This is the worst company I have ever done business with. Dishonest and lying owner on more than one occasion when I tried to resolve the issue. PRODUCT OF VALUE LESS THAN 150 EUROS DO NOT HA... See more
Company replied
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See what reviewers are saying
I bought stencils from 'Stencil Up' for my 12 yr old grandchildren who are decorating their bedrooms. They have been a great success. Detailed designs but resiliently made so could be reused several... See more
Company replied
I love the final result but as I was w undertaking a large project (hall stairs and landing) I have needed to reorder as the stick fails after a time (despite cleaning carefully). I wouldn’t mind this... See more
Delivered quickly, even with RM strikes and the August BH weekend! Bought the untacked version, it's made from a thick but bendy plastic, so confident it will last through my project. I love the st... See more
Company details
Written by the company
Designer and manufacturer of decorative wall stencils and craft stencils. Our wall stencils are large format allowing you to quickly and easily create a beautiful feature wall a perfect alternative to wallpaper! Unlike wallpaper, you can also create a wall in any colour combination you choose. We also have a growing range of craft stencils, suitable for fabric, furniture and scrapbooking.
Contact info
Cambridge, United Kingdom
- 07824 479630
- info@stencilup.co.uk
- stencilup.co.uk
2.9
Average
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely Art Deco stencil
November 7, 2021
Reply from Stencil Up
Thank you - I hope your project was a success!
very nice good quality stencil
November 4, 2021
Reply from Stencil Up
Thanks for taking the time to review!
Very good easy to use product and…
Very good easy to use product and overlaps well. Would use them again if I need them.
October 18, 2021
Reply from Stencil Up
Thank you, we look forward to seeing you back at Stencil Up!
Reply from Stencil Up
Thanks so much Patricia!
Totally satisfied and thrilled
Totally satisfied and thrilled for service and product. Would recommend
September 23, 2021
Reply from Stencil Up
Thank Pamela, I hope your project was a success
Won't recommend stencil up
I have not even received my order. Hermes are saying that they have delivered to neighbours, but I have not received any parcel and when I asked for refund the stencil up is not giving refund. I won't recommend this website to anyone else. Refusing to pay the refund back, if it is not our fault. Don't know how to claim the money back
September 11, 2021
Reply from Stencil Up
I think it is important to include some key facts that you have omitted. Yes, the first parcel was lost and when alerted to the fact I sent a replacement and even included some extras for you. But AFTER I sent the replacement you informed me that you had moved house! Obviously you could not accept the parcel as you had moved, so the courier delivered to your neighbour and we have provided you with photographic and GPS evidence of this. You claim the neighbour did not receive the parcel (despite the photo of the package in their open doorway). I then told you it would need to be reported as theft. You have refused to register the theft with the police and refused to cooperate with me. Instead, you are demanding I refund without providing any evidence so that I can claim on the insurance that I purchased.
Reply from Stencil Up
Thanks so much for the review!
Not the best...
September 1, 2021
Reply from Stencil Up
Hi, sorry to hear this. I cannot find any communication from you where we could have discussed this?
Lorraine at Stencil Up is a brilliant…
Lorraine at Stencil Up is a brilliant seller, very helpful and responsive. Stencils are absolutely fabulous and Lorraine is happy to offer advice on using new products or sizing for onlays. Stencil up is definitely my “go to” supplier.
August 19, 2021
Reply from Stencil Up
Thanks so much Nina - and thank you for your patience during our extended delivery period. I hope you are getting on well with the metals!
Good quality stencil
Good quality stencil. Used to create a tile effect on the back of my mdf fireplace. Looks great!
August 14, 2021
Reply from Stencil Up
Thanks so much Anne!
Amazing customer service
Amazing customer service. I ordered a complicated design bespoke stencil and got it exactly how I wanted it. I would definitely use this company again.
.
August 5, 2021
Reply from Stencil Up
Thank you Alison!
Beautiful stencil
Beautiful stencil, well protected during delivery and really pleased with how it looks.
July 30, 2021
Reply from Stencil Up
Thanks so much, I hope your project was a success!
The panels Stencil Up created for us…
The panels Stencil Up created for us turned out beautifully! We will be ordering again.
July 22, 2021
Reply from Stencil Up
Thanks so much Annette. Looking forward to seeing the finished cabinet!
Beautiful stencil
Beautiful stencil, arrived quickly to Germany and packaged really well. Easy to use (and I'm a novice) and to clean after use.
Will definitely buy more from Lorraine!
July 16, 2021
Reply from Stencil Up
Thanks so much!
IKEA upgrade
I got these to fit inside IKEA besta doors. I spray painted them gold and removed the backing and they went on perfectly. It’s a great upgrade and looks seamless
July 15, 2021
Reply from Stencil Up
Thanks so much! I hope you found the panels easy to use!
Great stencils nice size variation and…
Great stencils nice size variation and quick delivery. Would recommend and will use again.
Regards
July 7, 2021
Reply from Stencil Up
Thanks so much Richard!
Very good service
The wooden cut-out panel supplied was just what I wanted. It looks very well made. Customer service was good including checking my requirements prior to production and delivery well within the stated time scale.
June 5, 2021
Reply from Stencil Up
Thank you Anne - I hope you found the panels easy to use
Good quality product and efficient service
Ordered our first stencils for a cabinet which needed some extra 'pizzaz', and the ones we received certainly did that.
We received proofs prior to ordering, so it was clear what were supposed to receive. The quality was excellent, with just one very small crack, which was barely noticeable. Perhaps to be expected, given the complexity of the design. We ordered the 3mm thick stencil and even that felt a touch flimsy so I would be wary of getting the 1.5mm thick unless you're super careful. Not a criticism of the product, just a factor to consider when ordering.
Item arrived well packed and in a timely manner. Have only deducted 1 star as tried to get the 10% discount mentioned in the website, but it wouldn't work properly. Was told it couldn't be added once order placed.
Would definitely use the product and supplier again.
May 20, 2021
Reply from Stencil Up
I'm sure you can appreciate that due to fees, we do not offer refunds for discounts, and they can only be used at checkout. If you have any problems using codes in future let me know prior to ordering
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