Stepup Baby Reviews 227

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more

Company replied

Rated 5 out of 5 stars

My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more

Rated 5 out of 5 stars

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more

Rated 5 out of 5 stars

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great customer service, great quality products!

I ordered a montessori learning tower on the 29th March 2021, and sadly the delievry was delayed due to the Cargo Ship that became stuck in the Suez Canal affected StepUp's products being shipped. Stepup consistenyl kept me up to date with any updates about my package and when my product was finally delievered it was of perfect condition and I love my product! I would definitely purchase from StepUp Baby again in the future and would thoroughly recommend.

May 4, 2021
Rated 5 out of 5 stars

Love it!

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitchen. Shipping was a bit delayed but received clear comms from seller so we knew when it would come and in the end it was earlier than it might have been. Loving this and would highly recommend, thank you!

May 3, 2021
Rated 2 out of 5 stars

Took ages to receive item

Took ages to arrive due to a hold up at the ports / customs. If I had known before placing the order, I would have bought an alternative elsewhere.

May 3, 2021
Rated 5 out of 5 stars

My daughter loves the step up learning…

My daughter loves the step up learning tower, it has really changed to way we interact in the kitchen. She’s learning to help in ways I didn’t think were possible at such a young age. Great quality item, sturdy and really easy to construct. It’s looks really smart and is easy to clean. It doesn’t take up too much room in our small kitchen and fits perfectly under the breakfast bar when not being used. Would definitely recommend this item and company.

May 2, 2021
Rated 4 out of 5 stars

Great present

This was a present for our close friends’ baby boy. They love the tower and use it everyday.
They can cook and wash dishes together finally. They have a smaller size kitchen and the tower is perfect size for them. Due to the long delay in delivery (not a fault of the company) one star less.

April 27, 2021
Rated 5 out of 5 stars

Fab product

Product is great and works as a climbing frame as well as a learning tower! Supplier kept us updated about shipping issues beyond their control.

April 26, 2021
Rated 5 out of 5 stars

Solid product

Solid product, very easy to construct - no additional tools required.
Very happy with it and adjustable heights - bought for our 18 month old but our 3 year old also loves it.

April 24, 2021
Rated 4 out of 5 stars

We absolutely LOVE the step we bought…

We absolutely LOVE the step we bought for our toddler. It’s great quality abs was super easy to put together. It was a shame we had to wait 6 weeks longer than expected for our item but appreciate this was due to situations out of the control of the company. They kept us informed via email of the delays and it really is the only reason we are giving 4 stars rather than 5. The product really is great and we would definitely order from them again.

April 22, 2021
Rated 1 out of 5 stars

I would give 0 stars if I could- I…

I would give 0 stars if I could- I ordered this product in February and it is now mid April and it still has not arrived!

April 18, 2021
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Reply from Stepup Baby

Thank you for your review although we appreciate you clearly feel let down by us. Your order in February was purchased on a Pre Order with an estimated delivery date of late March. Sadly due to issues, beyond our control, with shipping we will be dispatching a couple of weeks late. All customers that purchased on a Pre Order basis have been kept informed via email and offered a full refund if they chose to cancel. We much hope you're little one will enjoy it once it arrives.

Rated 5 out of 5 stars

Absolutely love our Stepup Baby helper

Absolutely love our Stepup Baby helper. We use it all the time whilst baking dinosaur biscuits, washing hands, prepping vegetables. A great success!
very easy to assemble and very quick delivery. The design is simple and that's why we chose it over other competitors.

March 1, 2021
Rated 5 out of 5 stars

Great product

Great product, my two year old daughter loves her new steps. She loves to “help” in the kitchen with cooking, baking and washing up so these are really helpful in allowing her to reach, from a safe position and saves my back from lifting her up all the time to wash her hands. I was a little sceptical about spending so much money but I’m glad I did. We use them a lot throughout the day, they are well built and safe.

February 23, 2021
Rated 5 out of 5 stars

One of the best purchases I’ve made so far...

Arrived really quickly and was easy to set up. We chose the plain wooden one just incase we want to paint it when we move house. It has been one of the best purchases I’ve made for my daughter. She’s only 1 but already getting so much use out of it. She loves seeing what we’re doing from meal prep to washing up.
She was going through a period of fussy eating and so I thought including her and letting her see me prep the meals may help. I’m so happy to say it has after only a week of use. I’ve recommended to all my mummy friends!

February 19, 2021
Rated 5 out of 5 stars

The product arrived in good time when…

The product arrived in good time when the company said it would. It was relatively easy to asemble and looks good in the kitchen. As soon as it was put together my daughter had already climbed it. We had a few inital falls on the climb down but she absolutely loves it and is up there all the time to be included in what we are doing at counter height. Washing up is a big favourite.....lucky we have wipable floors LOL
Only thing I would say is it takes up a reasonable amount of space so if you have a small kitchen think about where you will store it when not in use. Ours is pretty much just out all the time.

February 19, 2021

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