The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... See more
Company replied
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The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
Company replied
Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... See more
Dunfermline Store. After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall r... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.5
Excellent
263 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Carpet Purchase
Firstly I went to the Dunfermline Store for a new carpet and was told you will have to come back tomorrow as there no one here.
Returned next day ordered carpet- fine, also advised change of email address - everything still coming to old one.
Received a text to call (no number given), you have to look that up yourself. Tried on Saturday 5 times but just kept ringing. Phoned on Monday, got through straight away girl explained they don't work Saturday - surely there should be a message to that effect in the text. Paid for carpet, organised fitting and was told invoice would follow by e-mail - a week later phoned as not received - received same day. Estimator was excellent.
Regards to the phone number it doesn't seem to matter who you phone the response options are the same so why not include Tillicoultry number and hours to contact on initial text.
Incidentally this questionnaire cam to my old email address
April 18, 2025
Reply from Sterling Home - Dunfermline
Hi Alan,
We're sorry to hear that your recent experience has been disappointing and we genuinely appreciate you taking the time to share your feedback.
Wile your comments are disappointing, you also raise some valid some points that we take seriously, as customer satisfaction is our priority. I can confirm that your file has been updated to reflect your correct email address.
We have escalated these matters to the appropriate management team so they can be properly addressed.
Your feedback is valuable to us as it plays a key role in helping us improve our service and overall customer experience.
Thank you for bringing this to our attention and we wish you many years of enjoyment with your new carpet.
Kind Regards,
The Sterling Home Team
Excellent service.
March 25, 2025
Reply from Sterling Home - Dunfermline
Dear Henry
Thank you for taking the time to leave us a 5* review following your visit to our Dunfermline store.
We love to hear from our customers and we are delighted to hear that you received excellent service.
We really appreciate your custom and wanted to say thank you for choosing Sterling Home!
Kind Regards
The Sterling Home Team
Excellent service from both Stirling &…
Excellent service from both Stirling & Dunfermline shores where there is a fantastic selection of quality furniture thanks
May 7, 2025
Reply from Sterling Home - Dunfermline
Hi William
Many thanks for taking the time to leave positive feedback following your visits to our stores.
We are so happy to hear that you received excellent service and that you enjoyed the the range and quality of furniture displayed.
It's great to hear from you and thank you for choosing Sterling Homethat you also enjoyed a coffee during your visit.
It's great when our customers get in touch so thank you for taking the time and hopefully, we will see you again.
Kind Regards
Sterling Home Team
Kind of strange zero recognition
Sales and customer engagement is ok No correlation between depts I’ve spent 11k in last 4 weeks across Beds, carpets, furniture but I might as well be Joe bloggs Told bed guy and he said maybe mattress cover (£70) free on your 2.8k bed - eh no, can’t do that Had to laugh
May 2, 2025
Reply from Sterling Home - Dunfermline
Hi Neil,
Thank you for your valued feedback.
We're really sorry to hear that despite satisfactory experiences with our sales and customer engagement teams , you felt a lack of alignment between departments during your recent visit to our Dunfermline store.
You are a valued customer and it is disappointing to read your comments and your overall experience.
We will be sure to take your comments on board and will use it to help us improve the in store experience for all our customers.
In the meantime , thank you for choosing Sterling Home and we look forward to delivering your furniture to you soon.
Kind Regards ,
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Angela,
Thank you for your feedback, it means the world to us !
We're glad to hear you received great service without any pressure and that everything was delivered quicker than expected .
We appreciate your visit and we look forward to helping you again in the future !
Kind Regards,
The Sterling Home Team
I was dealt with quickly and…
I was dealt with quickly and efficiently. I knew what I wanted to buy and everything was completed within half an hour
April 20, 2025
Reply from Sterling Home - Dunfermline
Hi Margaret,
Thank you so much for taking the time to share your experience with us !
It's great to hear that your visit was quick and efficient and you found exactly what you were looking for.
We always aim to make the process smooth and hassle free
Thank you for choosing Sterling Home ,we look forward to welcoming you back again soon !
Kind Regards,
The Sterling Home Team
Ordered a table and chairs paid over…
Ordered a table and chairs paid over £1100 in march and was told it would be delivered in April only then to be told it will be June absolutely shocking
March 20, 2025
Reply from Sterling Home - Dunfermline
Hi John
Thank you for letting us know how you feel.
We are sorry that the goods have not yet arrived. The majority of our furniture arrives within the given timescale however, occasionally an order can be delayed for various reasons.
We really do understand how disappointing this will be for you and someone will contact you directly with an explanation and the latest update.
In the meantime, thank you very much for your patience.
Kind Regards
Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Peter
Thank you very much for telling us about your shopping and delivery experience.
We love to hear from our customers and it's great that that you were happy with the service you received from start to finish.
You are a valued customer and hopefully, we will see you again!
Kind Regards
Sterling Home Team
Timeliness.
Basically, we managed to purchase the furniture we were looking for.
The staff were helpful but not pushy and making arrangements for delivery fell in with our timeliness.
April 12, 2025
Reply from Sterling Home - Dunfermline
Hi Bill
Thank you very much for letting us know about your shopping experience in our store in Dunfermline.
It's great that you found what you were looking for with the support of the sales team and that you did not feel under any pressure. We prefer to let our customers browse with the knowledge that we will be there when you need us.
