Steamery UK Reviews 352

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products, often highlighting their design, quality, and effectiveness in refreshing clothes and removing lint. Many people also found the ordering process straightforward and praised the promptness of delivery. However, a significant number of people were dissatisfied with customer service, reporting difficulties in contacting the company and receiving responses to their inquiries. Some customers also experienced issues with product quality, such as items arriving faulty, breaking down quickly, or not performing as expected, with specific mentions of flaking paint, weak steam function, and leaking.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers reported issues with products stopping... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality, sleek... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping, excellent... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting non-existent or unresponsive... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 3 out of 5 stars

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more

Rated 5 out of 5 stars

I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more


Company details

  1. Electronics Wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Value for money

Order was delivered on time, wowed by the performance of my steamer circus 3 . Can't wait to try other products from the brand.

July 10, 2025
Rated 1 out of 5 stars

Faulty product and unresponsive customer service

My steamer is faulty with big issues from first use (such as leaking boiling water on your hand when in use). I’ve contacted Steamery customer service twice and reached out on social media and still had no reply from them

June 30, 2025
Unprompted review
Rated 3 out of 5 stars

Style over substance

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.

The product itself is easy to use and certainly freshens the clothes, but the steam function is weak and it was hard work to remove all the creases.

July 6, 2025
Rated 2 out of 5 stars

Good Looking but let down by Poor Quality

I purchased a Steamery 2 after seeing it demonstrated at an event. It was pricey but looked good and worked effectively. After very moderate use the paint on the handle has flaked off, I got a replacement and the exact same thing happened. Its a great looking product, but with a very small water container and the issue of a flaking plastic handle it is not fit for purpose. Amazon are providing a full refund and I shall be replacing it with a less elegant but more practical alternative

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Did not receive next day delivery

Did not receive next day delivery , as promised, has to leave on holiday without iron .

June 3, 2025
Steamery UK logo

Reply from Steamery UK

Hi.

Thank you for getting in touch. I can only apologise for this delivery issue. Whilst we typically always deliver next day as part of the free next day service, there can sometimes be delays that are out of our hands.

I am glad to see that you did manage to accept this delivery first thing the next day. Any other assistance, please let us know.

Si - Customer Experience Team

Rated 1 out of 5 stars

Order paid but not delivered

Order paid but not delivered. Got in touch with their customer service but they're just waiting for DPD to explain 🤷

May 30, 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for getting in touch. I can see that there was an issue with DPD and once notified we have sent you out a replacement that is due to be delivered today.

Thank you for your patience whilst we resolve this

Si- Customer Experience Team

Rated 5 out of 5 stars

Great product and service

I'm so happy with my new steamer - great design and easy to use. Customer service also couldn't be nicer, responsive and helpful :)

May 31, 2025
Steamery UK logo

Reply from Steamery UK

Hi

We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!

Si- Customer Experience Team

Rated 5 out of 5 stars

Fantastic products exactly as described…

Fantastic products exactly as described and excellent quality,very happy with everything I’ve purchased! Brilliant service and great delivery

May 11, 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

Unexpectedly superb customer support

My trusty Cirrus 2 suffered a mishap which left a broken and subsequently lost stopper for the water tank. This obviously caused leakage when in use. As my steamer was out of warranty I had little hope of a manufacturer solution. I emailed customer service for help with sourcing a new stopper; imagine my surprise when two days later a whole new replacement water tank was delivered completely free of charge. That’s 10 out of 10 for customer service in my books. Thank you to the superb support team at Steamery.

May 15, 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

HI

Thank you for taking the time to leave a review. I'm glad to hear you had received good customer service from us and this issue had been quickly resolved.

Si- Customer Experience Team

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