Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!
Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more
I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more
Company details
About Steamery UK
Written by the company
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contact info
United Kingdom
- contact@steamery.co.uk
- steamery.co.uk
3.7
Average
352 reviews
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Steamery UK
Hi Charlotte
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Reply from Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great item.
Great item delivered promptly. Second one bought as a gift. Had mine for several years.
November 29, 2024
Reply from Steamery UK
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Poor service order not fulfilled
I have paid in full but received only the Cumulus Home Steamer. You have not responded to my email chasing the remainder of my order.
Asking for a review is not acceptable
This is the first and only time buying your products and will not be recommending eventhough I love the steamer. Ethics and trusting a brand is important to me.
I've received my sales invoice with all of my order included. DPD delivered 1 box of 1. The actual product also states qty 1 PC with the name of steamer.
November 29, 2024
Reply from Steamery UK
Hi Nicola,
Thank you for getting in touch. I can see you emailed us on the 2nd and we replied to you on the 5th. I can only apologise for this delay, as an explanation we were dealing with a high volume of calls and emails after the black Friday sales. I can see that my colleague swiftly arranged for the missing item to be resent as soon as we got to your email. I am glad that we managed to resolve this for you.
Si - Customer Experience Team
Bought a few bits from steamery lately…
Bought a few bits from steamery lately .
Steamer , lint roller and defuzzer all ok but quality of materials is poor for premium price . Plastics feel cheap and will see how long they last .
November 26, 2024
Reply from Steamery UK
Hi Bryan,
Thank you for taking the time to leave a review. We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Excellent service
Haven’t used the steamer yet but the buying process was great. A good price and lots of information given
November 27, 2024
Reply from Steamery UK
Hi,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!
Si- Customer Experience Team
Reply from Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great products!
Great products! I have a jumper de-bobbler too and it is useful and pleasing to hold, use...
November 26, 2024
Reply from Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Super speedy delivery for a Christmas…
Super speedy delivery for a Christmas present - great service!
November 23, 2024
Reply from Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Ordering was straightforward & delivery…
Ordering was straightforward & delivery speedy! I have bought Steamery products before because their product & packaging designs elevate the product - both items have been given as gifts!
November 21, 2024
Reply from Steamery UK
Hi
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Speedy despatch
Speedy despatch. Purchased the Cirrus 3 Steamer. Great product with minimal packaging!
November 21, 2024
Reply from Steamery UK
Hi,
What a fantastic review - Thank you for your kind words.
Si- Customer Experience Team
I had a faulty Pilo Shaver and have…
I had a faulty Pilo Shaver and have been told that as I do not have original proof of purchase that the company cannot help me. I told them I was happy to pay for the repair rather than just buying another one (maybe that is their cunning plan) and the unit that has hardly been used been thrown away into landfill. Very disappointed for a company who seem to want to market themselves as environmentally friendly!
November 21, 2024
Reply from Steamery UK
Hi,
Thank you for reaching out. As noted, to honour any warranty claims we do require to see a proof of purchase to be able to replace your faulty machine.
If you locate this please don't hesitate to get back in touch and we can look to assist you further,
Si- Customer Experience Team
Excellent product and extremely quick…
Excellent product and extremely quick free shipping. I am delighted
November 21, 2024
Reply from Steamery UK
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Price doesn’t justify the quality
The return policy says that “the product(s) must be unused” so I can’t return my clothing shaver after trying it out. It doesn’t work any better than a £10 shaver and the design isn’t worth the mark up. It clogs up just as easily and takes about as much time as if I had used the old one from ASDA. If you’re considering buying one because you think it’s worth the price, from my experience it’s not.
November 18, 2024
Ergonomic Ad well Made Products
All of the products which I have received are made well and work perfectly. Delivery is very prompt.
November 3, 2024
Reply from Steamery UK
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Sadly had to return as the device did…
Sadly had to return as the device did not work on receipt.
November 9, 2024
Reply from Steamery UK
Hi,
Thank you for this feedback. I am sorry to hear that you have had issues with your device. We will make sure this is fed back to the relevant people.
Si- Customer Experience Team
I found it very unhelpful that I wasn’t…
I found it very unhelpful that I wasn’t able to add a gift note and that the payment invoice couldn’t be removed. It removed the joy of sending this as a gift.
October 24, 2024
Reply from Steamery UK
Hi,
Thank you for this valuable feedback. As a perfect gift idea I understand how helpful this would be.
I will ensure to pass this on to the relevant teams.
Si - Customer Experience Team
My order never been dispatched
My order never been dispatched.
My order never been dispatched according to single email that I received from shop.
Three days after I contacted store for updates and was told that my shipment returned back to sender for some reason and different tracking number. There is still no updates on tracking provided on dispatch date. Now I have to wait up to 14 days to receive replacement or my funds back.
Crazy
October 22, 2024
Reply from Steamery UK
Hi Vas,
Thank you for reaching out. I can confirm this was refunded to you on the 28th, once the item had been returned to our warehouse.
I can confirm that delivery was attempted on the 23rd of October. The reason you didn't receive tracking was due to the incorrect information being supplied at point of order. At which point we contacted you several times and asked you to confirm the correct delivery details. Unfortunately the automated tracking service had already pulled your wrong details through.
I hope this helps you understand the issues we encountered with your order and that they were resolved as quickly as possible.
Si - Customer Experience Team
Fab steamer but the water tank could be…
Fab steamer but the water tank could be bigger and the cable longer. Especially for the price.
October 7, 2024
Reply from Steamery UK
Hi Joanne,
Thank you for the 5 stars! We really appreciate it.
Si - Customer Experience Team
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