The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... See more
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The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
Company replied
Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... See more
Dunfermline Store. After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall r... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.5
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Supply and fitting of carpet and underlay
Very good service at all points in the process
July 22, 2025
Reply from Sterling Home - Dunfermline
Hi William,
Thank you for your lovely feedback !
We're so pleased to hear that you were happy with our service throughout the entire flooring process, it means a lot to us.
We will be sure to share your comments with our Dunfermline team.
Thank you for choosing Sterling Home.
Kind Regards,
The Sterling Home Team
New suite…
Came a couple of times before deciding on the suite I chose, staff were very helpful, didn’t think 3 1/2 seater would fit in so ordered 3 and chair, then measured the space and it could, it wasn’t any bother to order the larger one. Long wait on getting it but that really doesn’t matter.
July 25, 2025
Reply from Sterling Home - Dunfermline
Dear Mrs Hume
Thank you for taking the time to leave a review following your visits to our store in Dunfermline.
We are so happy that you got what you wanted. It is always best to measure if in doubt.
It's great to hear that the sales team were helpful when choosing the suite and then amending the order.
We hope that you love your furniture when it arrives and that we will see you again in the future!
Kind Regards
The sterling Home Team
Excellent service
Brenda, the sales assistant at the Dunfermline store was so helpful and friendly.
July 24, 2025
Reply from Sterling Home - Dunfermline
Hi Ellie
Thank you for your kind feedback !
We're so pleased to hear that you enjoyed your visit to the Dunfermline store and that Brenda looked after you. We love our customers to feel at home and it's great to hear that you found what what you were looking for.
We'll be sure to pass along your lovely comments to Brenda, she will really appreciate it.
Thank you for choosing us and we hope to welcome you back again soon!
Kind Regards,
The Sterling Home Team
Good range
Good range of chairs and very knowledgeable and friendly staff. Got exactly what we were looking for.
July 23, 2025
Reply from Sterling Home - Dunfermline
Hi Peter
Thank you for your kind feedback !
We're so pleased to hear that our team at the Dunfermline store were friendly and helpful during your visit and that you got what what you were looking for.
We'll be sure to pass along your lovely comments to them, they'll really appreciate it
We hope to welcome you back again soon!
Kind Regards,
The Sterling Home Team
Delighted with my chair which was…
Delighted with my chair which was priced at a great discount from the makers list price and arrived in 4 weeks rather than the estimated 8.
June 14, 2025
Reply from Sterling Home - Dunfermline
Hi Liz
Thank you for your review!
We are really happy that you are delighted with your chair and ofcourse, it makes it even better when you get it for such a good price.
It is also great to hear that the chair arrived earlier than expected so you could enjoy having your chair sooner than you thought.
We are very grateful for your custom and hope that you will come back and see us again!
Kind Regards
The Sterling Home Team
From start to finish very professional…
From start to finish very professional service,kept up to date on everything.Top marks to sales,admin and delivery.
May 29, 2025
Reply from Sterling Home - Dunfermline
Hi Gwyneth,
Thank you so much for your kind words and thoughtful feedback.
We're delighted to hear that felt well-informed and supported throughout your experience , from the sales team through to delivery.
Customer satisfaction is something we take great pride in and it's good to know it made a difference .
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Kind Regards,
The Sterling Home Team
Excellent quality and design.
Excellent quality and design of Furniture.
Efficient admin. associated with purchase and delivery.
First class delivery staff.
Highly recommended.
May 21, 2025
Reply from Sterling Home - Dunfermline
Hi David
Thank you for your lovely review!
We really are happy that you enjoyed your visit to our store in Dunfermline and that you were impressed with the quality and design of the furniture.
It's so good to hear that you highly recommend us and that all the staff from the sales floor through to admin and finally delivery, were helpful and efficient.
We are so grateful for your custom so thank you for choosing us! Hopefully, we will see you again in the future as we look forward to welcoming you back.
Kind Regards
The Sterling Home Team
Always have a good experience here
Always have a good experience here. Brenda was great. No rush, no pressure. Good guidance. Listened to my needs.👏👏👏👏👏.
