Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more
Company replied
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Review summary
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Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more
Company replied
I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more
Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10
Company replied
Company details
- Online Marketplace
- Automobile Storage Facility
- Parking Garage
- Parking Lot
- Self-Storage Facility
- Storage Facility
Written by the company
Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.
Contact info
The Pill Box, 115 Coventry Road, E2 6GG, London, United Kingdom
- support@stashbee.com
- stashbee.com
4.6
Excellent
842 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book and very convenient to have
June 11, 2025
Reply from Stashbee
Hello Rachel,
We're glad to hear that you found us easy and convenient.
Regards,
The Stashbee Team
Good company
Once account is set up and you adhere to policy, everything runs smoothly. You are kept informed of bookings, dates, etc. Good company to go with if renting your car parking space.
May 30, 2025
Reply from Stashbee
Hello Helen,
Thank you for your great review!
We're glad to hear that you found the process to be smooth and comprehensive.
Regards,
The Stashbee Team
Ignored identity fraud, sent bailiffs instead
I reported identity fraud to Stashbee in March after discovering my stolen driving licence had been used to open an account in my name. They responded and claimed they’d investigate — but did absolutely nothing. The account remained active for months. I received no follow-up, no resolution, and now I’m being chased by a debt collection agency for £523, even though I never opened or used the account. I provided proof of a police report (Action Fraud), confirmed a legal name change, and informed them directly that this was a case of identity theft. Their response? Send my details to a bailiff. I’ve now escalated this to the ICO, the Financial Ombudsman, and lodged a second fraud report. The case is being looked at seriously — just not by Stashbee. I strongly advise against trusting this company with any of your data.
March 18, 2025
Reply from Stashbee
Hello Tommy,
We're very sorry to hear about your experience and understand how distressing this situation must be.
We want to clarify that the debt was passed to our debt collectors not to be pursued, but to help gather more information related to the case. The debt collection agency moved to collect the debt without our guidance, and we apologise for the confusion and concern it has caused.
Please rest assured that the case is still under investigation, and we have placed the debt collection process on hold while we gather all necessary details. This is a sensitive and unusual case, which none of our identity verification systems (Stripe & Onfido) have identified your account as being fraudulent.
.
We are happy to work with all law enforcement agencies and relevant third parties, including the ICO, the Financial Ombudsman, and Action Fraud, to help resolve this matter fairly, promptly, and transparently.
We have sent you a detailed email on the next steps required to close this out. Please do work with us to help resolve this issue.
We are committed to working with you to reach a resolution and appreciate your patience and cooperation during this process.
The Stashbee Team
Reply from Stashbee
Hello Anthoney,
Thank you for your positive review, much appreciated!
Regards,
The Stashbee Team
Reply from Stashbee
Hi Anastasia,
Thank you for your great review.
Regards,
The Stashbee Team
Scam
I rented a parking space for my non functioning car and arranged transport for another 100 pounds.
On the day the rental was supposed to start I have received a message that this is a scam.
There is no option to phone the company (or they say email or chat - you get automatically dismissed from the chat after they send you an email with refund).
There is no option to speak with the parking space owner beforehand (unless you pay/book) which is a huge problem.
It leaves me with a lot of issues where the car is now parked and with a minus of 100 pounds for the transport I have arranged.
I have to also post the conversation I had with the team. How they deny everything is unacceptable.
Message from the host today:
I don’t have this parking anymore and don’t recall ever using this platform to hire out parking. I haven’t lived at this address for over 3 years. Please don’t send money. This might be a scam
Jacques
Verified User
Message from Stashbee
Hello Lucia,
Thank you for your message, my name is Romaé and I will be helping you today! Please allow me to clarify, you were not scammed, it seems the Host had forgotten about their listing which you were able to book.
I think this deserves to be shown to others.
June 3, 2025
Unprompted review
Reply from Stashbee
Hi Lucia,
Thank you for taking the time to leave a review—I'm really sorry to hear about your experience.
We want to clarify what happened and, more importantly, show you that we take situations like this seriously. The Host you booked with did originally create their Stashbee listing and logged into their account to message you and cancel the booking. While we can’t explain why they used the word “scam,” we can confirm they were the original owner. It’s likely they simply forgot to remove the listing after moving house.
As soon as we were made aware the space was no longer available, we immediately removed it and issued you a full refund. As a goodwill gesture, we also added £50 in Stashbee credit to your account, and we’d love to help you find a reliable alternative.
We completely understand the inconvenience caused, especially with the transport arrangements. While the payment was made directly to a third-party provider, they are one of our trusted partners and are usually very understanding about situations like this. We recommend getting in touch with them and we're happy to support that conversation if helpful.
For full transparency, here’s the complete message originally sent by our team:
"Hello Lucia,
Thank you for your message, my name is Romaé and I will be helping you today.
