Steamery UK Reviews 352

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products, often highlighting their design, quality, and effectiveness in refreshing clothes and removing lint. Many people also found the ordering process straightforward and praised the promptness of delivery. However, a significant number of people were dissatisfied with customer service, reporting difficulties in contacting the company and receiving responses to their inquiries. Some customers also experienced issues with product quality, such as items arriving faulty, breaking down quickly, or not performing as expected, with specific mentions of flaking paint, weak steam function, and leaking.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers reported issues with products stopping... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality, sleek... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping, excellent... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting non-existent or unresponsive... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 3 out of 5 stars

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more

Rated 5 out of 5 stars

I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more


Company details

  1. Electronics Wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Design led, practical objects make me happy!

I have both the steamer and the pile remover and they look just great (and work well). Steamer takes a while to get the hang of but it's worth persevering - just to ditch the clumsy old ironing board! Looking forward to a rainy afternoon de-fuzzing all my winter jumpers and making them look like new again. The steam water is rather expensive and I will get mine elsewhere in future but all in all great Company and great products.

May 4, 2025
Steamery UK logo

Reply from Steamery UK

HI

Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.

Si- Customer Experience Team

Rated 5 out of 5 stars

Love this iron/steamer

Love this iron/steamer. Took me a few goes to get the best results but that was nothing to do with the iron/steamer, it was finding the best place to position the item, I find it works best with a hard surface behind the item of clothing I do mine against the bedroom door. I can now get quite a few items done without having to top up the water [I'm using battery water by the way]. I think this is a fantastic item to have in your wardrobe and it will be coming with me when I travel.

April 15, 2025
Rated 1 out of 5 stars

Unsafe product!! Burnt my hand.

About two years ago I purchased a Steamery Cirrus No. 2 Travel Steamer. After 2 years of light use, the handle started to overheat and could not be touched without being burnt. There was hot steam leaking through the small on/off button so that it became impossible to press down that button in order to use the product. I did not expect a travel steamer from a modern brand to last for only two years or to become unsafe to use! The Steamery UK team did not show any interest in taking responsibility for their malfunctioning products and were unwilling to repair or replace it due to the 2 years warranty just being hit. I will certainly stay away from further Steamery products as I am not interested in replacing a so called “sustainable” product every two years. Their customer service was appalling and it is a mystery to me how the company would produce unreliable and unsafe products and simultaneously talk about their sustainability value.

Pretty products that become dangerous to use with no one to take responsibility for it is not what we need in our world. We expect you to do better, Steamery.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

WE SHOULD LISTEN WHAT PEOPLE SAY

When I purchased Steamery ( expesive product at Conran shop) my coleagus did not recomebd it!! I did not listened them and purchased it, but now I am the looser as now I should agree-IT'S DO NOT LAST AS QUALITY IS VERY< VERY POOR!!!!! DO NOT BUY THIS PRODUCT< YOU WLL REGRET...

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent item.

Beautifully designed & easy to hold. Strongs motor with rechargeable battery which lasts over 2 hours per charge. Amazingly effective, better than anything I have used before. Expensive but transformers the appearance of garments.

April 3, 2025
Rated 5 out of 5 stars

Lovely steamer

Lovely steamer, easy to use and really worth the money. I’ve had so many steamers over the years that have been binned as they were difficult to use or just didn’t do the job. For this reason happy the pay £80 and especially with the discount. I would definitely recommend this steamer, even at the full price it’s worth it

April 5, 2025
Rated 5 out of 5 stars

Great quality product

Great quality product. Perfect function. Very clear straightforward guide to correct use and product care. I am very pleased with my purchase.

March 28, 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for taking the time to leave this 5 star review.

Si - Customer Experience Team

Rated 5 out of 5 stars

5 Star Customer Service

Purchased one of Steamery's products from an independent retailer. Unfortunately I had an issue with it, so contacted Steamery directly. Their customer service was fantastic. Highly recommend the company and their products!

March 26, 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Rebecca,

Thank you for your kind words. I will make sure to to pass this on to our team!

Si - Customer Experience Team

Rated 5 out of 5 stars

Definitely reccomend

Great product and very fast delivery

March 17, 2025
Steamery UK logo

Reply from Steamery UK

HI

Thank you for taking the time to leave us this review.

Si - Customer Experience Team

Rated 2 out of 5 stars

Poor battery life when fully charged: Pilo2 fabric shaver

I bought a Pilo 2 fabric shaver, hoping the high price would deliver quality. While the device works well, when fully charged it only lasts for 10 mins or less before running out. The description of the product says it will run for 2 hours. I have only been dealing with light bobbling/fluff on my jumpers but this makes it not fit for purpose and very unsatisfactory for the price.

January 12, 2025
Steamery UK logo

Reply from Steamery UK

Hi Diana,

Thank you for getting in touch. I am sorry to hear that your Pilo isn't working as expected. We will happily look to assist you with a replacement.

Please get in touch at your earliest convenience via contact@steamery.co.uk

Si - Customer Experience Team

Rated 5 out of 5 stars

Happy Customer

Fast, efficient ordering and delivery time. The product works really well, very happy with my purchase.

March 10, 2025
Steamery UK logo

Reply from Steamery UK

Hi.

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

Rated 5 out of 5 stars

Brilliant knitwear bobble remover 😊

So chuffed with my wee jumper bobble remover…. Ordered on Monday, arrived Tuesday and all my jumpers looking fluff free and almost like new… I went for the bigger option at £55 and glad I did, who knew how much bobble fluff my jumpers had? Great wee gizmo and delighted with my purchase.

March 10, 2025
Steamery UK logo

Reply from Steamery UK

Hi.

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!

Si- Customer Experience Team

Rated 5 out of 5 stars

My steamer has broken and the company…

My steamer has broken and the company have responded swiftly and are arranging a replacement . Very happy with the customer service!

March 11, 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Kate

I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.

Si- Customer Experience Team

Rated 4 out of 5 stars

Hello I think the product is good and…

Hello I think the product is good and bigger than expected but also quite heavy if you are doing numerous garments.

March 6, 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

I have not used the product yet

I have not used the product yet, but was very happy with the processing and delivery time.

February 28, 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for your positive review!

Si- Customer Experience Team

Rated 5 out of 5 stars

Great items

Great items, user experience and design. Fast shipping.

February 25, 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for the 5 stars! We really appreciate it.

Si- Customer Experience Team

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