Why wasn’t I told that there would be a delay in collecting my already paid for in full Lamp Table? I have spent a considerable amount of money in the last year and a half with your company and I don... See more
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We have bought many pieces for furniture from Sterling over many years. So, why wouldn't we come back this time to order our next purchase. We have order a new sofa and as we have come to expect we w... See more
Company replied
The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
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Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.6
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delay without an explanation
Why wasn’t I told that there would be a delay in collecting my already paid for in full Lamp Table?
I have spent a considerable amount of money in the last year and a half with your company and I don’t appreciate not being kept updated.
May 30, 2026
Reply from Sterling Home - Dunfermline
Hello Anne,
Thank you for your feedback.
We are sorry you weren’t informed about the delay to your lamp table collection. We completely understand how frustrating this is, especially as it has been paid in full, and we apologise for the lack of communication. We will pass your comments to the store.
Kind Regards
The Sterling Home Team
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
May 2, 2026
Reply from Sterling Home - Dunfermline
Hi Margo,
Thank you for your fantastic feedback!
We’re delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. It’s great to hear everything went so smoothly—your recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
My experience at Sterling was very…
My experience at Sterling was very good, the salesman was friendly and helpful.
April 29, 2026
Reply from Sterling Home - Dunfermline
Hi Christine,
Thank you for your kind feedback.
We’re delighted to hear you had a very good experience and that Lee was friendly and helpful. We’ll be sure to pass your lovely comments on to him, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Brilliant customer service
Brilliant customer service, gorgeous furniture, arrived earlier than expected, Happy days. Excellent delivery & assembly service. Very professional, very happy customer & would recommend. 5*****
April 19, 2026
Reply from Sterling Home - Dunfermline
Hi Lisa,
Thank you so much for your fantastic feedback!
We’re thrilled to hear you love your furniture and that it arrived earlier than expected. It’s great to know our delivery and assembly team provided such a professional service.
We really appreciate your recommendation and hope to see you again soon, thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Great customer service.
Our salesperson, Jim Wilson in the Dunfermline branch, was superb. Very helpful in accommodating our particular requirements. Ordered two amazing sofas in fantastic complementary colours.
May 17, 2026
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Don
Thank you so much for your wonderful feedback.
We’re delighted to hear that Jim provided such excellent service and was able to accommodate your specific requirements.
Your sofa's sound amazing! We’ll be sure to pass your kind comments on to Jim and the team at our Dunfermline branch.
We really appreciate your support and hope you enjoy your furniture for many years to come.
Kind Regards
The Sterling Home Team
Staff were very professional no hard sales
The procedure of ordering sofa went smoothly , also got an extra £250 of as there was a bank holiday premonition in place
April 24, 2026
Reply from Sterling Home - Dunfermline
Hi Sandra,
Thank you for your feedback!
We’re so pleased to hear that the ordering process went smoothly and that you were able to benefit from our promotion. We hope you love your new sofa!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Bought a sofa yesterday at Sterling…
Bought a sofa yesterday at Sterling home Dunfermline i have made quite a few purchases over the years with them but had a really good experience. We was served by Jim Wilson he made the experience easy and was a really nice man with a few funny stories i believe Jim has worked for Sterling for 30 years just wanted to say he’s a credit to Sterling Homes great customer service
May 14, 2026
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Caroline,
Thank you for your lovely feedback and for your continued loyalty to Sterling Home.
We're delighted to hear you had such a great experience in our Dunfermline store, and that Jim made your visit so enjoyable. He truly is a valued member of our sales team, and we’ll be sure to pass on your kind comments. We hope you enjoy your new sofa.
Kind Regards
The Sterling Home Team
Welcoming and knowledgeable staff
April 26, 2026
Reply from Sterling Home - Dunfermline
Hi
Thank you for taking the time to share your experience.
We’re so pleased you found our staff welcoming and knowledgeable, it’s something we take great pride in.
Thank you for your support and we look forward to serving you again in the future!
Kind Regards
The Sterling Home Team
Very happy with this sale
Very happy with this sale. Young salesman very polite and helpful.
March 30, 2026
Reply from Sterling Home - Dunfermline
H Alex,
Thank you for taking the time to share your feedback.
We really appreciate you getting in touch and are pleased to hear about your experience. We will be sure to pass your comments on to the Allan and the team.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Sales person was very helpful and…
Sales person was very helpful and explained everything in a way I understood.
April 22, 2026
Reply from Sterling Home - Dunfermline
Hi George
Thank you for your kind feedback.
We’re really pleased to hear that our salesperson was able to help and explain everything clearly for you.
We’ll be sure to pass on your comments, they’ll really appreciate it.
Thank you for choosing Sterling Home!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Alice
Thank you for taking the time to leave feedback following your visit to our store in Dunfermline.
It's great to hear that you had a good experience and we are very grateful that you chose us.
We hope you enjoy your new furniture and that we will see you again in the future!
Kind Regards
The Sterling Home Team
Bought 2 sofas the same but came…
Bought 2 sofas the same but came different comfort level different the whole look of the sofa is different NOT HAPPY .if this is how they came recliner vs fixed this should be explained at time of purchase will never be back at sterling to purchase anything and would not recommend to friends and family you have lost a loyal customer
January 2, 2026
Reply from Sterling Home - Dunfermline
Hi Doreen
Thank you for taking the time to leave your feedback. We’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your experience.
