Stepup Baby Reviews 227

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more

Company replied

Rated 5 out of 5 stars

My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more

Rated 5 out of 5 stars

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more

Rated 5 out of 5 stars

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I’m still waiting to receive my product…

I’m still waiting to receive my product having been emailed to say it would arrive 5 days ago
All my emails to you ignored

December 19, 2021
Stepup Baby logo

Reply from Stepup Baby

Hello We are very sorry to hear your order has not arrived yet. If you recieved an email to say it had been dispatched this would of come from our courier Amazon logistics and not Stepup Baby. Unfortunately we have not received any emails from you in regards to this matter. Perhaps these were sent directly to the courier? If you can email us at customerservice@stepupbaby.com we can look into this for you immediately. We look forward to hearing from you.

Rated 5 out of 5 stars

A great product

A great product. My 18 month old granddaughter enjoyed helping me put it together. We used it straight away so she could help me make mince pies! It's really sturdy, good looking and I felt safe having her standing up and helping.

December 13, 2021
Rated 1 out of 5 stars

Gave you 1 star because not received…

Gave you 1 star because not received item yet! Why send me this for a review?
Send this email when you complete the service!!

November 20, 2021
Stepup Baby logo

Reply from Stepup Baby

We are very sorry to have let you down as we are experiencing logistics issues getting product into warehouse. We have now sent couriers directly to the port to fulfil our customer orders. As per our website we have advised customers on delays on shipping prior to check out. We have also changed the settings in Trust pilot to dispatch review requests after the product has been dispatched and not on order so hopefully future customers won't experience this poor customer service.
We very much hope our product will be worth the wait. If it is we would love you to come back and review us again.

Rated 5 out of 5 stars

Good quality well-made product.

I built the stool a couple of days ago and everything was well made and fitted together well.
It has only been handed over to our grandson today, and it is a big hit already.
It is too early to say how well it stands up to the daily use of an energetic toddler, but from the build quality I have high expectations.
A friend of my daughter's is already planning to order one for her son!

October 6, 2021
Rated 5 out of 5 stars

Toddler Tower

Arrived very quickly (before estimate) and really nice piece of furniture. Our toddler loves it and is able to climb in and out without a problem. I wouldn’t allow her on it unsupervised as I think she could tip it as she climbed out.

August 17, 2021
Rated 4 out of 5 stars

Happy overall, thank you!

The learning tower was a good price compared to others online, came quickly and was easy to put together. I also like that it has quite a small footprint, meaning I’m not always trying to manoeuvre around it, but it’s easy for my son to get into (took him less than five mins of us helping him before he understood how to climb in, and now he does it with ease) and he has lots of room in there. He is 20 months and on the highest footplate setting, which makes the worktops elbow height for him, so lots of growing room. He’s now able to watch/help me cook without needing to be held or being trapped in his high chair, and can do a lot more himself like washing his own hands at the sink. The tower is not very heavy, which is great in terms of moving it around the kitchen easily (both for us and for our toddler), but just be aware that if your child gets rambunctious in it, it’s not heavy enough to stop them from tipping it, so I would definitely recommend always keeping it near to a work surface to brace it.

A couple of slight criticisms: it would be nice to have some better photos showing the different colours on the website closer up, in different lighting, and in situ in a room. The grey, when it came, was a little darker than I really wanted. Also, the wooden feet are just flat wood - it would be nice if it came with some felt stickers to help avoid scratches on the floor from moving it around. Fortunately when this thought occurred, we had some left over in the toolkit from another piece of furniture where we didn’t need to use them, but for others it would be nice to have them included.

For the most part though, good bit of kit. Here’s hoping it lasts!

June 29, 2021
Rated 4 out of 5 stars

Looks great

Have yet to use with my little one, but it looks great and is easy to move around. It was a little bit harder to put together than I would have liked, but overall still easy.

June 28, 2021

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