Stepup Baby Reviews 227

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more

Company replied

Rated 5 out of 5 stars

My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more

Rated 5 out of 5 stars

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more

Rated 5 out of 5 stars

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Absolute brilliant

Absolute brilliant my little one loves it for washing his hands, puddling in the sink and helping bake. He goes to pull it out as soon as he gets in the kitchen.

February 15, 2021
Rated 5 out of 5 stars

Fantastic everything!!

Fantastic everything! Great service, amazingly quick delivery (ordered Saturday afternoon and arrived the following morning!!), instructions were spot on and the quality of the product is amazing too. I shopped around quite a lot and nothing else looked as nice as these or seemed as sturdy. Really glad I went for this one, daughter loves it and I’m recommending to everyone I know! Can’t believe I’d never heard of Step Up Baby until I started looking around. 5 stars, would give 6 if it were possible.

February 15, 2021
Rated 5 out of 5 stars

Practical stylish & so fun!

We love our step up baby its been such a welcome addition to our home!! The grey matches our kitchen perfectly, but the best aspect has to be how much my son loves to climb up to the kitchen counter to join in with family meal prep and baking

February 11, 2021
Rated 5 out of 5 stars

Fantastic kitchen gadget!

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping out' in the kitchen. We decided to go for the natural wood colour with a view to painting it in the future when we move house. However if you're looking for a wipeable surface that does not stain then I would not go for the natural option as it stains easily and has patches showing. Would highly recommend!

February 9, 2021
Rated 5 out of 5 stars

Excellent product

Excellent product, fast and friendly customer service, fair price. Love the fact we could paint ourselves to get the perfect finish. Would recommend.

February 9, 2021
Rated 4 out of 5 stars

Great toddler tower!

This is a beautifully designed platform which our 1-year old loves. I’d strongly recommend. 4-stars instead of 5 as there were quite a lot of imperfections in the varnish, and more than really acceptable at this price-point, so the quality-control with the wood finishes needs to be improved.

February 7, 2021
Rated 5 out of 5 stars

Brilliant product

This is a brilliant product for ensuring my 2 year old can join in during the preparation of meals. She loves it. Well built and perfect height levels.
Highly recommended.

February 4, 2021
Rated 5 out of 5 stars

We love this learning tower

We love this learning tower. Our grandson is in and out of it all day and is able to be entirely independent, which is extremely good for his self confidence. He often brings his toys with him, so that he can join me when I am cooking at the island. He feels safe, which is essential. I like the varnished wood that we chose too.

February 4, 2021
Rated 5 out of 5 stars

Review

Well-made. Easy to put together and son loves his toddler tower-it’s quite liberating for him to see life from a different angle and involve himself in what we’re doing.

February 2, 2021
Rated 5 out of 5 stars

Best Learning Tower on the market!!

After thoroughly researching learning towers that are safe and also a design that wasn’t bulky, I finally came across stepup baby!! I truly believe this is the best product on the market by a long shot. Not only is it very safe, it has a very modern design that looks great in the kitchen, very study not to mention how easy it was to put together! Communication A++. Emma was a dream to work with and truly went the extra mile to make sure we received our stepup baby learning tower which we did much faster than I expected! Don’t hesitate purchasing this if safety is your number one concern! I look forward to using this for years to come! Thank you again!!

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. There was a delay in delivery beyond anyone’s control but I was kept fully informed with regular updates and would highly recommend the product and the company 😊

January 19, 2021
Rated 3 out of 5 stars

We had 3 issues with our order

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. Although Stepupbaby were quick to rectify this it took along time until the incorrect colour item was collected. Finally the product had some fairly superficial damage to the paintwork.

However we are happy with the final product. It was easy to build, quality is good, and our little one is enjoying it which is the main thing!

January 19, 2021
Stepup Baby logo

Reply from Stepup Baby

We are very sorry you have experienced these problems receiving the product. Originally all pre orders were due to be dispatched on 21st December and Christmas delivery was explicitly not guaranteed. Unfortunately due to well documented issues at the Ports due to a combination of Brexit and Covid delays were incurred. We endeavoured to do our best to get the products to customers as quickly as we could and sent couriers direct to the Port. The Learning Tower was delivered, admittedly incorrectly on 5th January and replaced for the correct colour on 8th January. We appreciate a number of collections were not successful in retrieving the original incorrect colour but I'm glad we were able to rectify this in the end.

Lastly despite the delays we are very happy to hear that your little one is now enjoying it. We are sorry this hasn't been the smooth delivery process you would have expected but we do hope we did everything in our control to sort the situation as quickly as possible.

Thank you again for your order and we hope your little one continues to enjoy the Stepup Baby Learning Tower for years to come.

Rated 5 out of 5 stars

Fantastic product 💘

Fantastic product! It has arrived 2 days earlier than expected and managed to build it myself. My two years old loves it 💘 💕 💖 he is occupied right next to me while I'm cooking. Best buy ever!
I wish I have bought it earlier 😕

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

A very happy customer!

Our 2 year old grandson adores his new Step-Up. It was super easy to fit together & as soon as we put it up to the kitchen counter he was climbing in to it. Again, this morning he climbed straight up so he could eat his breakfast at the same height as all the grown ups! I love the fact it is so sturdy & feels so safe and secure, & yet so easy for him to climb in & out of. And the fact it is adjustable & will grow with him is an added bonus. I can't wait to start baking with my little sous chef at my side! Customer service was excellent and delivery super quick.

November 17, 2020
Unprompted review

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