Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!
Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more
I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more
Company details
About Steamery UK
Written by the company
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contact info
United Kingdom
- contact@steamery.co.uk
- steamery.co.uk
3.7
Average
351 reviews
Replied to 48% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Non delivery of goods
I’ve only received a fraction of my order and no response other than to state you’re dealing with a large number of queries following my email to find out what’s happening.
November 28, 2025
Five stars
Prompt delivery. Replied to enquiries before purchase.
I am really pleased with this item. I have spent the day steaming clothes and I love the results!
December 16, 2025
Quick delivery
Quick delivery. As this is a Christmas present it hasn’t been opened yet
December 11, 2025
Such a disappointing experience
I have still not had a reply from anyone at SteameryUK and they have taken £172 and only delivered Fabric Spray an £8. They owe me £164 and I only wanted the product for my wife for Christmas! It is impossible to connect with them either by phone or email. I am now contacting my bank to get a refund.
December 8, 2025
Unprompted review
Reply from Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
Do not buy
I ordered the hero duo set, £175 in the sale, and steam water, £8, on the 2/12/25. The delivery came with only the water. I have emailed customer services twice with no reply and have now been on hold to customer services for a total of 1 hour and a 1/2. No one is responding to my emails or picking up the phone, so I can only assume this is some sort of scam. Let’s see if they respond to this review. My advice would be ‘do not buy’ unless you’re willing to lose your money and then be ignored.
December 1, 2025
Reply from Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
I love it really make my knitted…
I love it really make my knitted Cardigan looks brand new again.
November 26, 2025
NOT happy
NOT happy. Only half the order arrived! The two main / expensive items were not in the parcel. TWO emailed follow ups have not been answered. Subsequent calls to customer service get only an answerphone despite being within stated office hours. This was supposed to be a Xmas present wrapped and sent by now. I intend to complain to FT who recommended & contact credit card to cancel charge. What’s wrong with you guys?
December 8, 2025
Reply from Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
Still no item - appalling customer service
Item not delivered - appalling customer service. My item wasn’t delivered to my address, it was delivered to a ‘Neighbour’ half a mile away - ‘the Coop’! When I went to Coop they couldn’t locate my item. I logged a complaint by emaail with Steamery on 5 December - I have chased. I’ve still had no response. I called on a Wednesday 10 Dec at 145pm and the lines were closed, even though they’re meant to be open until 230pm. I’ve now learnt from the DPD app that my order (that wasn’t at the delivery location) is being returned to Beam Group! Please can someone tell me what’s happening with my order.
December 5, 2025
Reply from Steamery UK
Hello Sarah, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can. The team should get back to you and let you know next steps.
Didn't work.No reply to email
Didn't work.No reply to email. Don't answer the phone. Don't bother
December 4, 2025
Reply from Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
All my woollen garments have a new…
All my woollen garments have a new lease of life thanks to Pilo 2 Fabric Shaver (it’s pretty too in sage!)
I have tried many other brands and price ranges but the shaver from Steamery is excellent quality, blades stay sharp and it is very easy to clean.
Huge bonus that is rechargeable.
February 28, 2025
Customer service doesn’t exist
I had sent an email no reply, I rang the first time and was on hold for half an hour. Second time I rang someone answered and said they will get back to me. Still heard no response!
December 5, 2025
Reply from Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
Would definitely recommend this…
Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small if you’re using it for things like bedding, otherwise does the job! Steams clothes beautifully!
November 1, 2025
Really good online shopping experience
Product was even better than I’d hoped. Straightforward ordering, payment and delivery. Great service - will be visiting the site again soon.
November 28, 2025
I absolutely LOVE this steamer
I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to my space. It heats up fast and works brilliantly, making the whole experience quick and effortless. Every detail feels well considered, from the feel in the hand to the way it glides through fabric. A perfect blend of clever design and function. Highly recommend.
November 27, 2025
Still missing some of my order .
Still missing some of my order .
Still waiting for a reply to my (second) email from Customer Service.
I’ll amend my review if and when this happens .
November 27, 2025
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