The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
Company replied
Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... See more
Dunfermline Store. After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall r... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.5
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesman was most helpful
Salesman was most helpful, even changed the colour for me the next day. I didn’t find any pressure to buy , he told me to take my time in deciding. It was a pleasure to buy my sofa and chair from Dunfermline shop. Thank you David Murphy.
March 20, 2025
Reply from Sterling Home - Dunfermline
Dear James
Thank you for taking the time to leave lovely feedback following your visit to our store in Dunfermline, it really is appreciated.
We are really happy that you found David knowledgeable and friendly as well as giving you the time and space you need when considering your purchase.
Customers are at the heart of everything we do and we are very grateful for your custom.
We do hope that this means you will come back and see us again in the future.
Kind Regards
The Sterling Home Team
The service from ordering the carpet in…
The service from ordering the carpet in store, to the 2 carpet fitters was incredible. The ordering process was seamless. On the day of fitting the fitters called in advance to advise arrival time before fitting started I was walked through the whole fitting process as it was a tartan carpet the 2 guys could not have been better and the carpet looks amazing and is exceptional quality. Have never used sterling home for carpet before but certainly will from now on.
March 24, 2025
Reply from Sterling Home - Dunfermline
Hi Liz,
Thank you so much for your fantastic feedback !
We're thrilled to hear that you had a seamless ordering experience and that you are delighted with your carpet.
Customers are our top priority so it is fantastic to know that the fitting team provided a great overall customer experience.
Its great to know that Sterling has earned your trust , and we hope to see you again soon.
Kind Regards,
The Sterling Home Team
The homely attitude and expertise of…
The homely attitude and expertise of the assistant
March 12, 2025
Reply from Sterling Home - Dunfermline
Hi Derek,
Thank you so much for taking the time to leave us a review, it means the world to us !
We're thrilled to hear that your bed was delivered on time and you enjoyed a great experience with our delivery team !
Thank you for choosing the Home of Inspiration , it really means a lot to us. !
Kind Regards,
The Sterling Home Team.
Veru easy to deal with
Very helpful salesman who was not pushy but made sure we had all required detail to make decision
March 9, 2025
Reply from Sterling Home - Dunfermline
Dear Marie
Thank you for taking the time to leave such positive feedback, we really do appreciate it.
We are delighted to hear that you received professional and helpful service from your salesperson and that they were respectful of the privacy you require to shop without feeling overwhelmed or pressurised. Getting the balance right is essential as we also want our customers to know that we are not far away for any help and guidance you require to make an informed choice.
Providing great service and offering good quality furniture at competitive prices is our priority and we truly appreciate your support.
We look forward to seeing you again .
Kind Regards,
The Sterling Home Team.
Reply from Sterling Home - Dunfermline
Hi George
Thank you for taking the time to share your feedback with us, it is really appreciated.!
We're delighted to hear that our staff were nice and friendly. We are dedicated to ensuring every customer has a positive experience and it's great to hear that their efforts made a difference for you.
We appreciate your support and look forward to seeing you again soon.
Thank you for choosing Sterling Home !
Kind Regards,
Sterling Home Team
The salesman was not pushy and he was…
The salesman was not pushy and he was very helpful when we decided on the suite we wanted plenty of info
March 2, 2025
Reply from Sterling Home - Dunfermline
Hi James,
Thank you so much for taking the time to leave us a review, it is really appreciated!
We pride ourselves on providing a no-pressure , helpful , shopping experience , so it's great to hear that our sales colleague provided a great experience for you.
Thank you for choosing Sterling Home , we look forward to welcoming you back again soon.
Kind Regards,
The Sterling Home Team
Really friendly and accommodating sales…
Really friendly and accommodating sales staff. Communicated everything well in regards to the purchase. Gave us lots of help when collecting our furniture from the store and loading it into our car. Nothing was too much trouble! We'll definitely be back!
March 1, 2025
Reply from Sterling Home - Dunfermline
Hi Jamie
Thank you for taking the time to share your kind feedback with us.!
We're delighted to hear that our sales assistant was not only helpful and friendly, but also went the extra mile to load your furniture into your car.!
Providing excellent customer service and making your experience as smooth as possible is always our goal and it's always rewarding to know when our team members make a positive impact.
We appreciate your support and look forward to seeing you again soon.!
Kind Regards,
Sterling Home Team
Your staff are excellent csnt do enough…
Your staff are excellent csnt do enough to help
March 1, 2025
Reply from Sterling Home - Dunfermline
Hi John ,
Thank you for taking the time to share your feedback with us, it is really appreciated.!
We're delighted to hear that our staff provided you with excellent service. Our team is dedicated to ensuring every customer has a positive experience and it's truly rewarding to know their efforts made a difference for you.
We appreciate your support and look forward to seeing you again soon.
Thank you for choosing Sterling Home !
Kind Regards,
Sterling Home Team
Sterling staff support
From the moment we walked into the store, the sales assistant gave us sterling support. We were buying a reclining chair for my disabled husband, and thanks to her assessment of our needs and his build she led us to the perfect buy. I was really impressed, and this made the experience of shopping so straightforward
February 14, 2025
Unprompted review
Reply from Sterling Home - Dunfermline
Dear Louise
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that our sales colleague made your visit a little easier with her knowledge and help.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Reply from Sterling Home - Dunfermline
Dear Ian
Thank you so much for taking the time to leave us a positive review, it's very much appreciated.