It's also good that there was a delivery slot available within your timelines.
Thank you very much for choosing us for your purchase and we hope that you will visit again soon.
Kind Regards
Sterling Home Team
The carpet fitters were brilliant and…
The carpet fitters were brilliant and have done a great job on lounge and staircase. Would definitely recommend them.
April 24, 2025
Reply from Sterling Home - Dunfermline
Hi Catie
Thank you so much for taking the time to leave feedback following the fitting of your flooring.
It's great to hear that the fitters were brilliant and done such a good job.
We will be sure to pass your comments on as they will appreciate your comments.
Hopefully, this means that we can look forward to seeing you again!
Thank you for your custom and your lovely comments
Kind Regards
Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Morag,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback.
Customers are at the heart of what we do , so we're delighted to hear you loved the units and had a great experience with our service and delivery .
Thank you for choosing Sterling Home, and we look forward to welcoming you back in the future.
Kind Regards,
The Sterling Home Team
Quality furniture and friendly helpful…
Quality furniture and friendly helpful staff. No pressure sales.
April 7, 2025
Reply from Sterling Home - Dunfermline
Hi Lucy,
Thank you for your positive feedback !
We're delighted to hear you were impressed with the quality of our furniture and found our staff friendly and approachable.
We pride ourselves on offering a no- pressure shopping experience and it's wonderful to know that was apparent during your visit.
Thank you for choosing Sterling Home, we hope to welcome you back again soon. !
Kind Regards,
The Sterling Home Team
5* Service start to finish
March 6, 2025
Reply from Sterling Home - Dunfermline
Hi David,
Thank you so much for the five star review , it is truly appreciated !
Our customers are at the heart of what we do, and we are thrilled to hear that you were satisfied with the level of service provided .
Your support is greatly appreciated and we look forward to welcoming you back again soon.!
Kind Regards ,
The Sterling Home Team
Sterlings Dunfermline Sterlings offered a wide range of items…
Sterlings offered a wide range of items to suit all budgets the staff were fantastic offering excellent service they were polite very helpful it made my purchase easy I would highly recommend sterling furniture store
February 26, 2025
Reply from Sterling Home - Dunfermline
Hi Amanda
Thank you so much for taking the time to leave a five star review following your visit to our store in Dunfermline.
We love it when customers tell us that they have enjoyed their visit and that the staff were helpful as well as being efficient. It's also great that you loved the choice of furniture!
Thank you for choosing us, you are a valued customer and we hope that you will come back soon!
Kind Regards
Sterling Home Team
Job well done
The carpet fitters were very efficient and helpful.
They made a good job of hoovering the carpet and cleaning up before they left.
March 26, 2025
Reply from Sterling Home - Dunfermline
Hi Georgina,
Thank you for taking the time to leave us a review, it is greatly appreciated !
We're thrilled to hear that the carpet fitters were really efficient and helpful during your recent fitting and it's really good to hear that they did a good job in hoovering up after themselves.!
We will be sure to share your kind words with our fitters who will be thrilled with your feedback.
Thank you for choosing Sterling Home and we hope to see you again soon. !
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Charlie
Thank you so much for taking the time to leave feedback following your visit to our store in Dunfermline.
We're delighted to hear that you found the staff helpful when purchasing your sofa bed.
It's really important to us that you have an enjoyable time when browsing and when you are ready, our sales staff are there to help.
We hope you will come back and see us again soon!
Kind Regards,
The Sterling Home Team
Great service.
We were left alone until it was obvious that we needed advice at which time a member of staff approached us. He talked us through our choice then set up the purchase. Very helpful and no pressure at any time.
March 23, 2025
Reply from Sterling Home - Dunfermline
Hi David
Many thanks for taking the time to leave positive feedback following your visit to our Dunfermline store.
It is great to hear that the salesperson allowed you the time you needed to choose without pressure but was there when you needed him with all the information you required to make an informed decision.
We are so grateful for your custom and we hope that this means you will visit us again soon!
Kind Regards
Sterling Home Team
Reply from Sterling Home - Dunfermline
Hi Derek
Thank you very much for leaving such lovely feedback.
We are so happy that you received excellent care from our sales team and the delivery crew. We want our customers to enjoy every part of the journey from ordering and then having the furniture placed in your home.
We really do care about our customers and we hope that you will visit us again as your custom is greatly appreciated
Kind Regards
Sterling Home Team
there was no pressure to choose a suite…
there was no pressure to choose a suite staff were very helpful plenty of choice
February 21, 2025
Reply from Sterling Home - Dunfermline
Hi Caroline
Thank you for taking the time to leave valuable feedback following your visit to our store in Dunfermline.
We are happy that you were allowed to browse without any pressure from the sales team. They will always be there when you need help however, we do understand how important it is to enjoy looking at your leisure.
Thank you for choosing Sterling Home and please come back to see us again as your custom is greatly appreciated.
Kind Regards
Sterling Home Team
Reply from Sterling Home - Dunfermline
Dear Mrs Ferguson
Thank you for taking the time to write feedback following your visit to our store in Dunfermline.
We are so glad that you had a good experience whilst shopping with us.
Our customers are at the heart of everything we do and it is always good to hear from our customers.
Hopefully, we will see you again soon!
Kind Regards
Sterling Home Team
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