The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
Great reactivity from the team, shipping is super fast. I had to return an article and I received a response really fast and also my reimbursement. The bracelet is of great quality and exactly like it... See more
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We had some questions about the bracelet. They provided excellent assistance and were able to resolve the issue under warranty. The service and customer-friendliness deserve high praise and a solid 10... See more
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Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.4
Excellent
430 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and fast customer service
Great and fast customer service. My return took a little bit of time to arrive and get refunded as I chose regular mail. But when I reached out you guys were quick to reassure me it will be a while and when it's received I will see the refund on my card. I love how fast you reply to your customers inquiries and the package I previously bought from Belgium came faster than I thought. And you kept me updated on all the stages.
March 12, 2025
Reply from Steel & Barnett
Hello Franny,
Thank you for your kind words! We're happy to hear you appreciate our fast customer service and updates throughout the process. 😊 Returns via regular mail can take a bit longer, but we’re always here to reassure and assist when needed. Glad to know your previous order arrived even faster than expected!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Joska - Happy Department
Loving my bracelets
Very easy to order and shipping was fast. Products are high quality and look great.
February 12, 2025
Reply from Steel & Barnett
Thank you, Eric!
We're happy to hear that ordering was easy and shipping was fast. Enjoy your high-quality products! 😊
Joska - Happy Department
Very good quality
February 18, 2025
Reply from Steel & Barnett
Thank you! We're glad you appreciate the quality! 😊
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your review! We're delighted that you're happy with the quality and fast delivery. 🚀👌
Joska - Happy Department
Great products
Great products. Had to return to change size. Was easy and flawless. Highly recommend.
February 3, 2025
Reply from Steel & Barnett
Thank you for your kind words! We're glad to hear that the exchange process was smooth. Enjoy your new bracelet! 😊
Joska - Happy Departmentt
The bracelet was a gift for my son's…
The bracelet was a gift for my son's 20th birthday. He really likes it and it is beautifully designed. I found it ran a little large. Even the small was big on him. This isn't a negative judgment, as my son is on the small side. The company is amazing and the return was easy. I will purchase again from this company.
January 13, 2025
Reply from Steel & Barnett
Hi Joy, Thank you for your kind words! We're glad your son loves the bracelet. If you ever need help finding the perfect fit, feel free to reach out. Looking forward to your next order! 😊
Joska - Happy Departmentt
This is a good company
They are working, correct.
I had a very good experience with Joska in the after sales.
There was a small problem with the transport company.
She kept me up-to-date, and found the right solution.
January 17, 2025
Reply from Steel & Barnett
Hello Patrick,
Thank you for your kind words!
We're glad we could assist you and find the right solution.
Enjoy your purchase! 😊
Joska - Happy Department
I first found your product in a little…
I first found your product in a little side store in Key West Florida……I bought it and have hardly taken it off my wrist! Great product! Thankfully so !!
January 15, 2025
Reply from Steel & Barnett
Hi, Thank you for your support! Glad to hear you're enjoying it! 😊Joska - Happy Department
Reply from Steel & Barnett
Thank you for your feedback! We're glad to hear it met your expectations. 😊
Joska - Happy Department
..........
December 16, 2024
Reply from Steel & Barnett
We waarderen je 4-sterrenbeoordeling enorm. Mocht je nog feedback of vragen hebben, horen we het graag.
Joska - Happy Department
This was my first experience I am more than satisfied, thank you.
This was my first experience, I am more than satisfied. Very good quality products, you respected the delivery date. My friend appreciates the gift very much, thank you S & B.
December 23, 2024
Reply from Steel & Barnett
Thank you, Gesly!
We’re thrilled to hear your first experience with us was such a positive one. It’s wonderful to know that you’re satisfied with the quality of our products and that the gift was appreciated. We look forward to serving you again in the future!
Joska - Happy Department
Experience
Dispatch time, notification of dispatch status, communication was all great.
Thank you, I will be happy to order again.
December 20, 2024
Reply from Steel & Barnett
Thank you, Sabine!
We’re delighted to hear you’re happy with our service. We look forward to assisting you again!
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your review!
We're happy to hear that your order arrived on time and that you're satisfied with the quality. If you have any questions or need assistance in the future, we're always here to help.
Joska - Happy Department
Good services
December 11, 2024
Reply from Steel & Barnett
Hi Peggy,
We're glad to hear you had a good experience with our services. If there's anything else we can assist you with, don't hesitate to reach out!
Joska - Happy Department
Good morning
Good morning , I ordered a bracelet for my brother in law for Christmas I ordered late and still got it 2 days before x- mad . I think you guys very much .
YOU GUYS ARE GREAT ! !
December 17, 2024
Reply from Steel & Barnett
Hello Richard,
We’re thrilled to hear that the bracelet arrived in time for Christmas and that you’re happy with our service. Your kind words mean a lot to us! If you ever need anything else, we’re always here to help.
Joska - Happy Department
Reply from Steel & Barnett
We’re glad everything is okay for you. If you have any questions or need assistance, feel free to reach out to us!
Joska - Happy Department
Unfortunately received the wrong size…
Unfortunately received the wrong size bracelets, but I had to pay for the return costs. This is not nice!!
December 16, 2024
Reply from Steel & Barnett
We’re sorry to hear that you received the wrong size bracelets and that you’re unhappy about the return costs. We understand this can be frustrating and appreciate your honest review.
If you have any further questions or if there’s anything we can do to make this right, please don’t hesitate to contact us. We’re always here to help.
Joska - Happy Department
Top notch quality!
I bought 3 different bracelets for my man and he loved it! Quality is definitely priority to the company.
December 5, 2024
Reply from Steel & Barnett
Hi Marie,
Thank you for your review!
We’re thrilled to hear that your husband loved the bracelets! It’s great to know you appreciate the quality we strive for. If you ever need anything else, we’re here to help.
Joska - Happy Department
On time delivery and great quality
On time delivery, perfect size, great quality and looks great on me. I will be adding more to my S&B collection as this is my 3rd purchase
November 25, 2024
Reply from Steel & Barnett
It’s great to hear that you’re so satisfied with your purchase! We’re happy that the bracelet fits perfectly and you appreciate the quality. Thank you for your trust in us, and we look forward to welcoming you back for your next purchase!
Joska - Happy Department 😊
Mixed result
it is a mixed result because you delivered a very nice bracelet (Harrison) but it is very very difficult to close.
November 29, 2024
Reply from Steel & Barnett
Thank you for your feedback! We understand that it can sometimes be a challenge to close the bracelet properly. We hope you’ll be able to get the hang of it! If you need any assistance, we’re always here to help.
Joska - Happy Department 😊
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