Sterling Home - Dunfermline Reviews 

The sale stock was excellent and it was not difficult to choose a superb top of the range suite. Initially the sales style was acceptable but later turned sour. The opportunity for delivery seemed to offer it as free but discussions about that was offset but a requirement to buy a maintenance kit as part of the deal. I felt it was extremely expensive and turned that down. However it was included without my agreement. Not until I returned home when I examined the account did I understand I had purchased the kit. I complained by telephone when I was asked to return the unwanted kit. I did this only to find I would have to pay for delivery.
If I have to be honest I believe the selling process was unacceptable. The kit was forced on me, hidden and built within the process, diminishing the savings made in the sale. I had argumentative, confrontational discussions with a senior member of staff which was upsetting as it took place in full view of others.
I also bought a wool carpet and underlay for my lounge and hallway. The treatment I received was without criticism.

We had a very good experience at Sterling.
The staff were very helpful.
Delivery went to plan with our carpet being delivered and fitted the day before our new suite.

Great service, suite arrived earlier than expected and they were able to keep it till our move in date.

Took 4-months to the day between placing order and taking delivery. This felt like a long time. Otherwise very pleased with the items and the service.

The experience in the Dunfermline branch was great. However our table came already damaged and nobody from Customer Services has been in touch, even though we were told they would be.

The service we received in store and from our delivery team was very good. However we found the £100 delivery charge very expensive. The products we bought all in the same visit could not all be delivered on the same day, this equaled a second £100 delivery charge. This was not pointed out to us until paying for our items. This soured somewhat what was otherwise a very positive shopping experience.
Surely this amount could be reduced? We did ask but were told no.

On time delivery and good support from the delivery guys!

Great support from very friendly staff from start to finish.

Very helpful salesman, really listened to what we needed

My order arrived the day sterling said d

Everything that was promised you delivered

Helpful staff in store, good advice ,good communication. Delivered well within time advised , furniture assembled by two very polite guys and very pleased with my purchase .

Chose to buy from sterling home as selection of products was varied in style and price.
Customer care was excellent
Delivery date was as promised

Stopped off for a quick lunch at the cafe and look round store.
Lunch was lovely, best and hottest chips ever, great healthy menu choice, pretty busy but staff kept up with the pace.
Store was beautiful and displays really tempting. Wish I had a nice new home to furnish, this would be my first stop.
Friendly staff, clean facilities, good day all round.

Bought a king-size mattress and a single mattress from the dunfermline store, sales person very helpful and polite. Unfortunately this is where the good service ends.

We wanted to return the single mattress due to it being too deep for our sons bed, we didn't open the mattress and when we contacted customer services we were told it would be another £89 to pick the mattress up and they also wanted a 25% "restock" charge as it has been ordered for us, nowhere in the terms does it tell you about a 25% restock charge, I was passed from customer services to store manager and he still didn't help and still wanted us to pay the restock charge. Lost us as customers as we might have ordered another mattress that would fit the bed but not now.

Sales team were great.The delivery and installation were swift and careful. We love the sofa. Very pleased with Sterling.

Salesman was great, knowledgeable and very helpful. Once ordered we were emailed near delivery time to say our new suite was nearly built. Then emailed and phonecalled to arrange delivery once it was ready. I was able to chose a delivery date and delivery was smooth. Delivery guys were great too, chatty and built suite then took all the packaging away. Can't fault!! Well done Sterling

Our experience of the Dunfermline store was great. Sales assistant was very knowledgeable and helpful. Delighted with our new chairs!!

Good products and helpful staff. A positive experience.