Sterling Home - Aberdeen Reviews 

771
TrustScore 5 out of 5

4.8

40 Denmore Road, Bridge of Don, AB23 8EF Aberdeen, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more

Company replied

Rated 5 out of 5 stars

We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... See more

Company replied

Rated 5 out of 5 stars

We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Contact info

  • 40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom

  • 01224 704250

4.8

Excellent

TrustScore 5 out of 5

771 reviews

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4.8

All reviews

(771)

1,111 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredibly helpful & patient

Incredibly helpful & patient. Was happy to answer all our queries. We were very grateful for his assistant

March 31, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Good Morning

Thank you so much for your lovely feedback.

We are really glad to hear you had such a positive experience in our Sterling Aberdeen store and we appreciate you taking the time to share this experience with us.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff.

Helpful and knowledgeable staff in the flooring department. Kirsty who helped with choice, Andrew the estimator and Arianne who completed the sale were all very pleasant and helpful.

March 31, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hello Joan,

Thank you so much for sharing your experience with us.

We’re delighted to hear that you received such great service from our flooring team.

We are really pleased that Kirsty, Andrew, and Arianne were all helpful, knowledgeable. We will make sure your kind comments are passed along to them — feedback like this means a great deal to our team.

Thank you for choosing Sterling Home Aberdeen.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Sales assistant Ryan was happy to let…

Sales assistant Ryan was happy to let us browse. No hard sale which was a delight. Thanks for your help and expertise Ryan.

March 30, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Susan,

Thank you so much for your lovely feedback.

We’re delighted to hear that Ryan made your visit relaxed and enjoyable. We’ll be sure to pass on your kind words to him — he’ll be thrilled to know he made such a positive impression.

Thank you for choosing Sterling Home Aberdeen and we hope to see you again.

Kind Regards

The Sterling Home Team

Rated 4 out of 5 stars

Good choice of mattresses delivery not so

Good choice of mattresses and son is delighted with it. Only thing to disappoint was the delivery day, asked the saleman if I could get a Monday or Tuesday as other days are hit and miss and was told that would be no problem but they only deliver Wednesday or Friday which was no use as my wife had a course that week so had to take the day off. Otherwise can't fault them

February 26, 2026
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Mark

Thank you for taking the time to share your feedback we’re really pleased to hear your son is delighted with his new mattress!

We’re sorry to learn about the confusion around the delivery days. Our aim is always to give clear and accurate information, and we apologise that this didn’t happen in your case. We understand how inconvenient it can be to take time off at short notice, and we appreciate your patience.

If there’s anything more we can help with, please feel free to get in touch. Thank you again for choosing us, and we hope the mattress continues to be a great comfort.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Beautiful service Jonas

We had an amazing experience today and was fully assisted by Jonas when we were looking for a new bed.
He was extrememly helpful and polite and found us an amazing bed at a great price. Would highly recommend Jonas and his manager

March 29, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Carole

Thank you so much for your lovely review.

We’re delighted to hear that you had such a positive experience in store and that Jonas was able to assist you in finding the perfect bed at a great price.

Your kind words about his helpfulness and professionalism mean a great deal to us, and to Jonas, who will be thrilled to know he made such a difference.

We also really appreciate your recognition of his manager. Providing excellent service is always our priority, and feedback like yours truly encourages the team.

Thank you again for choosing Sterling Home. We hope you enjoy your new bed, and we’re always here if you need anything in the future!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Great professional job by Catherine

Great professional job by Catherine. Very helpful with our order for tables and chairs. Thanks.

March 29, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Philip

Thank you so much for your kind feedback!

We’re delighted to hear that Catherine was able to assist you with your tables and chairs order. We truly appreciate your support and look forward to helping you again in the future.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Kirsty helped us a great deal to choose…

Kirsty helped us a great deal to choose a carpet to coordinate with a suit we ordered. Many thanks.

March 29, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi David

Thank you so much for your kind review. We’re delighted to hear that Kirsty was able to help you find the perfect carpet to coordinate with your suit.

We’ll be sure to pass along your thanks, she’ll be thrilled to hear it.

Thank you for choosing us and if there’s anything more we can help with, please don’t hesitate to get in touch.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Fantastic

Extremely pleased with our visit to Sterling Aberdeen Branch. Amazing range to choose from and all staff were incredibly helpful. Big thank you to Aaron who answered all of our questions and helped us with a quick pain free order.

March 28, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Emma

Thank you so much for your wonderful review!

We're delighted to hear you had such a positive experience at our Sterling Aberdeen branch. It’s great to know you enjoyed the range available and found our team helpful throughout your visit.

A special thank you for mentioning Aaron, we’ll make sure your kind words are passed on. We're thrilled he was able to make your order quick and stress-free.

We really appreciate you taking the time to share your feedback and look forward to welcoming you again in the future!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Can’t be faulted

Can’t be faulted. Explained everything in simple terms

March 28, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Stephen

Thanks so much for your kind words. We aim to keep things simple and transparent, so it’s great to know that came across.