We really do value your custom and as our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Very happy with my purchase of a…
Very happy with my purchase of a chesterfield chair, l bought in the sale. And pleased with the quick delivery.
February 3, 2025
Reply from Sterling Home - Dunfermline
Dear Mrs McFarlane
Thank you so much for taking the time to leave us a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that everything went well.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
helpful staff
Dave was very polite + helpful , remembered me from my previous visit the week efore
February 2, 2025
Reply from Sterling Home - Dunfermline
Dear Caroline
Thank you so much for taking the time to leave us such a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that you found the staff helpful and professional.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
The sales person was vey helpful and at…
The sales person was vey helpful and at one time came from an area well known to us.
January 27, 2025
Reply from Sterling Home - Dunfermline
Hi Jean ,
Thank you for taking the time to leave us a review, it's very much appreciated.
It's great to hear that your salesperson was helpful and friendly and we will be sure to pass on your lovely comments.!
Thank you for choosing Sterling Home , and we hope to see you again soon.
Kind Regards,
The Sterling Home Team.
Untrustworthy company
Spent over 2.5K on a reclining 3 seater sofa as sales team assured us it was solid and supportive for back pain. After a few months the seat unit and lumber region was non existent. Customer services took a month to send out an engineer to Inspect it, he took one look at couch and said the manufacturer was well known for putting just a couple of inches on foam in the seat and lumbar region, but as this still classified as within acceptable wear and tear, sterling home refused to help us. We complained again as after 8 months it was totally unusable and another engineer was dispatched and we were still told it was acceptable. We contacted trading standards who said it was not acceptable to be having no support in a couch within a year and customer services basically said, ok then prove it!!!! The stress was not worth the attitude of customer services or their lack of common sense or basically being called a liar. Will never use them again and had to buy a new couch after 8 months.
April 1, 2024
Unprompted review
Reply from Sterling Home - Dunfermline
Dear Alison,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear about the issues you’ve faced with your sofa and the subsequent stress it has caused.
We understand how important it is to have furniture that provides both comfort and support, especially when addressing specific needs like back pain. We regret that the product did not meet your expectations and that our resolution process left you feeling frustrated. This is not the experience we want for any of our customers.
Your feedback is invaluable, and we will review the details of your case thoroughly to understand what went wrong and how we can improve our processes moving forward. If there’s anything further you’d like to share, we’d welcome the opportunity to listen and address your concerns.
Thank you again for bringing this to our attention,
The Sterling Home Team
Sterling Homes meet all dates agreed.
Sterling Homes meet all dates agreed with them for suppling and fitting lounge carpet and supplying delivering two piece suite. Adequate notice given by carpet fitter and delivery driver for carpet fitting and suite delivery respectively.
November 11, 2024
Reply from Sterling Home - Dunfermline
Hi Malcolm
Thank you for taking the time to leave your positive review, it's really appreciated.
We are delighted to hear that both your carpet and furniture were delivered and fitted in a timely manner.
We are committed to customer satisfaction and we would like to take this opportunity to thank you for choosing Sterling Home !
Kind Regards,
Customer Support Team
Reply from Sterling Home - Dunfermline
Hi Stanley,
Thank you for your kind feedback !
Customer satisfaction is our priority and we're delighted to hear that our Dunfermline colleagues were attentive and helpful during your recent visit to the store.
Thank you for choosing Sterling Home . We hope to welcome you back again soon.!
Kind Regards ,
Customer Support Team
Great service from start to finish
Great service from start to finish, no pressure when buying. Delivery drivers were great, assembled my sofa and took away all the rubbish with care and professionalism.
December 10, 2024
Reply from Sterling Home - Dunfermline
Hi Duncan,
Thank you for your review, it is greatly appreciated.
Our customers are at the heart of Sterling Home , so it is fantastic to know our delivery team provided an excellent service and delivered your sofa with care and professionalism.
Thank you for choosing Sterling Home !
Kind Regards,
Customer Support Team
Excellent Customer Service
Very knowledgeable and helpful sales staff,answering all all questions
December 6, 2024
Reply from Sterling Home - Dunfermline
Hi James,
Thank you for your positive review. !
Our customers are at the heart of everything we do and we are delighted to hear that our sales colleagues were friendly and efficient and made your buying experience enjoyable.
We cant wait to welcome you back again soon !
Kind Regards,
Customer Support Team
Reply from Sterling Home - Dunfermline
Hi Jennifer ,
Thank you so much for your kind words !
We are delighted to hear that you had such a fantastic experience whilst shopping with us !
Thank you for choosing Sterling Home.
Kind Regards,
Customer Support Team
Highly recommend
Bought a bed and mattress from the sale, great price, delivery was on time with a call 5 minutes before arrival. I didn't expect it but the guys took the bed to the room amd built it also, very professional.
December 13, 2024
Reply from Sterling Home - Dunfermline
Hi Mr Smith,
Thank you for taking the time to share your positive experience.
We are delighted to hear our delivery team was professional and exceeded your expectations, and will be sure to pass on your lovely comments !
Thank you for choosing Sterling Home and we look forward to welcoming you back soon.
Kind Regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.