The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... See more
Company replied
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The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... See more
Company replied
Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... See more
Dunfermline Store. After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall r... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, United Kingdom
- 01383 646000
4.5
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Our new dining room table and six…
Our new dining room table and six chairs were delivered on time, and the table was built up in our dining room by the two delivery men who were pleasant and professional throughout their visit.
Excellent service andd we were delighted with the quality of the furniture and the Black Friday price deal we agreed in the store.
December 9, 2024
Reply from Sterling Home - Dunfermline
Hi Jim,
Thank you for taking the time to leave us such a fantastic review, it is very much appreciated. !
Customers are at the heart of Sterling Home and we are happy to hear that the team made your buying experience smooth and enjoyable.
We are thrilled to hear that you are delighted with your new furniture and we hope to see you again soon !
Kind Regards,
Customer Support Team
Moving VERY 🐹slowly
There is a fault in one of the arms. We are trying to wait for it to rectify. It does look as though it is moving but not sure.
December 17, 2024
Reply from Sterling Home - Dunfermline
Hi Elizabeth,
Thank you for taking the time to leave us a review.
It is disappointing to read your comments regarding your purchase and would kindly ask that if you wish to discuss your concerns regarding the arms on your furniture, please reach out to our Customer Service Team directly and they will be happy to discuss with you.
Kind Regards,
Customer Support Team
Excellent range of furniture
Excellent range of furniture, staff very attentive and knowledgeable. Purchase process was efficient and the delivery team were excellent. We had one small issue post delivery with insurance however one phone and it was dealt with quickly and efficiently.
October 20, 2024
Reply from Sterling Home - Dunfermline
Hi Peter,
Thank you for your glowing review! We’re thrilled to hear you were impressed with our range of furniture and found our staff attentive and knowledgeable. It’s great to know that the delivery process was efficient and any issues were resolved quickly.
Your satisfaction is our priority, and we look forward to assisting you again in the future! 🌟
Kind regards,
Customer Support Team
We were very pleased with the help we…
We were very pleased with the help we received regarding our sofa and over the moon that it come in time also the men that delivered were very nice and really helpful.
November 14, 2024
Reply from Sterling Home - Dunfermline
Hi Moira, thank you for your lovely review !
We're delighted to hear that you enjoyed your instore experience and our delivery crew were friendly and attentive whilst delivering your new furniture.
Thank you for choosing Sterling Home and we look forward to seeing you again in the future !
Customer Support Team
Very helpful friendly staff in the…
Very helpful friendly staff in the Dunfermline store while deciding on purchases. First of 2 deliveries very efficient. Delivery men very polite and respectful. Can’t remember exact dates.
November 3, 2024
Reply from Sterling Home - Dunfermline
Thank you, Karen, for your lovely review! We’re delighted to hear that our Dunfermline team provided friendly assistance and that your delivery experience was efficient and polite. If you need any further help, do let us know. 😊
Reply from Sterling Home - Dunfermline
Hi Linda
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Dunfermline Store and that your furniture arrived earlier than expected.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
The experience in shop was great
The experience in shop was great. It was well laid out, it was easy to tell the different options and work out the cost.
We had to wait 21 weeks on the suite arriving. We planned this in with redecorating and getting our new carpets fitted. When I got the call to say the suite was ready a week earlier than expected, I couldn’t confirm the date as I was waiting on the carpet getting fitted, in the shop I was told it would be ok and they’d keep it an extra few weeks if I wasn’t 100% ready. On the phone I asked for delivery the following week, I was told this was only possible if I paid an extra weeks storage. I thought this was pretty ridiculous since I’d waited all that time, and since I was told instore it won’t be an issue. This part let the experience down.
April 14, 2024
Reply from Sterling Home - Dunfermline
Hi Gillian
Thank you for taking the time to leave positive feedback regarding your shopping experience in our Dunfermline store.
Our customers are at the heart of everything we do and with this in mind, may I ask that you contact the customer support team directly regrading the storage charges.
Kind Regards
Customer Support Team
Mismatched bench legs.
Very happy with sofa and table but bench had a chrome leg and a dark painted leg! Waiting on replacement. Next year now!
November 29, 2024
Reply from Sterling Home - Dunfermline
Hi Todd
Thank you so much for taking the time to share your experience. We appreciate you letting us know about the problems with the bench legs and we appreciate just how disappointing this will be for you.
Please be assured that we will get the correct colour to you as soon as we can and in the meantime, thank you so much for your ongoing patience.