Please don’t hesitate to get in touch if you need further support and thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

March 28, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Alex

Thanks so much for your kind words. We aim to keep the sales process as swift and efficient as possible so it’s great to know that this came across.

Please don’t hesitate to get in touch if you need further support and thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Very helpful staff

We were served by Catherine in your Aberdeen branch yesterday. We purchased a dining table and four chairs. We were very impressed with Catherine, who told us she had just recently started to work there. She was knowledgable, helpful and pleasant.

March 26, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Joyce

Thank you very much for sharing your lovely feedback.

We’re delighted to hear that you had such a positive experience in our Aberdeen branch, and that Catherine made such a great impression.

It’s wonderful to know she was so helpful and pleasant during your purchase.. We will make sure your kind words are passed on to her and Jason, the store manager — it will mean a lot.

Thank you for choosing Sterling Home Aberdeen.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Elise was very nice and easy to talk…

Elise was very nice and easy to talk too . Explained everything very well and was knowledgeable about the product
Elise even managed to sell the last box of Christmas mince pies to my husband , not an easy feat

March 26, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Lorraine

Thank you so much for your lovely review!

We’re delighted to hear that Elise made your experience so positive. She’ll be thrilled to know her product knowledge and friendly approach made a difference, even succeeded in selling the last box of Christmas mince pies!

Thanks again for taking the time to share your feedback. We hope to welcome you back soon.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service
Came to view sofas with a restriction on size and Donald the salesman helped me find my perfect sofa 🎉

March 26, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Lorraine

Thank you so much for your lovely review!

We’re delighted to hear that Donald was able to help you find the perfect sofa, especially with your size restrictions in mind. We’ll be sure to pass your kind words on to him, it will make his day!

Enjoy your new sofa, and thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service

March 26, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi there!

We’re delighted to hear you had a fantastic experience with us. Providing great service is always our top priority, and it’s wonderful to know we delivered.

If there’s ever anything more we can help with, please don’t hesitate to get in touch.

Thanks again for your support!

Kind Regards
The Sterling Home Team

Rated 4 out of 5 stars

Very helpful and polite

Very helpful and polite

March 24, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Kerry,

Thank you for taking time to leave feedback.

We are delighted to hear that your visit to our Aberdeen store was successful and you found our sales team helpful.

Thank you for choosing Sterling Home.

Kind Regards

The Sterling Home Team

Rated 5 out of 5 stars

Very helpful and not pushy at all

Very helpful and not pushy at all

March 22, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Gillian

Thank you so much for taking the time to leave feedback following your visit to our Aberdeen store.

Your comments mean a lot and we are really glad that you found the sales team helpful without being pushy.

Thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience, friendly and professional customer service from Elliot! Thank you

March 22, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Chris

Thank you so much for your wonderful feedback!

We’re delighted to hear you had an excellent experience and that Elliot provided friendly and professional service. We’ll be sure to pass your kind words on to him.

If you need anything else, we’re always here to help and thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Great service

Came into store previously and saw the furniture we wanted. Catherine was very patient and helpful, and gave us lots of information regarding the options available. Following measuring at home came back into store to purchase.
Matt was friendly and helpful. He arranged our order quickly and efficiently.
Great service - would recommend.

March 22, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Hi Valerie

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that Catherine was able to give you all the information you needed and that Matt made the ordering process quick and easy when you returned.

It’s wonderful to know you had such a positive experience with both of them, and we truly appreciate your recommendation.

If there’s anything else we can help with as you prepare for your new furniture, please don’t hesitate to get in touch.

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Jonas was so helpful on the purchase of…

Jonas was so helpful on the purchase of a Jazz 80cm sofabed. He demonstrated the item last Wednesday & again today. Approachable. friendly & informed.

March 22, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Dear Mrs Beattie
Thank you so much for your lovely feedback!

We’re delighted to hear that Jonas was able to assist you so well with your sofabed. It’s great to know he made the experience friendly, informative, and easy.

We’ll be sure to pass your kind words on to him, they will mean a lot.

If there’s anything more we can help with, please don’t hesitate to let us know.

Thank you for choosing us!

Kind Regards
The Sterling Home Team

Rated 5 out of 5 stars

Jason and Catherine were fabulous help…

Jason and Catherine were fabulous help today and such good helpers in finding what we were looking for and both had good sense of humours also! which was great 🙂 very happy with everything

Thank you so much

March 21, 2026
Unprompted review
Sterling Home - Aberdeen logo

Reply from Sterling Home - Aberdeen

Dear Hannah

Thank you so much for your lovely feedback!

We’re delighted to hear that Jason and Catherine were such a great help and that they made your experience an enjoyable one.

We will make sure your kind words are passed on to them, it will really make their day!

Thanks again for taking the time to share this. We truly appreciate it.

Kind Regards
The Sterling Home Team

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