide updates as soon as they are available.
Kind regards,
STARTRADER Team
very good and fast respond due to the…
very good and fast respond due to the deposit and withdrawal
March 2, 2026
Reply from STARTRADER
Hi Daren Ng,
We’re grateful for your kind words. It’s encouraging to learn that you’ve experienced very good and fast responses with STARTRADER, especially regarding deposits and withdrawals. Knowing that our efforts to provide smooth and efficient transactions are appreciated reassures us that we’re meeting client expectations.
At STARTRADER, we strive to ensure every client enjoys seamless trading conditions, secure payments, and responsive support. Your recognition motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
Reply from STARTRADER
Hi Zhi Long Woo,
Your feedback means a lot to us. We’re glad to hear that you’ve experienced fast deposits and withdrawals with STARTRADER, without having to wait too long. Knowing that our efforts to provide smooth and efficient transactions are appreciated reassures us that we’re meeting client expectations.
At STARTRADER, we strive to ensure every client enjoys seamless trading conditions, secure payments, and responsive support. Your recognition motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
Good app
Good app, UI is very positive i like the layouts and how easily accesible they are
March 11, 2026
Reply from STARTRADER
Hi Benjamin Elvey,
We truly appreciate your feedback. It is wonderful to know that you find STARTRADER’s app good, with a positive user interface and layouts that are easy to access. Your recognition reassures us that our commitment to user‑friendly design, transparency, and client satisfaction is making a meaningful impact.
At STARTRADER, we strive to provide every client with seamless trading conditions, intuitive tools, and responsive support. Your appreciation motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
This one is not working
March 11, 2026
Unprompted review
Reply from STARTRADER
Hi Nordsjællands EL Service
We are sorry to hear that you have had a less than satisfactory experience with us.
We would like to learn more about your situation so we may assist to resolve the issues you face. However, we were unable to locate your case based off this information you have provided.
As such, we warmly invite you to contact us directly via live chat or email at info@startrader.com.
Kind regards,
STARTRADER Team
Reply from STARTRADER
Hi Madivi Venkatesh,
We truly appreciate your feedback. It is wonderful to know that you found the information provided by STARTRADER helpful. Your recognition reassures us that our commitment to transparency, clarity, and client satisfaction is making a meaningful impact.
At STARTRADER, we strive to ensure that every client receives accurate guidance, seamless trading conditions, and responsive support. Your appreciation motivates us to continue refining our services and maintaining the highest standards of excellence.
Kind regards,
STARTRADER Team
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