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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the platform and website. The service provided is often described as great, with consumers noting the prompt and professional customer service. However, some customers also noted issues with customer support, mentioning slow responses or difficulties with the online chat service. A few other people also felt that the service was unprofessional and reported issues with certain processes or account management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Service

Customers generally report positive experiences with the service. Many reviewers praise the prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising specific agents like Mae for being... See more

Website

Consumers generally find the website to be positive. Many reviewers highlight the ease of use and navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more

Company replied

Rated 5 out of 5 stars

Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more

Company replied

Rated 5 out of 5 stars

I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more

Rated 5 out of 5 stars

Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10

Company replied


Company details

  1. Online Marketplace
  2. Automobile Storage Facility
  3. Parking Garage
  4. Parking Lot
  5. Self-Storage Facility
  6. Storage Facility

Written by the company

Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Used Stashbee for a station parking spot recently.

Easy to arrange and convenient spot, with quick, clear communication from the owner. Would definitely use again!

August 22, 2024
Stashbee logo

Reply from Stashbee

Hello Steven,

Thank you for your recommendation, much appreciated!

We're delighted to hear that you found a convenient spot so quickly and easily.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Really easy to book online

Really easy to book online. Clear instructions for getting to the booking too.

August 16, 2024
Stashbee logo

Reply from Stashbee

Hello Paul,

Thank you for your positive review, much appreciated!

We're delighted to know that you found the booking process really easy with clear instructions.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Good

Good, got paid for a parking space.

August 16, 2024
Stashbee logo

Reply from Stashbee

Hello William,

Thank you for your review, much appreciated!

We're glad to hear that you were able to find a good parking space.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

The website was design worked for me as…

The website was design worked for me as a first-time user. I found my way, quickly found what I needed, and I'm happy with the deal - a good host.

July 29, 2024
Stashbee logo

Reply from Stashbee

Hello David,

Thank you for your positive review, much appreciated!

We're glad you're happy with your Host and found a space so quickly.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy to get in and out of plenty of…

Easy to get in and out of plenty of room to manoeuvre

July 18, 2024
Stashbee logo

Reply from Stashbee

Hello Mark,

Thank you for your positive review, much appreciated!

We're delighted to hear that you found a space with plenty of room which was easy to manoeuvre in.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

It was very easy to use and I could…

It was very easy to use and I could find a good parking place withe the best price.

July 4, 2024
Stashbee logo

Reply from Stashbee

Hello Hesam,

Thank you for your positive review, much appreciated!

We're delighted to hear that you found the process very easy and were able to find a great place/price.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Smooth renting of a lock-up

I found a lock-up to rent within a mile of my new apartment, which surpassed my expectations! The connection with the host went well, as did the rest of the admin such as the monthly payments.
Thanks for your help, Stashbee 👍

July 8, 2024
Stashbee logo

Reply from Stashbee

Hello Mike,

Thank you for your positive review, much appreciated!

We're glad you were able to find a location so close by and the monthly payments went well.

Kindest regards,
Romaé at Stashbee

Rated 5 out of 5 stars

I found my monthly parking near me…

I found my monthly parking near me easily and everything was sorted out smoothly without hustles.

June 20, 2024
Stashbee logo

Reply from Stashbee

Hello Mr. Munyaradzi,

Thank you for your great review, much appreciated!

We're delighted to hear that you were able to easily find parking near you, without hassle.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great Experience!!

Stashbee has been great! Easy to use and does exactly what it says on the tin! Thank You Stashbee 👍

June 12, 2024
Stashbee logo

Reply from Stashbee

Hello Mr Daniel,

Thank you for your review, much appreciated!

We're glad to hear that you found the platform easy to use.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

So close and Great communication

Great communication and fantastic location

May 27, 2024
Stashbee logo

Reply from Stashbee

Hello Mark,

Thank you for your review, we're delighted to hear that you found a fantastic location!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

booking the storage container with stashbees was straiight forward and i would recommend it to any one

booking the storage container with stashbee, was really good, and easy to do, customer services were really helpfull, many thanks.

May 18, 2024
Stashbee logo

Reply from Stashbee

Hello Jennifer,

Thank you for your review, much appreciated!

It's great to hear that you found our customer service helpful and platform easy to use.

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

Ok service

Ok service , could not pass passport submission 3 times.

May 16, 2024
Stashbee logo

Reply from Stashbee

Hello Vi,

Thank you for the feedback, we're sorry it took some time to pass the ID Verification process.

Our team is aware of this issue and are currently working to resolve it.

Kindest regards,
The Stashbee Team

Rated 1 out of 5 stars

Disastrous Experience

Your host did not turn up with the fob so I could not access the parking space. Also his phone number was barred so I could not discuss arrangements with him. The chat line was purely automatic and did not give replies to my messages. I was told by the Concierge at Fraser Place that it was illegal for an individual to sell this parking space. There was no indication on the Stashbee website of a telephone number which I could call and the Reception staff at the hotel, who also tried the host's number with no success, declared that the whole thing looked like a scam. If it were possible to give you zero points that is what I would do. I want my money refunded.

May 25, 2024
Stashbee logo

Reply from Stashbee

Hello JR,

Thank you for sharing your experience, we apologise for the inconvenience caused!

Your Host has had successful bookings in the past, but unfortunately, there was an issue with the fob due to the previous Renter not returning it in time. We understand how frustrating this must have been.

Given these circumstances we were able to fully refund you and if you need to reach out to us we're able to assist by emailing us at 'support@stashbee.com'.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Very happy. Five stars

Stashbee and Yaman made the process of sorting out affordable, local storage space easy. Communication was clear and prompt. Just what I hoped for.

May 8, 2024
Stashbee logo

Reply from Stashbee

Hello Richard,

Thank you for your positive review, much appreciated!

We're delighted to hear that you found the process affordable and the communication was clear and prompt.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great service

Great service, they have padlocks for sale if you need them or forget yours. The unit is clean and tidy with ample parking and the site is easy to access out of hours

April 19, 2024
Stashbee logo

Reply from Stashbee

Hello Alana,

Thank you for sharing your experience with us, much appreciated!

We're delighted to hear that you found the unit clean and our platform easy to access.

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

Pleased

I found Stephen very accomadeing

April 20, 2024
Stashbee logo

Reply from Stashbee

Hello Mary,

Thank you for your review, much appreciated!

We're delighted to hear that you found Stephen to be very accommodating.

Kindest regards,
The Stashbee Team

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