The comfort level between recliner and fixed seats feels different as recliners are designed with additional mechanisms to allow movement and some variation in feel is unfortunately unavoidable.
That said, we’re genuinely sorry that this hasn’t met your expectations and that it’s affected your confidence in us. We hope that you adjust to this difference over time although comfort is a personal thing.
Thank you for your honest and constructive feedback. It is extremely valuable to us, and we regret that this purchase has left you feeling unhappy.
Kind Regards
The Sterling Home Team
New mattress
Jane was super friendly and helpful in helping me find a new mattress. No pressure sales pitch just facts. Left me to take my time. I am delighted with my Millbrook mattress.
March 12, 2026
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Maureen
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Jane was friendly and helpful, and that you felt comfortable taking your time with no pressure.
It’s great to know you’re delighted with your Millbrook mattress, we hope it brings you many nights of wonderful sleep.
We’ll be sure to pass your kind words on to Jane. Thanks again for choosing us.
Kind Regards
The Sterling Home Team
Great custumer service delivery on time…
Great custumer service delivery on time and very organised i alwayes have trust on your company and im very happy getting all my stuff !!
March 31, 2026
Reply from Sterling Home - Dunfermline
Good Morning Netsanet,
Thank you for your wonderful feedback!
We’re really pleased to know you’re happy with our service and that everything arrives on time and well organised. Your trust and satisfaction mean a lot to us.
Thanks again for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent service. Delivery details clear. As always.
We have bought many pieces for furniture from Sterling over many years. So, why wouldn't we come back this time to order our next purchase.
We have order a new sofa and as we have come to expect we were treated with respect, helpfulness and kindness by all members of staff. We were given time to think about what is a big decision and sent off to think about it while having a cup of tea it your cafe.
March 24, 2026
Reply from Sterling Home - Dunfermline
Hi Julia
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that you’ve chosen Sterling time and time again over the years, your loyalty truly means a great deal to us.
We’re especially pleased to know that your recent sofa purchase lived up to your expectations, and that our team made you feel respected, supported, and that you were given the time you needed to make such an important decision. Enjoying a cup of tea in the café while you considered your options sounds like exactly the experience we aim to provide, relaxed, welcoming, and pressure-free.
Thank you once again for your lovely feedback. We hope you enjoy your new sofa and look forward to welcoming you back to Sterling in the future!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Elaine
Thank you so much for your review! We're delighted to hear that your purchase and delivery were hassle‑free.
If you need anything else, we're always here to help.
Thanks again for choosing us!
Kind Regards
The Sterling Home Team
Clear communication
Clear communication, did what they said they would do. Speedy response from friendly advisor and clear on delivery day.
February 21, 2026
Reply from Sterling Home - Dunfermline
Hi Mrs Sinclair,
Thank you so much for your kind feedback.
We’re delighted to hear that our communication was clear and that our advisor was able to assist you quickly and professionally.
It’s great to know the delivery information was helpful too. We really appreciate you taking the time to share your experience!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
6 Star Experience.
A noticeable difference in furniture styles and choice is apparent. The service provided is first-class, offering excellent value for the price paid and the quality of goods received. Across all departments at Dunfermline Sterling Home, the service consistently achieves a six-star rating. The staff in every area are exceptionally dedicated, always exceeding expectations. They are amiable, supportive, and never overly assertive. Furthermore, the café also provides an outstanding experience. Thank you to everyone.
March 21, 2026
Reply from Sterling Home - Dunfermline
Hi Pamela,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you noticed the variety and quality of our furniture ranges and that you felt the service across all departments at Dunfermline Sterling Home was truly six‑star.
Our teams work hard to create a welcoming, supportive and memorable experience for every visitor, so it’s fantastic to know their dedication and friendly approach stood out to you. We’re equally pleased that you enjoyed your visit to the café.
Your kind words mean a great deal to all of us. Thank you again for your thoughtful review — we look forward to welcoming you back soon.
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
The help and attention from Brenda
The help and attention from Brenda, she really made my husband relax in making a difference to the situation he is facing.
February 25, 2026
Reply from Sterling Home - Dunfermline
Hi Patricia,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Brenda was able to support you and help your husband feel more at ease during such a difficult situation.
She will be so pleased to know the difference she made.
We truly appreciate you choosing Sterling Home.
Kind regards,
Raena
Large couches arrived in poor condition.
Bought two large couches as a set last October. Despite issuing a complaint, sofa's inspected by an independent company organised by the manufacturer, we have had no satisfaction with resolving the issues. Sterling Furniture advised to refer to the Ombudsman.
We have ended up dissatisfied, sweeky couch with sagging sections and crushed arms.
So disappointing after spending a lot of money.
I will be buying furniture from other companies in future. Beware.
Mark Lovelady (Dunfermline).
14.03.26 Sofas still squeaky and sagging. Sterling have our full report of the defects within days of buying. No joy - move on.
December 20, 2025
Unprompted review
Reply from Sterling Home - Dunfermline
Hi Mark
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you’ve had with your sofas. This is absolutely not the level of quality or service we want any of our customers to receive.
I understand how disappointing it must be to invest in new furniture and then face issues. We are sure that there is more to this so please get in touch with us directly with your order details and inspection reference, and we will investigate your comments.
Your feedback is valuable, and we want to make sure that your concerns have been thoroughly investigated as per our normal level of service.
Kind Regards
The Sterling Home Team
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