June 19, 2025
Reply from Sterling Home - Dunfermline
Hi Katrine
Thank you for taking the time to leave a review following your visit to our store in Dunfermline.
It's great to hear that you are a returning customer because of the good experiences you have had previously.
We are very grateful for your loyalty and support and of course, we will share your comments with Brenda as it will mean a lot to her.
Thank you for choosing us again and we hope you love your furniture when it arrives.
Kind Regards
The Sterling Home Team
We only came in for Coffee
Even although the Store hadn't opened we were greeted warmly by a member of Staff who advised of the correct opening times but also of the on site Cafe what a difference that made to our experience and probably went a long way to making our decision to purchase a new suite thank you.
June 17, 2025
Reply from Sterling Home - Dunfermline
Hi David
Thank you for leaving such a lovely review, we appreciate you taking the time to do this.
How wonderful it is that you came in for a coffee and bought a suite! Although, it must be the most expensive coffee you have ever had!
It really makes us happy that you enjoyed the visit to our store in Dunfermline and also that having the cafe in store meant you could take a break from browsing and enjoy a well earned coffee.
Thank you so much for your furniture order and we are sure you will love the suite when it arrives!
Kind Regards
The Sterling Home Team
Completely happy
From our visit to the showroom with its friendly helpful staff to the finished carpet being efficiently laid, wardrobe doors removed first, and looking even lovelier than I’d remembered. We are very happy and happy to recommend both Sterling and your choice of carpet-fitters to others.
May 7, 2025
Reply from Sterling Home - Dunfermline
Hi Catherine
Thank you for taking the time to leave such a lovely review.
We are so happy that you enjoyed your visit to our Dunfermline Store and that you found the staff friendly and helpful.
It's also great that the carpet fitting was carried out efficiently and that you love it when you see the finished result.
Thank you so much for your recommendations and for choosing Sterling Home, your custom is greatly appreciated.
Kind Regards
The Sterling Home Team
The lady that we seen to myself and my…
The lady that we seen to myself and my husband was brilliant she was very helpful. She was very good would recommend the shop to all my friends
June 7, 2025
Reply from Sterling Home - Dunfermline
Hi Avril
Thank you for your feedback following your visit to our store in Dunfermline.
We are so happy to hear that you would recommend Sterling Home to your friends, that makes us very happy. We are thrilled that you enjoyed your visit and that the salesperson was helpful and made the process a great experience for you.
We hope that you come back and see us and once again, thank you for your custom and loyalty.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Anne
Thank you for letting us know how you feel following your visit to our store in Dunfermline.
It's great to hear that the sales team gave you the space to browse at your leisure but that they were on hand to help you when you needed it. It's so good to hear that your experience was enjoyable.
We are grateful to each and every one of our customers and we love hearing from you.
Thank you for choosing Sterling Home and hopefully, you will come back and see us!
Kind Regards
The Sterling Home Team
Nice choice of furniture & home…
Nice choice of furniture & home accessories. Came in For a vase ended up buying a side table at a bargain price .
Very helpful & friendly staff
June 5, 2025
Reply from Sterling Home - Dunfermline
Hi Liz,
Thank you for taking the time to give feedback.
Its great to hear you have been happy with your experience in our Dunfermline store and you managed to pick up a bargain at the same time. We will be sure to pass on your comments to Tom and the store.
Thank you for choosing Sterling Home and hopefully we will see you again.
Kind Regards
Sterling Home Team
Don’t accept Amex.
You can pay using Amex if you order online but you can’t pay with Amex in the store! What’s that all about?
I have no issue with the salesperson who assisted us, she did her best under the circumstances. She was very helpful in fact. It’s just their policies are wrong. Oh, and I found the manager to be rude, abrupt and arrogant. Feel free to pass that on.
June 12, 2025
Reply from Sterling Home - Dunfermline
Hi Gordon
Thank you for letting us know how you feel.
