Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Real Estate Agency
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Professional and very helpful

Professional and very helpful, I would highly recommend Stephanie Macnab's.

May 3, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you for your kind words😊

Rated 5 out of 5 stars

Formby number 1

Stephanie and her team are formbys number 1 estate agents for a reason . From start to finish totally professional. From the photos to completion I could not fault their service. Would recommend them 100%

April 3, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thanks so much for your wonderful review Stephen! It was an absolute pleasure 😊

Rated 5 out of 5 stars

Great Service

Having used them before and admiring their professional approach I would not hesitate to recommend them 👌

March 22, 2023
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Reply from Stephanie Macnab Estate Agents

Thanks so much Brian! 😊

Rated 5 out of 5 stars

Helpful and friendly staff from…

Helpful and friendly staff from viewings through to the start of the buying process. It is good to see this approach and I am looking forward working with them through to conclusion of the purchase.

March 16, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Ross, thank you for your kind words! It has been our pleasure.

Rated 5 out of 5 stars

Stephanie and A Team

Stephanie and the team absolutely lived up to the reputation of being the number one estate agent in Formby. Brilliant marketing, photography and a wealth of prospective buyers on their books has led to our home being sold (subject to contract) within 5 days of being instructed. First class service! And the follow on assistance and advice has been outstanding, everyone in the office well informed on the progress of our property. Highly recommend, why would you choose anyone else!

March 15, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Brian, thank you for your fantastic review! We're so pleased you had such a positive experience with us.

Rated 5 out of 5 stars

Best estate agents I have ever used

Could not recommend Stephanie and her team any higher if I tried, absolutely brilliant team. From valuation to sales negotiations, the girls in the office have supported and advised me every step of the way. As a single female I was worried about selling my house, but it has been a breeze with their support. I received full asking price within two weeks!! My house was not in Formby but they did in-depth research to price my house exactly and advertised it amazingly. Thank you so much! Will be recommending you to everyone.

March 9, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Katherine for your such kind words! It was a pleasure😊

Rated 5 out of 5 stars

What a team!

What a team! From the very start, we received excellent service. Stephanie is so knowledgeable and personable and made us feel very comfortable with the whole process. Market value was spot on. The whole team have been superb; on hand to answer any questions and to get things moving. We have been delighted; the process has felt effortless. Huge thanks.

March 7, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you so much for your wonderful review! So pleased to hear that you had great experience with us. All the best!

Rated 5 out of 5 stars

Our forever home

Stephanie Macnab got us the home of our dreams - bungalows are hard to come by in Formby and we were fortunate to find the listing so quickly. The property photos and plans were excellent but there could have been a bit more descriptive content. We got a viewing fairly quickly on the Sunday, made an offer on the Monday and within 2 days the paperwork was done and is now with our Solicitors. Communication was at all times professional and friendly and we have no hesitation in recommending this Company.

February 22, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Peter for such a wonderful review, and we appreciate the feedback. You were an absolute pleasure to deal with. Wishing you all the best for your next chapter!

Rated 5 out of 5 stars

Friendly and Professional

Laura and Sam are friendly and professional and have kept us up to date on the purchase.

January 20, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you for your kind words😊

Rated 5 out of 5 stars

Great Customer Service

Kept me up to date along the journey and were very friendly. Can not rate Debbie high enough, made the process very easy.

January 19, 2023
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Ben, thank you for your kind words. We're so pleased that you had a positive experience! Best wishes.

Rated 5 out of 5 stars

We want to say a big thank you to…

We want to say a big thank you to Debbie and everyone at Stephanie Macnab who have helped us to secure our dream home. It’s a huge move for us after being out of the area for nearly 20 years, so it’s extra special to be coming home. Can’t wait for everything to complete. Thanks again 😃

December 21, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you so much Alison! Best of luck in your exciting new chapter😊

Rated 5 out of 5 stars

Consistently helpful efficient and effective

Consistently helpful, cheerful, caring and efficient staff who were prepared to answer all questions and extremely tolerant of my what may have seemed little worries.
Everyone was friendly and nothing ever seemed to be too much work.
I spoke to various members of staff in the Formby office and they were delightful....Debbie, Laura and others

November 30, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Laura, thank you for your kind words! It was an absolute pleasure😊

Rated 5 out of 5 stars

Extremely friendly and helpful

Extremely friendly and helpful. Kept upto date with all viewings. Very helpful and knowledgeable in dealing with a shared ownership sale that I have not been involved with before

December 13, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you so much for your wonderful review! We're so pleased that you had a positive experience with us.

Rated 5 out of 5 stars

Amazing Customer Service

A really fantastic experience from start to finish , all the ladies in the office were very friendly and knowledgeable, very professional and Sam went the extra mile replying to all the queries that we asked , nothing was never to much trouble, we would highly recommend Stephanie Macnab estate agents

December 9, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Stuart, thank you for your kind words. We're very pleased to hear that you had a great experience with us😊

Rated 5 out of 5 stars

Highly Recommend

Stephanie McNab have been really helpful and professional throughout the sales process. They’ve liaised with all parties in my behalf, are always fast in responding to correspondence and I’d highly recommend them.

December 1, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Jon, thank you so much for a wonderful review. It was a pleasure 😊

Rated 5 out of 5 stars

Trustworthy, Professional

Always clear, polite, professional. We were purchasing a property and SM were handling the sale, but SM felt like our agent. Definitely recommend.

November 25, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Pete, thank you for your wonderful review! It was an absolute pleasure.

Rated 5 out of 5 stars

In safe hands

Stephanie and her entire team are fantastic. They are fast, professional and very informative. Can’t thank them enough. I wouldn’t consider anyone else in the future if ever selling again. They get the job done.

Special thanks to the wonderful Sam for all of your assistance and expertise.

X

October 14, 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lucy, thank you for your kind words. It really means a lot to know you had a great experience with us! All the best.

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