Stay Cold Apparel Reviews 174

Bought 4 shirts so far, 3 t-shirts and 1 hoodie and i just love the style and quality of the clothes. Delivery was fast and it arrived before the expected delivery date.
I had no extra delivery fees like others claim. I ordered to Sweden.

Only negative for me is that i wish they had more shirts with prints on the front and not only the back.

Lovely clothes that I can see online but very sneaky with the prices paid over £200 for 2 jumpers and then get a email off UPS saying I have too pay £90 for taxes! Wish they would say this before you spend your money

I love the brand and the values it represents! That being said, beware that you will need to pay an extra upon UPS delivery. My recent order run me a 80$ shirt + 32$ shipping!! (Crazy) + 42 in taxes and brokerage fee upon UPS delivery. That’s an expensive shirt! The quality of the fabric is OK but not near as good as some other brand with much heavier fabric, for the same price. That was a lil disappointing. I was expecting fabric like Essentials shirt for exemple. It’s still good, but for the price?! Not sure I’ll order from them again. That’s too bad because the brand is dope…

Ordered one of the new drop hoodies as I have several of their hoodies and they are amazing quality, warm, cosy and I love the unique prints. Hoodie arrived bobbly and not up to usual quality standard and I was pretty disappointed. However Lara in customer services sorted my query out in a day and I am a happy customer again, can't recommend enough. Only criticism is I wish there was a UK warehouse so I could get my orders quicker :)

saw on their website that there was a buy a jacket get a cap event so i bought one. 2 days later i received a jacket and a cap. unfortunately the jacket didn't fit me so i asked for a bigger size. i sent them everything including the jacket, cap and purchase notice. week later i received my exchange order and funny enough it only had one jacket. the reason they gave was that the cap was no longer in the system. and so i lost the cap which cost 40 euros.
if you are thinking about trying this brand then you should consider it. remember to pay attention to the size and color because it is not exactly the same as in the picture and description. if you think 200 euros for a jacket is normal then go ahead

I love the brand but recently you put the brand's name in big in most t shirt. It looks better when you put a cool design without the brand's name right in the middle of it.

I recently purchased one of their hoodies, but the wrong color was sent by mistake. In the past, dealing with other companies felt like pulling teeth just to get a refund or replacement. However, this brand handled everything flawlessly. I reached out, got a prompt response, and was immediately offered the correct item at no additional cost or a full refund. It’s so refreshing to see a business go the extra mile and not put the burden on the customer to fight for a fair resolution. I’m truly impressed with their customer service and the quality of the hoodie(even if it was the wrong one) and will definitely be shopping with them again!
edit: Just wanted to add, correct one was sent! No issues with shipping :)

I don't appreciate the impossibility to cancel an order. I purchased a wrong size, and I would have liked to change the order, but NO, they changed the status as shipped right away and only replied to my cancelation request hours later.
Firstly, they DO NOT state where the parcel will be shipped from.
They have declared the wrong value of goods so UK custom hit me with a custom tax that was 50% of the actual value of the goods. This should be THEIR responsibility to fix but guess what... they won't.
I will have to pay custom, send the items back at my own expense, and then go through HMRC to get a refund of custom charges. Because I read from reviews here that if I refuse the package and send it back, StayCold will play dumb and say they didn't get it back and refuse to refund.
A joke.

Some nice designs but the return process is a joke. I returned a few things that didn't fit in the manner / address they specified and it got held at the post office. They said they can't pick it up from there and it has to be delivered. Like, what? Are you serious? So now I have to try and get the stuff I don't want back and pay for shipping 3x so I'm not out completely hundreds of dollars, I'll just be stuck with some clothes that don't fit and I don't want because you can't bother to go to the post office. Cool.

I've been buying their designed shirts for 5 years now, and i gotta say i can't recommend this place again.
In the last year all the stuff i got were higher in price and lowered in quality dramatically.
The design is wearing off very quickly, and the fabric quality is just horrible for this price's.
(Again i still have things 2-4 years ago and the quality bar is so much higher i don't know what changed but it's for the worse.

I have around 15 hoodies, 20 Shirts and 5 pair of socks from this brand. I ordered the wallet from them and other accessoires. Overall the quality was good the last years but I also thrifted some of these items. I have Shirts back from 2016 Collections which are still holding up great. But the prices on the website recently are insane honestly why I am not ordering there anymore directly. Overall if you have the money its a good brand. I have never been scammed and recieved everything within days.
BUT this is a GERMAN brand. To all the people writing negative reviews because you have to pay a big amount of taxes especially from the UK: you import this. UK and brexit? Of course you will pay taxes and really high taxes on expensive orders. please use your brain.....

On November 10th 2024 I purchased 2 items from this company which cost £161 as a gift for my son for Christmas. 2 days later I received an email from UPS saying there was £72 to be paid on receipt of this parcel the following day
UPS attempted to deliver the parcel on the following day to which I refused to pay the £72 even the delivery guy said he wouldn't pay this !! Since this time I have been chasing the company for a refund and they are saying they have not received the parcel back to them.
At no point of purchase was i informed of this extra cost as I would not have purchased in the first place.

Greedy company that doesn't post items with the correct labels because they don't want to pay for the correct shipping even though other brands do?? I got hit with an £80 custom fee on an already expensive order because they want the customer to pay what they should be paying, it wouldn't cost them much but cost me £80 which is disgusting to be honest and I won't be shopping with a company like this again.

I’ve been a loyal customer of Stay Cold Apparel for years and own three other hoodies from them. They’ve always been thick, high-quality, and built to last—I’ve had them for 3–4 years with no issues. Unfortunately, the Ghostface Heavy Oversized Hoodie doesn’t live up to those standards.

The images online were heavily edited, making the colours appear much more striking than they are in reality. The stark light greys and deep blacks in the photos are just washed-out shades of grey in person. While the hoodie still looks decent, it’s nowhere near as impressive as advertised.

Considering the hefty price tag of £135 plus a surprise import tax of £63, I expected much better quality and for the product to match the images online. At £198 total, this hoodie is a real disappointment.

Due to the important tax I won't be returning it but I am extremely hesitant to order from them again which is a real shame.

I recently order from
Staycold and they said it’s free shipping to uk and carrier charge me 1/3 price of order for import charge .be careful
When u order make sure u now taxes .cause no
One will
Tell
U this

Fantastic store. Myself and my husband have bought from them many times and the only time I've ever had an issue it was resolved quickly by emailing them. Will continue to buy as it's all been very well made and is so comfortable! Thank you :)

Had 3 orders now, all great, 4 tees, 2 pairs of socks and 2 hoodies. All great, quick dispatch, arrives to the u.k quick also. Great so far and no problems.

Hi, I usually love your products but the contrast between (dark grey/white) is really terrible on the bloodshot hoodie. Only visible with perfect lighting

This brand has disappointed me on multiple levels, and I believe consumers should be aware. Despite their popularity and eye-catching ads on social media, don’t be misled by the hype. I had already heard from others that their product quality was subpar, with items like hoodies falling apart after just one wash. Still, I decided to give them a chance. Unfortunately, my experience was even worse; my package was lost, and customer service has been unhelpful in resolving the issue. That’s €150 gone with no support from the brand.

Gorgeous pieces of great quality, very comfortable hoodies and also very quick shipping, arrived two days after placing order