Customer satisfaction is our priority and we will work hard to gain your trust in us.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
As soon as I walked into the shop I…
As soon as I walked into the shop I knew what I was going for as I had been in a couple of times to make sure I was making the right choice staff was very helpful sure her name was Brenda we got the paperwork done and dusted within 20 minutes and away I went .
September 21, 2024
Reply from Sterling Home - Dunfermline
Hi Sharon
Thank you so much for taking the time to share your experience, it really is fantastic to know that Brenda was helpful and efficient whilst you were shopping in our Dunfermline Store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
Good quality stylish furniture
Good quality stylish furniture. Good customer service. Love browsing this store as no pressure from salespeople but they are present when you need them.
November 29, 2024
Reply from Sterling Home - Dunfermline
Hi Anthony, we’re so glad to hear you enjoyed browsing in our store and found our products stylish and high quality. Thank you for your kind feedback, and we look forward to welcoming you again! 😊
Great experience
From start to delivery smooth stress free purchase delivery guys were fabulous happy to help couldn’t be more helpfull
Highly recommend
December 15, 2024
Reply from Sterling Home - Dunfermline
Hi Elizabeth, we’re delighted to hear your purchase was smooth and stress-free from start to finish. Thank you for your lovely review and recommendation! 😊
Reply from Sterling Home - Dunfermline
Hi Ed, thank you for your feedback! We’re thrilled to hear you found our service great and enjoyed a genuine sale. We appreciate your support! 😊
excellent service instore
Good service instore, ve4ry helpful, polite and friendly.
delivery on time guys who put the table together were very pleasant and quick plus all packaging removed.
October 10, 2024
Reply from Sterling Home - Dunfermline
Hi Mrs Bryce, thank you for your positive review! We’re so glad your delivery was on time and that the team was efficient and tidy. Enjoy your new table! 😊
Bought a double bed mattress and got a…
Bought a double bed mattress and got a great one from the friendly staff
October 17, 2024
Reply from Sterling Home - Dunfermline
Hi Stephan, thank you for your kind words! We’re so pleased you found the perfect mattress with the help of our friendly staff. Sleep well! 🌟
Excellent service.
Helpful staff. Lovely store. Excellent cafe with a really good menu and nice coffee. Ordered my sofas for Christmas and they’ve come nice and early. Very pleased with them. A free gift voucher too for being an early bird customer. Delivery service great too.
October 12, 2024
Reply from Sterling Home - Dunfermline
Hi Gillian, thank you for your wonderful feedback! We’re so pleased your sofas arrived early and that you enjoyed the added bonus of a gift voucher. Enjoy your new furniture! 💛
Reply from Sterling Home - Dunfermline
Hi Isabel, thank you for your lovely review! We’re thrilled you enjoyed a pressure-free shopping experience and found a great price. We hope you’re delighted with your new furniture! 💛
Helpful Assistant The assistant who served us was…
The assistant who served us was extremely helpful. We were purchasing a rug she made sure we purchased the correct size comparing the sizes with rugs that were out on display. She even arranged for the rug to be delivered directly to our house. Assistants name was Natalie.
November 22, 2024
Reply from Sterling Home - Dunfermline
Hi Ian, thank you for your lovely review! We’re delighted to hear Natalie went above and beyond to ensure you found the perfect rug. We hope it looks fantastic in your home! 🌟
Bought a sofa at a good price and got…
Bought a sofa at a good price and got it delivered when it suited me, friendly staff and very helpful.so go regularly now
September 30, 2024
Reply from Sterling Home - Dunfermline
Hi Richard, thank you for your kind words! We’re so pleased to hear you found a sofa at a great price and that our team made the delivery process convenient for you. It’s wonderful to know you enjoy shopping with us regularly. We look forward to welcoming you back soon! 😊
Helpful sales plus the delivery was…
Helpful sales plus the delivery was excellent,
Purchased mattress cover which was very expensive for the quality and is to slippery!
September 6, 2024
Reply from Sterling Home - Dunfermline
Hi Derek, thank you for your feedback! We’re pleased to hear you found our sales and delivery excellent. We’re sorry to hear about the quality of the mattress cover and will pass on your comments for review. 😊
We were concerned about the weight but…
We were concerned about the weight but we're told no problem ,we have gliders that solves the problem, so we bought them , a total waste of money, they don't stay on the legs and even if they did they would still be useless as all our seats are recliners and the heavy chassis sits on the floor ( need a bit of staff training )
December 12, 2024
Reply from Sterling Home - Dunfermline
Hi Stuart, thank you for your review. We’re sorry to hear the gliders didn’t meet your expectations. Your feedback is invaluable, and we’ll make sure it’s shared with the relevant team for improvement. 🌟
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