Steamery UK Reviews 352

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products, often highlighting their design, quality, and effectiveness in refreshing clothes and removing lint. Many people also found the ordering process straightforward and praised the promptness of delivery. However, a significant number of people were dissatisfied with customer service, reporting difficulties in contacting the company and receiving responses to their inquiries. Some customers also experienced issues with product quality, such as items arriving faulty, breaking down quickly, or not performing as expected, with specific mentions of flaking paint, weak steam function, and leaking.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers reported issues with products stopping... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality, sleek... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping, excellent... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting non-existent or unresponsive... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 3 out of 5 stars

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more

Rated 5 out of 5 stars

I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more


Company details

  1. Electronics Wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pilo 2 garment shaver is cheap rubbish

Pilo 2 garment shaver is cheap rubbish. It does not charge and it is near impossible to get a replacement or refund.
Do not buy this.

January 14, 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi

I am sorry to hear of this issue with your device. If within the warranty period then we can assist you with a replacement for this faulty unit.

Please get in touch with us at your earliest convenience.

Si - Customer Experience Team

Rated 1 out of 5 stars

Reply to manager Simon respond

Simon
Your company promised next day delivery. After a week I still haven’t hear and receive anything I contacted your company. 2 weeks times how many times back forward back forward email you told me as a manager you believe goods has been delivered ages ago if not I should contact to police myself. If you do the investigation you should do it from the first place not the time you found me left you a feedback. I paid the money for the goods to deliver to my door on time NOT this kind of the service. I hope you will have nice Xmas not like me as you ruined mind

December 24, 2024
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Wing.

Thank you for again reaching out. as per my previous reply, I believe we spoke after I spent time to identify the location of the this delivery, which had been recieved and accepted by your neighbour who lived directly across the road. I relayed this information to you as soon as I had finished investigating. As you have "deliver to neighbour" ticked on your DPD account this process was followed by our courier. If you feel your neighbour has stolen this parcel (at the address you agreed was safe to be delivered on your DPD account) then this will become a civil matter between yourself and your neighbour.

We have replied to every email and attempted to assist you with locating this parcel by providing all the relevant information.

I really hope that you can retrieve this from your neighbour.

Si - Customer Experience Team

Rated 5 out of 5 stars

Delivery timeThe delivery time was excellent and it…

The delivery time was excellent and it arrived the next day.
The steamery is easy to use and the fabric freshener was a nice touch!

December 13, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Si- Customer Experience Team

Rated 4 out of 5 stars

Decent

Great packaging, great build quality however even when buying the most expensive model available it just doesn’t get hot enough to take out creases to (near) perfection like a normal iron BUT nor is it meant to be like that so one has to bear that in mind. We use it only for steaming bedding.

December 13, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.

Si- Customer Experience Team

Rated 5 out of 5 stars

Quick delivery!

December 8, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for the 5 stars! We really appreciate it.

Si- Customer Experience Team

Rated 4 out of 5 stars

Great design and overall great, but...

Great design and I love that it's rechargable, however sometimes the Pilo2 doesn't switch on when you re-attach the bottom part after cleaning out the shaved fabric. One has to remove and reattch several times before it works again. Also feels rather flimsy.

December 3, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!

Si- Customer Experience Team

Rated 5 out of 5 stars

Easy to order and very quick delivery.


Item is a Christmas present so can’t comment yet on how well the steamer works. It arrived very quickly and the box looks very stylish. Also, the box is quite heavy so I’m sure the steamer will be a substantial appliance. Very pleased with the service.

December 1, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time out to leave these kind words, it is greatly appreciated.

Si- Customer Experience Team

Rated 3 out of 5 stars

Poor product but excellent Customer Service

The Pill machine is a complete waste of money - very pricey and offers no larger fluff capacity or run time than any other battery product on the market.
HOWEVER, when I advised the company of my disappointment, they immediately arranged for an uplift and refund - without question. Excellent customer service!

November 29, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to
pass this feedback onto the rest of the team.

Si- Customer Experience Team

Rated 5 out of 5 stars

love it!

super fast delivery, lovely packaging, & love the products!

December 1, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Si- Customer Experience Team

Rated 5 out of 5 stars

Quality product that gives a great finish

I have now purchased three of these amazing de bobblers. They do exactly what they say they do. I have lots of cashmere and they are helped to stay in immaculate condition by using my steamery de bobbler. I wouldn’t be without one

November 28, 2024
Steamery UK logo

Reply from Steamery UK

Hi,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look