Please allow me to clarify—you were not scammed. It seems the Host had forgotten about their listing, which you were able to book.
This has now been corrected; we have cancelled the booking and refunded you in full.
We have also added £20 Stashbee credit onto your account for the inconvenience caused.
We apologise for this misunderstanding—please let us know if we can help with anything else."
We’re truly sorry your experience didn’t meet expectations. We’re actively reviewing how these situations can be prevented going forward.
If you’re still looking for a space, we’d love the chance to support you properly.
Best regards,
The Stashbee Team
Reply from Stashbee
Hello Jaspreet,
Thank you for your lovely review!
Regards,
The Stashbee Team
Good fast and comfortable service.
May 5, 2025
Clear and easy
What a great site, I have found parking close to my job for a reasonable amount!
April 30, 2025
Thank you for a really quick turn…
Thank you for a really quick turn around from phone call to storage!
April 12, 2025
All went smoothly
All went smoothly on the day. The lock up was clean and almost new. The site was tidy and security looked good with coded entry both in and out.
March 29, 2025
Reply from Stashbee
Hello Mr Lee,
Thank you for your positive review, much appreciated!
We're delighted to hear the space was clean and the security was good.
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello,
Thank you so much for your positive review!
We're glad you found the garages, clean and secure.
Kindest regards,
The Stashbee Team
Misleading adverts and no support from Stashbee
I needed a garage to fit my car. I found the perfect fit through Stashbee - 20 ft long, with light and other facilities. When I went to park, the garage did not fit my car which is 14 ft 9. A bit of a problem since that is why I rented it. No refund and no contact from Stashbee. Edit: Stashbee have since refunded fees quickly, my concern about advert accuracy remains.
April 4, 2025
Unprompted review
Reply from Stashbee
Hello Toby,
Thank you for sharing your feedback and we're genuinely sorry for the inconvenience you experienced.
We understand how frustrating it must have been to arrive and find that the space didn’t meet your expectations. Just to clarify, you contacted us over the weekend and while our customer support team is available Monday to Friday, we made sure to get back to you first thing on Monday and resolved the issue as quickly as possible.
We also issued you a full refund and reached out to the Host to ensure the listing is updated to prevent this from happening again.
We hope this shows our commitment to putting things right and if you feel your experience has been fairly addressed, we’d really appreciate it if you might consider updating your review.
Thank you for giving us the opportunity to make it right.
Kindest regards,
The Stashbee Team
i am not happy about how long it took…and amount paid
i am not happy about how long it took to rent and now i have an offer of more than double the price youve signed me up for. what can i do? can i review or cancel please. parklet is offering me over 300 pounds
March 11, 2025
Reply from Stashbee
Hello Lola,
We’re sorry to hear you’re not satisfied with your current booking. We’d be happy to discuss your options and see how we can help.
Please note that you are able to change the price of your booking and set it to your preferred amount. If you would still like to serve notice, you can do so via your dashboard on your current live booking.
Please feel free to contact us at 'support@stashbee.com' so we can assist you further.
Kindest regards,
The Stashbee Team
The process was very straight forward…
The process was very straight forward and Abi was most helpful.
March 2, 2025
Very easy Stashbee do everything
Very easy Stashbee do everything
Money immediately enters your bank
February 27, 2025
Poor experience - will never use again
Poor experience as booked two separate parking via the site with the first one immediately cancelling and saying there was an issue with the listing on Stashbee and the second one being unresponsive with Stashbee cancelling the booking after 2 days.
Sure, Stashbee refunded my money and gave me a £20 credit but obviously no plans to use the site ever again
February 26, 2025
Reply from Stashbee
Hello Mavric,
We're sorry to hear about your experience and we completely understand your frustration. We strive to provide a smooth and reliable booking process, so it’s disappointing to hear that this wasn’t the case for you.
After looking into your enquiry, we found that both Hosts you contacted unfortunately did not have their spaces available. Their listings have now been removed from our platform to prevent similar issues from happening in the future.
While we appreciate that this experience was frustrating, we’d love the opportunity to assist you if you ever need a space again.
Our team is always happy to help, please feel free to reach out to us directly at support@stashbee.com.
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello John,
Thank you for your positive review, much appreciated!
Kindest regards,
The Stashbee Team
My first month using Stashbee
My first month using Stashbee. All seems efficient and my payout arrived promptly.
February 18, 2025
Reply from Stashbee
Hello Barbara,
Thank you for your positive review!
We're glad you found everything efficient and your payouts prompt.
Kindest regards,
The Stashbee Team
All good thanks alot
January 27, 2025
Reply from Stashbee
Hello Andy,
Thank you for your positive review, much appreciated!
Kindest regards,
The Stashbee Team
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