We can confirm that our website purchases go through third parties such as Paypal and Stripe who have a wider network of acceptable payment methods. The in-store terminals are operated differently and have less payment options available.
Whilst we are happy to hear that the salesperson was helpful, your comments relating to the Store manager are obviously disappointing.
We have forwarded your comments on to the Senior Management team who will investigate the matter further.
In the meantime, if you wish to get in touch privately please contact customerfeedback@sterlingfurniture.co.uk.
Kind Regards
The Sterling Home Team
Comfortable chair for a tall person
Brenda was very helpful in identifying the correct chair for me and matching different items.
A very satisfying visit.
April 27, 2025
Reply from Sterling Home - Dunfermline
Hi Kevin,
Thank you for your great feedback !
We're delighted to hear that Brenda made your experience easy and seamless, helping you find exactly the right chair for you !
It's great to hear you enjoyed your visit to our Dunfermline store.
Thank you for your support and we look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
Friendliness of the staff
Friendliness of the staff, from the moment you walk through the door, Got exactly what I was looking for, would 100% recommend to my friends.
May 24, 2025
Reply from Sterling Home - Dunfermline
Hi Elizabeth,
Thank you so much for your kind words !
We're thrilled to hear that from the moment you walked through the door you felt welcomed, that's exactly the experience we aim to provide throughout all our stores.
Your support and recommendation are greatly appreciated and we can't wait to welcome you ( and hopefully your friends ) again soon.!
Kind Regards,
Thee Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Eileen,
Thank you so much for your feedback !
We're thrilled to hear you had such a positive experience during your visit to our Dunfermline store. .
Customer satisfaction is our priority so it's great to know that you were pleased with the choice of furniture we offer in our showrooms and found are staff to be engaging and helpful.
Thank you for choosing Sterling Home , your support is truly appreciated .
Kind Regards,
The Sterling Home Team
Staff very informative &…
Staff very informative & knowledgeable,friendly & approachable.
April 25, 2025
Reply from Sterling Home - Dunfermline
Hi Mary,
Thanks so much for taking the time to leave us a review !
Customer satisfaction is our priority so it's great to hear that you found our colleagues in the Dunfermline store to be knowledgeable, friendly and approachable.
We will be sure to share your positive comments with them.!
Thank you for your support and we look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
Great product
Great product, great salesman, great delivery service too and got half price in sale. Even better
April 19, 2025
Reply from Sterling Home - Dunfermline
Hi Audrey,
Thank you so much for your lovely review !
We're thrilled to hear you're happy with the product , appreciated the service from our sales team and had a smooth delivery experience . Managing to get what you wanted half price is certainly the cherry on the top !
Thanks again for your support, and we hope to see you again soon.!
Kind Regards,
The Sterling Home Team
Disgusting staff and unsafe for disabled people
Dunfermline branch - staff were laid across sofas on their phones on arrival one was even vaping. No greeting to myself as a disabled customer in fact the complete opposite seeing as a few members of staff found it amusing when I struggled to get up off a sofa I was testing which led to me leaving the store and a male staff member following me out to my mobility car and opening my door to ask “ what’s the problem that you left”
Really weird environment and staff never experienced such creepy behaviour in my life not to mention discrimination big attitudes for a bunch of people on minimum wage, also the girl with the ginger frizzy hair should tidy herself up what an eye sore the place is. Staff vaping in the store all huddled together is a next level of unprofessional
May 29, 2025
Unprompted review
Reply from Sterling Home - Dunfermline
Good Evening,
Thank you for taking the time to share your recent experience .
We are very sorry to hear about the situation you encountered during your recent visit to our Dunfermline store, and please accept our sincere apologies for any distress caused.
We understand how upsetting it must have been to experience inappropriate and unacceptable behaviour during your visit.
Please accept our sincere apologies - this conduct is completely unprofessional and does not reflect the standards we uphold. Please be assured we take such concerns very seriously.
I understand that we have already reached out to you privately to discuss the matter in full, and we remain committed to addressing your concerns thoroughly and appropriately.
Kind Regards,
The Sterling Home Team
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